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Windows update


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11 replies to this topic

#1 makeitso

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Posted 11 July 2010 - 11:15 AM

Hi all,

I have a computer that will not update from the windows update site using IE. When I go there it says "Internet Explorer cannot display the webpage". I have no idea if automatic updates is working or not although it is setup to work. There was a virus recently removed from this computer by someone else and I have no idea what virus it was. I do know it was a rogue security program but not which one. This seems to be the only thing left that does not work.

Can anyone recommend a solution? I have tried SDfix and dial a fix, neither of these fixed the problem.

Thanks in advance, makeitso

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#2 hamluis

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Posted 11 July 2010 - 11:41 AM

Hi :thumbsup:.

I guess that I have to wonder...how you can feel that "the virus" was removed, if one of the classic symptoms of malware remains.

Can you connect to www.microsoft.com...ditto for your installed AV program?

Any other apparent system anomalies?

Louis

#3 makeitso

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Posted 11 July 2010 - 11:55 AM

Hi :thumbsup:.

I guess that I have to wonder...how you can feel that "the virus" was removed, if one of the classic symptoms of malware remains.

Can you connect to www.microsoft.com...ditto for your installed AV program?

Any other apparent system anomalies?

Louis



I can do everything except load the "windowsupdates.microsoft.com" page or the microsoft update website. I have installed and updated avast, done a scan and everything seems to be OK just can't go to those two websites. I can go to microsoft.com also.

#4 enigma757

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Posted 11 July 2010 - 12:08 PM

You more than likely have rootkits(s) on your syste,.
Benn there (at least twice) and done that ...get ready, you'll need to be working with one of the expert resources here in this fourm, run several utilities (which are not to be toyed with) follow their instructions and you can remedy this issue. On both occastions I've done it and made donations each time...theres' some real talent here.
good luck

#5 makeitso

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Posted 11 July 2010 - 12:15 PM

How do I get that started?

#6 hamluis

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Posted 11 July 2010 - 12:19 PM

Sorry...this is the best I can do for Windows Update problems: http://v4.windowsupdate.microsoft.com/troubleshoot/.

Louis

#7 makeitso

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Posted 11 July 2010 - 12:27 PM

Thanks for the link but I don't see the problem I'm having listed. I will scan through again.

#8 coxchris

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Posted 11 July 2010 - 03:03 PM

I have an alternative for xp but there is a add on in Firefox that will allow you to download and install updates from within Firefox using this addon

Tutorial 1 http://www.windowssecrets.com/2007/09/13/0...e-using-Firefox
Using https://addons.mozilla.org/en-US/firefox/addon/92382/ as that addon


Please note I haven't try it in on windows xp I am on the new windows 7

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#9 makeitso

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Posted 11 July 2010 - 03:44 PM

I have an alternative for xp but there is a add on in Firefox that will allow you to download and install updates from within Firefox using this addon

Tutorial 1 http://www.windowssecrets.com/2007/09/13/0...e-using-Firefox
Using https://addons.mozilla.org/en-US/firefox/addon/92382/ as that addon


Please note I haven't try it in on windows xp I am on the new windows 7



I don't know if this will work or not since it said it's not available for 3.3.6. I upgraded to 3.6.6 and now it says in not available for that either.

#10 REBOOTTHAT

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Posted 11 July 2010 - 05:00 PM

Hi all,

I have a computer that will not update from the windows update site using IE. When I go there it says "Internet Explorer cannot display the webpage". I have no idea if automatic updates is working or not although it is setup to work. There was a virus recently removed from this computer by someone else and I have no idea what virus it was. I do know it was a rogue security program but not which one. This seems to be the only thing left that does not work.

Can anyone recommend a solution? I have tried SDfix and dial a fix, neither of these fixed the problem.

Thanks in advance, makeitso


Hi,

Two things to try...

1) In IE goto Tools -> Internet Options -> Connections Tab -> LAN settings button. Make sure none of the boxes are ticked.
If you have a tick in the proxy settings box, then click the Advanced button. If you have something like 127.0.0.1 and port 5555, then you are probably still infected with a virus. Reboot in safemode, malwarebytes, etc.

2) Click Start - Run and type services.msc. Right-click and stop the DNS Client service.
Now try to open IE and see if you can browse windowsupdate.microsoft.com.

If it works download and install the ALL the updates (Malicious Software Removal Tool being one).

Goodluck, hope it works!

#11 makeitso

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Posted 11 July 2010 - 06:01 PM

Thanks for the info but I have already started a repair install which has fixed the problem.

The only thing I didn't try is #2.

#12 makeitso

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Posted 11 July 2010 - 10:54 PM

This didn't fix the problem so I'm just reinstalling from scratch. The only sure way to rid all bad stuff.

Thanks to everyone for the replies.




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