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Lsass.exe- Operation failed problems at start up


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#1 soccerball

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Posted 11 July 2010 - 02:02 PM

To start off, I am currently running a Sony Vaio (2006) with windows XP. I have been having problems with this computer for about a month right now, so I will try to explain what all has happened. I hope that all these problems are somehow related, and if not, than I am sorry for violating the one problem one post rule, and hopefully we could get one of the problems fixed. Here it goes...

About a month ago, my computer was working fine, until one day I woke up and I received this message (The last attempt to restart the system from its previous location failed) with a black screen, and at this point, my laptop computer would freeze up and I would not be able to select either of the two options, so I would restart the computer, and the same message would come up. After a couple of weeks of frustration, I luckily got into my computer (by pressing del rapidly while the computer was loading up). I ran MalwareBytes and AviraAntivirus, and no problems showed up. Eventually after some research, I concluded that it was my hibernation mode, so I disabled hibernation mode, and I have not received that message again.

However, after either rebooting or shutting down my computer, I would get three messages at different times at the start up, with all having involving lsass.exe
  • 1) insufficient system resources exist to complete the API
  • 2) lsass.exe not enough quota “with "not enough virtual memory
  • 3) Not enough Virtual Memory or paging file quota available to complete this operation
At this point, the computer would shutdown, and once rebooted, these messages would reappear. Occasionally, I would be able to load up windows by rapidly pressing either F3 or Del, but when I tried entering BIOS with F2, I would sometimes get in, but it would freeze up instantly. (The computer would also freeze whenever I tried to reinstall using the XP cd)

So I finally got into windows and after some research, I have come to the conclusion that the lsass.exe error messages were not the Sasser worm, since the file was in c:/Windows/System32 and no viruses were found on my computer. I have ran registry booster 2009, to try to fix the solution, but the problem still has occurred. At this point, I tried replacing my lsass.exe file using my windows XP cd (which worked because windows was working) by following Lsass.exe, but then whenever I restarted or shutdown the computer, I now got the lsass.exe - operation failed message. Once again, I am sometimes able to enter windows without getting any of these messages by rapidly pressing F3, F8, or Del, and when I hear a continuous beeping noise, I know that I will be able to either get into my login screen for windows, or at the safe mode screen, I am able to choose last known configuration.

Once again I got in to windows and I went to system properties, start up and recovery, system failure, and unchecked automatically restart, so I would be able to see the blue screen of death whenever there is any error at start up to see what the problem really is. Well the blue screen of death comes up when I am lucky enough to be able to select safe mode, but when safe mode tries to load up, I get this error message on the blue screen " 0x0000007B (0xF78AA524, 0xC0000034, 0x00000000, 0x00000000) ". And this is the point where I am at. I am currently on the damaged computer, and I am hesitant to shut it down or restart it, because I know that I will once again get the lsass.exe message, or if I try to get into safe mode, I will get the same message on the blue screen of death.

I am not sure if this problem is suppose to be in this forum, or in a virus/malware forum, and I apologize if it is in the wrong place and I ask if you could move it to where it belongs. Also, if this post is too long, I am sorry again. I just want to be as detailed as I can to help out the situation. Also, FYI, I am not that technically sophisticated when it comes to computers so be easy :thumbsup:

Thanks in advance

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#2 hamluis

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Posted 11 July 2010 - 02:37 PM

What model Vaio?

How much RAM installed?

http://support.microsoft.com/kb/909095

Honestly...I'd suggest using your restore/recovery CDs...after doing the appropriate long diagnostic on your hard drive.

Various users have received these error messages, I see no instance of resolution without the steps I suggest.

Louis

#3 coxchris

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Posted 11 July 2010 - 02:38 PM

hi soccerball,

Being detail as must as possible will help in troubleshoot your computer. In your post I believe you have some sort of infection in your computer. Can you go into Safe Mode and run your AV and Spy ware in Safe mode It might detect something when in safe mode because there maybe some service or process masking it in Normal Mode. From what you experience that process is a infection please see this link on that process http://www.bleepingcomputer.com/startups/LSASS.exe-9885.html

From your error code: It might be a boot virus please see http://support.microsoft.com/kb/324103

Someone will automatically move it in to the proper forum for you if they have determine it as a Mal ware Removal Request.

Edit: I concur with Lois on this I cant see any resolution on this if it's malware related

Edited by coxchris, 11 July 2010 - 02:46 PM.

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#4 soccerball

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Posted 11 July 2010 - 03:33 PM

To louis: My Sony Vaio model is VGN-FS920. I have 2 GB of ram. I had the hibernation problem before when I had only 1 gig, than once I upgraded to 2 gigs, the error went away. The link you sent me for the hot fix said that since I am using the newest service pack (service pack 3), this download will not be of use.

To chris: The only 2 times I have been able to actually select safe mode, I would get the blue screen with the error message I have previously stated in the first post. It is basically a pipes dream to get in to it. I have previously done the malware and virus scan, and I repaired and fixed the couple of problems there were.

Anyway, I am prepared to do the restore/recovery cds after the long diagnostic if it comes to it.

#5 coxchris

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Posted 11 July 2010 - 05:34 PM

Try this when you have time or if you have problems :

Both commands must be log on to Adminstrative Command Prompt.

Chkdsk (X): /f

x= is basically your windows directory pleasee ssee link for reference: http://support.microsoft.com/kb/315265

Chkdsk is use to determine if you have bad blocks on your harddrive (chkdsk will deep scan your harddrive it will take time.

sfc /scannow will do what chkdsk does but only checks the system files and replace any damage or corruption Reference link http://www.microsoft.com/resources/documen...r.mspx?mfr=true

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#6 soccerball

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Posted 11 July 2010 - 10:57 PM

I ran chkdsk c:/f and after it did, my computer restarted itself. At that point, the blue screen came up with the attached image Attached File  final_image.JPG   496.15KB   14 downloads (sorry about the quality. I do not have photo shop so I had to use the next best thing: paint). The error code is 0x000000B4 (0x8A613008, 0x8A525000, 0x8A536000, 0x00050000).

After this message, it took 6-7 times restarting my computer to get back into windows. Two messages I would get were lsass.exe: Operation failed- The requested operation was unsuccessful, and the other problem was lsass.exe- A write operation was attempted to a volume after it was disconnected.

Well after getting in to windows, I ran the sfc/scannow in the cmd window, and nothing out of the ordinary seemed to take place. After the scan, it took my cmd window to what it had previously been.

I also scanned my computer again (just to make sure) with MalwareBytes as well as Avira Antivir in the normal windows (not safe mode) and once again, it did not find any viruses nor malware.

#7 hamluis

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Posted 12 July 2010 - 07:22 AM

0x000000B4...that message indicates a video problem.

I cannot make the connection between that message and your previous ones...I think I would run the appropriate diagnostic on your hard drive.

Louis

#8 coxchris

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Posted 12 July 2010 - 08:34 AM

what the name of the hard drive in question soccer ball i will try to find the diagnostic tool for that drive.

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#9 soccerball

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Posted 12 July 2010 - 12:04 PM

The hard drive I have is the Toshiba MK8025GAS.

To Louis: One of my friends did suggest that the problem was a video problem, but he did not know what to do.

Edited by soccerball, 12 July 2010 - 12:05 PM.


#10 coxchris

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Posted 12 July 2010 - 12:19 PM

I am sorry to inform you that manufacture doesnt have hdd tools

from the http://www.tacktech.com/display.cfm?ttid=287#toshiba

Quoted from the site:

Toshiba does not provide diagnostic tools for hard drives, currently.

Hard Disk Drives and Optical Disk Drives purchased as part of a complete system are warranted by the system OEM. Please contact your system manufacturer for further details. 2.5" Hard Disk Drive ("HDD") products purchased in the United States and Canada from Toshiba authorized distributors carry a 3-year limited warranty. 1.8" Hard Disk Drive ("HDD") products purchased in the United States and Canada from Toshiba authorized distributors carry a 1-year limited warranty. Optical Disk Drive("ODD") products purchased in the United States and Canada from Toshiba authorized distributors carry a 1-year limited warranty. Toshiba's USB 2.0 Portable External Hard Drive carries a 1-year limited warranty. Click here for additional information.

Currently, my guess is to do reinstall the OS but I would wait for Lois reply later

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#11 hamluis

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Posted 12 July 2010 - 12:47 PM

The problem that I see...with assuming that video is the problem...is that it doesn't tie in to any of your other messages.

When errors don't make sense, I suspect the hard drive, among other things.

Louis

#12 soccerball

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Posted 12 July 2010 - 01:10 PM

So it seems that it must be the hard drive. Is it on its last breath or is there a way to fix it? I mean, I am still able to get to windows on this computer, it just takes a few times (it is taking less restarts than it use to). So what do you think is the best option?

#13 hamluis

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Posted 12 July 2010 - 03:22 PM

What I think...was stated in Post #2 of this thread.

I don't have your system in front of me...so I can only speculate and look at similar issues via the Web.

I did not say that it was the hard drive...I said that I would run diagnostics on it, which is a pretty standard procedure with me. I like to eliminate suspects, rather than categorically say "It's this" when I don't know.

Louis




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