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Need help troubleshooting. Do I need SP2?


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#1 dazedandconfused

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Posted 10 July 2010 - 06:59 PM

I have Windows Vista, Service Pack 1 on an HP a6142n with AMD Athlon 64 x 2 Dual Core Procesor 4400+ 2.3 GHz. RAM = 2GB. 32-bit OS. I have hard drive space used of 220 GB and free of 143 GB. It is a desktop. I have been through the malware log forum and am certified as "clean." My ISP is Charter, and I confirmed with them that our "link" is at 16MG.

I'm sort of in the "if it ain't broke - don't fix it" category. I am, however, currently having a problem with a slow machine. It is especially noticible when downloading my email (Outlook 2007). It often goes a byte at a time and heaven help me if someone sent a photo in the email. It can take 10 minutes to do what used to be done in a second or two. There haven't been any new applications loaded in ages. Does SP2 contain anything that might be a remedy for this?

Or, is there something that I can specifically do in Outlook to troubleshoot why this is happening and get it speeded up? Does it care about sizes of files or anything like that?

Thanks in advance for your help.

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#2 MrBruce1959

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Posted 10 July 2010 - 08:42 PM

For system security reasons I would strongly recommend updating to SP2.

As for your computer running slowly, there are several reasons why this happens.

Fragmented hard drive---defragment the hard drive.

Too many programs running in the system tray---disable their automatic startup feature within the program's settings.

Bloated hard drive with too many non-used programs----uninstall programs you do not need.

Too many address bars in Internet Explorer-----remove all but one, it also gives you more browser space.

Too many add-ons in Internet Explorer---most are not needed, flash players are okay, but too many add-ons slow the browser down.

Too many browser helper objects in Internet Explorer---Most don't help at all.

ActiveX control files------again depends on what its for and if its really needed.

The list goes on, but these are a few that can slow down a computer while surfing the net.

Firewalls, security settings in browsers can slow you down a bit to, but they are worth the the protection they give you----Do not disable those.

Edited by MrBruce1959, 10 July 2010 - 08:42 PM.

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#3 dazedandconfused

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Posted 10 July 2010 - 09:40 PM

Thanks for the reply. I guess I probably do need to do SP2. As for all of your other suggestions - they've been done - defrag, cleanup, uninstalled programs, got latest versions, remove startups, add-ons, etc., at the instruction of my Bleeping Computer help in the other forum. None of those changes altered the speed at all. Do you know if there is something else to try? Is there anything specific to Outlook?

#4 MrBruce1959

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Posted 10 July 2010 - 10:32 PM

Well to be honest I have not used Outlook Express in years, I used to use it as my default news reader when I subscribed to forum boards years ago.

I mostly use Windows 7 Home Premium, now even though I have Windows XP Home edition on another computer I use occasionally here at my desk. But Windows 7 does not come with Outlook Express as part of the package any more.

If you feel you have a lot in the Outlook Express cache folder, you can clear it out if you wish.

You can also clear out the abundance of cookies you have in your cookies folder, if you visit a lot of web sites I'm sure you have tons of those, I know I do, I do a lot of research on the web, however my system presently isn't suffering any issues with being slow...yet.

My system is also slightly over clocked, I am pushing my processor over its default 1500 MHz to 2000 MHz, the next setting up is 2500 MHz in my BIOS and the processor is rated for 2400 MHz, so I wouldn't attempt the next setting without expecting some crashes here and there.

You could try some more RAM, it never hurts, and if you see your hard drive light lighting up a lot it's a possibility your hard drive is acting as Virtual RAM, which slows the computer down because the hard drive is slower than Physical RAM.

What exactly do you have for RAM now and how much will the motherboard support, thats the next question.
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#5 MrBruce1959

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Posted 10 July 2010 - 10:44 PM

There is one thing I do not recommend you try using to speed the system up and that is registry cleaner programs.

Please trust me when I say those cause more problems than they are worth and even the staff at Bleepingcomputer warn against using such programs.

If a program attempts to mess with your Windows registry for any reason, do yourself a favor, don't run or allow it to do so. :huh:
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#6 cryptodan

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Posted 11 July 2010 - 12:24 PM

Can you perform the following: Publish a Snapshot using Speccy

#7 dazedandconfused

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Posted 11 July 2010 - 01:59 PM

Hi Cryptodan, here's the results of the Speccy program. Bernice

In response to the other questions, everything that could be cleaned out, including cookies, temp files, etc., was cleaned with assistance from the Malware Log folks. They've now sent me back here to see if anything can be figured out on my slowness issues. Also, I think there might be a difference between Outlook and Outlook Express. I use the Outlook program that came with Office 2007. I don't know how to know if I can add RAM or not. I also don't know anything about the processor speed and how to make any changes to it. Sounds risky.



Generated by Piriform Speccy v1.02.156
11 Jul 2010 @ 11:50Summary
Operating System
MS Windows Vista Home Premium 32-bit SP1CPU
AMD Athlon 64 X2 4400+: 38 °CBrisbane 65nm TechnologyRAM
2.0GB Dual-Channel DDR2 @ 330MHz (5-5-5-15)Motherboard
ECS Nettle2 (Socket M2 )Graphics
HP w2007 @ 1680x1050128MB GeForce 6150SE nForce 430 (HP)Hard Drives
391GB Hitachi Hitachi HDT725040VLA SCSI Disk Device (SCSI)Optical Drives
TSSTcorp CD/DVDW TS-H652M ATA DeviceAudio
Realtek High Definition AudioOperating System
MS Windows Vista Home Premium 32-bit SP1Installation Date: 14 February 2008, 14:40CPU
AMD Athlon 64 X2 4400+
Cores: 2Threads: 2Name: AMD Athlon 64 X2 4400+Code Name: BrisbanePackage: Socket AM2 (940)Technology: 65nmSpecification: AMD Athlon™ 64 X2 Dual Core Processor 4400+Family: FExtended Family: FModel: BExtended Model: 6BStepping: 1Revision: BH-G1Instructions: MMX (+), 3DNow! (+), SSE, SSE2, SSE3, x86-64Bus Speed: 200.9 MHzRated Bus Speed: 1004.6 MHzStock Core Speed: 2300 MHzStock Bus Speed: 200 MHzAverage Temperature: 38 °CCaches
L1 Data Cache Size: 2 x 64 KBytesL1 Instructions Cache Size: 2 x 64 KBytesL2 Unified Cache Size: 2 x 512 KBytesCore 0
Core Speed: 2310.6 MHzMultiplier: x 11.5Bus Speed: 200.9 MHzRated Bus Speed: 1004.6 MHzTemperature: 40 °CThread 1
APIC ID: 0Core 1
Core Speed: 2310.6 MHzMultiplier: x 11.5Bus Speed: 200.9 MHzRated Bus Speed: 1004.6 MHzTemperature: 37 °CThread 1
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Memory slots
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Number Of SPD Modules: 2Slot #1
Type: DDR2Size: 1024 MBytesManufacturer: SamsungMax Bandwidth: PC2-5300 (333 MHz)Part Number: M3 78T2953EZ3-CE6 Serial Number: 120FE98EWeek/year: 27 / 07SPD Ext.: EPPJEDEC #3
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Frequency: 266.7 MHzCAS# Latency: 4.0RAS# To CAS#: 4RAS# Precharge: 4tRAS: 12tRC: 16Voltage: 1.800 VJEDEC #1
Frequency: 200.0 MHzCAS# Latency: 3.0RAS# To CAS#: 3RAS# Precharge: 3tRAS: 9tRC: 12Voltage: 1.800 VMotherboard
Manufacturer: ECSModel: Nettle2Chipset Vendor: NVIDIAChipset Model: MCP61Chipset Revision: A3Southbridge Vendor: NVIDIASouthbridge Model: MCP61Southbridge Revision: A2BIOS
Brand: Phoenix Technologies, LTDVersion: 5.12Date: 06/11/2007Graphics
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Hitachi HDT725040VLA SCSI Disk Device
Manufacturer: HitachiProduct Family: DeskstarSeries Prefix: Differentiator between two models with the same nameSpeed, Expressed in Revolutions Per Minute (rpm): 7200Model capacity for this specific drive: 500GBInterface: SCSICapacity: 391GBReal size: 400,088,457,216 bytesS.M.A.R.T
S.M.A.R.T not supportedPartition 0
Partition ID: Disk #0, Partition #0Disk Letter: C:File System: NTFSVolume Serial Number: 721B69D7Size: 364GBUsed Space: 220GB (61%)Free Space: 144GB (39%)Partition 1
Partition ID: Disk #0, Partition #1Disk Letter: D:File System: NTFSVolume Serial Number: 8874071CSize: 8.85GBUsed Space: 8.18GB (93%)Free Space: 686MB (7%)Optical Drives
TSSTcorp CD/DVDW TS-H652M ATA Device
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Microsoft USB Natural Ergonomic Keyboard 4000 (IntelliType Pro)
Device Kind: KeyboardDevice Name: Microsoft USB Natural Ergonomic Keyboard 4000 (IntelliType Pro)Vendor: MicrosoftLocation: USB Human Interface DeviceDriver
Date: 5-26-2008Version: 6.30.183.0File: C:\Windows\system32\DRIVERS\kbdhid.sysFile: C:\Windows\system32\DRIVERS\kbdclass.sysPS/2 Compatible Mouse
Device Kind: MouseDevice Name: PS/2 Compatible MouseLocation: plugged into PS/2 mouse portDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\i8042prt.sysFile: C:\Windows\system32\DRIVERS\mouclass.sysHP Deskjet D1400 series
Device Kind: PrinterDevice Name: HP Deskjet D1400 seriesLocation: USB Printing SupportDriver
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Device Kind: USB storageDevice Name: Disk driveVendor: GENERICComment: Generic USB CF Reader USB DeviceLocation: USB Mass Storage DeviceDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\disk.sysDisk drive
Device Kind: USB storageDevice Name: Disk driveVendor: GENERICComment: Generic USB MS Reader USB DeviceLocation: USB Mass Storage DeviceDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\disk.sysDisk drive
Device Kind: USB storageDevice Name: Disk driveVendor: GENERICComment: Generic USB SD Reader USB DeviceLocation: USB Mass Storage DeviceDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\disk.sysDisk drive
Device Kind: USB storageDevice Name: Disk driveVendor: GENERICComment: Generic USB SM Reader USB DeviceLocation: USB Mass Storage DeviceDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\disk.sysDisk drive
Device Kind: USB storageDevice Name: Disk driveVendor: ST330062Comment: ST330062 2A USB DeviceLocation: USB Mass Storage DeviceDriver
Date: 6-21-2006Version: 6.0.6001.18000File: C:\Windows\system32\DRIVERS\disk.sysNetwork
You are connected to the internetConnected through: NVIDIA nForce Networking ControllerAdapter Type: EthernetWinInet Info
LAN ConnectionLocal system uses a local area network to connect to the InternetLocal system has RAS to connect to the Internet

#8 cryptodan

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Posted 11 July 2010 - 02:09 PM

Can you post a link to the public snap shot to make it more readable.

#9 dazedandconfused

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Posted 11 July 2010 - 02:28 PM

Sorry - I couldn't get the last one to copy to the Clipboard. :huh:


http://speccy.piriform.com/results/DhBEK285hm4RTnpoDTWEECx

#10 cryptodan

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Posted 11 July 2010 - 02:57 PM

I would definitely upgrade to SP2. It would provide you with more security updates and what not.

#11 dazedandconfused

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Posted 11 July 2010 - 06:12 PM

OK, I'm game to try it, probably tomorrow. Is there anything I should do/know before proceeding?

#12 cryptodan

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Posted 11 July 2010 - 06:36 PM

Make sure all your hardware drivers are updated as well as your applications.

#13 dazedandconfused

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Posted 11 July 2010 - 07:30 PM

I've launched Secunia PSI, and am in the process of updating any applications that it identifies as needing it.

I've never done anything with hardware drivers. Where do I go to update them? I'm not even sure where they live.

Thanks. Sorry to be so dense.

#14 dazedandconfused

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Posted 16 July 2010 - 08:01 PM

I've successfully upgraded to SP2, as well as updating all the "optionals" that were recommended after SP2. I believe I had all the applications upgraded, but don't know about the drivers, as I still don't know how to find and upgrade them.

I had hoped that this would magically make my problems disappear - but nothing has changed. It just took 13 minutes to view a UTube video that was only 3:38 long. It would play for 2 or 3 seconds, then pause, then play another 2 or 3 seconds, then pause, etc., etc. It didn't used to do this, so something is still screwy. Is it possible I inadvertantly changed something that makes it behave this way. If so, how can I correct it?

Thanks for your patience and help.

#15 cryptodan

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Posted 16 July 2010 - 11:15 PM

I had hoped that this would magically make my problems disappear - but nothing has changed. It just took 13 minutes to view a UTube video that was only 3:38 long. It would play for 2 or 3 seconds, then pause, then play another 2 or 3 seconds, then pause, etc., etc. It didn't used to do this, so something is still screwy. Is it possible I inadvertantly changed something that makes it behave this way. If so, how can I correct it?

Thanks for your patience and help.


Oh that is normal for me at times and I have a fast internet connection.




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