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Remaining issues after dealing with Defense Center


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#1 georgectv

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Posted 12 July 2010 - 01:12 AM

On Friday afternoon, I started getting popups related to 'Defense Center' on my laptop. Short version... I ran Malwarebytes and it found items and I removed them. After rebooting, all seemed ok when Windows came up, no popups... however, I noticed I couldn't get online or access any of my network drives.

It's like I'm not online, but both the wireless network connection and wired network connection say that I'm connected. I am able to access the internet from my desktop, so it's not my network/modem. I'm guessing Malwarebytes fixed the issues related to 'Defense Center', but something is off that is keeping the laptop from seeing that I'm on the network.

Help please?

(Edit to add: I've tried using System Restore to go back to points prior to Friday afternoon. Any attempt of System Restore fails with a message stating System Restore was not possible. Also, be aware that Pointsec is running on this laptop.)

Edited by georgectv, 12 July 2010 - 01:20 AM.


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#2 Budapest

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Posted 12 July 2010 - 01:24 AM

What operating system do you use?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 georgectv

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Posted 12 July 2010 - 01:30 AM

What operating system do you use?


(sorry, I forgot to add that)

Windows XP Professional, Version 2002, Service Pack 3

#4 Budapest

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Posted 12 July 2010 - 01:43 AM

Try these:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 georgectv

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Posted 12 July 2010 - 02:04 AM

Try these:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html


Ran LSP... it stated no changes were made.
Ran WinSocXPfix... it stated changes were made.

Rebooted and... it's still not available...

#6 Budapest

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Posted 12 July 2010 - 02:11 AM

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 georgectv

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Posted 12 July 2010 - 02:15 AM

c:\>ipconfig /flushdns
Windows IP Configuration
An internal error occured: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to query host name.

#8 Budapest

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Posted 12 July 2010 - 02:27 AM

Open Control Panel and Network Connections. Double click your local area connection to open the status window. Click the Support tab then click repair.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 georgectv

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Posted 12 July 2010 - 02:31 AM

Windows could not finish repairing the problem because the following action cannot be completed:
Failed to query TCP/IP settings of the connection. Cannot proceed.
For assistance, contact the person who manages your network.

#10 Budapest

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Posted 12 July 2010 - 02:35 AM

You could try reinstalling your network driver.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 georgectv

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Posted 12 July 2010 - 02:47 AM

(thanks for the assistance so far!)

I uninstalled the Local Area Connection.. used Add Hardware.. it found the device and reinstalled it. The status is again Connected, but wth 0/0 sent/received packets and no internet access.

(edit to add: It's 3am here... I'm headed to bed, will be back in 5 hours, 8am cst)

Edited by georgectv, 12 July 2010 - 03:02 AM.


#12 Budapest

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Posted 12 July 2010 - 04:20 AM

You could try this:

http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 georgectv

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Posted 12 July 2010 - 11:32 AM

I've run the SFC.exe on the computer, rebooted, and it seems to have corrected most(if not all) of the problem. Thanks!

I haven't been able to get my VPN network connection to work yet, but that's usually spotty, so I'll keep trying with that. I'm not getting an error when it just tries to start up though, so I can tell it's better too.

If anything changes, I'll let you know!

Thanks




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