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Keyboard not working


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#1 TechlessOS_3211

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Posted 11 July 2010 - 03:00 PM

Hello,

My sister recently installed updates on her laptop. Since then, we have been unable to log on. When the password box is clicked, the keyboard is not detected...or something, because no typing appears in the box. This happens even in safe mode (the enter key works in order to get to safe mode, but after that, we still can't log on)

She is running Vista SP2 or 3 (can't remember which) on an HP Pavilion dv4-1225dx Entertainment Notebook PC.

Any ideas on what to do?

Edited by TechlessOS_3211, 11 July 2010 - 03:02 PM.


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#2 MrBruce1959

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Posted 11 July 2010 - 04:25 PM

Hello and welcome to Bleepingcomputer.

I am sure you don't exactly know what updates she installed, meaning if they were from Windows Update or not.

When you experience problems like this the first thing you do is go to your computers manufacturer's web site and look for trouble shooting suggestions.

First I'll provide you with the link here. http://h10025.www1.hp.com/ewfrf/wc/product...p;submit=Go%20

Second, if you have a recovery disk that came with the laptop you should see if there are recovery options available that will restore things back to the way they should be.

Do you have a recovery disk that came from Hewlett Packard?

Here are some links I hope will help you. Drivers for Windows Vista information. http://h10025.www1.hp.com/ewfrf/wc/documen...product=3860437

Drivers for Windows Vista http://h10025.www1.hp.com/ewfrf/wc/softwar...product=3860437

Manuals for your laptop http://h10025.www1.hp.com/ewfrf/wc/manualC...p;sw_lang=&


Problem solver for your laptop. http://h10025.www1.hp.com/ewfrf/wc/documen...437&os=2093

Hopefully I have provided enough information to help you recover your system.

Again I ask do you have the HP recovery disk that came with the laptop?

Kind regards.

Bruce.
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