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Unsure if removed AV Security Suite - lingering problems


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4 replies to this topic

#1 rbharpjr

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Posted 10 July 2010 - 04:59 PM

Hello,

I am running Windows XP Professional version 5.1 with service pack 3. I followed the awesome instructions for removing AV Security Suite and was able to do everything successfully. While I have Symantec for virus and recently added MalwareBytes and SpyBot, I was still not able to open Explorer until I mended the host file.

My computer is still running slow and I am wondering if this is some form of the AV lingering, still? I am attaching a log file from TrendMicro hijackthis but have no idea what belongs and what doesn't. Any help would be appreciated.

Do I need to spend the $50+ for the reimagepcrepair fix?

Thank you in advance for your assistance! This has been such a time-suck :thumbsup:

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#2 hamluis

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Posted 10 July 2010 - 05:06 PM

Not sure what you are feferring to...but the BC removal instructions for AV Security Suite can be found Here.

Louis

#3 MrBruce1959

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Posted 10 July 2010 - 05:08 PM

I understand how you feel. But help is only a click away.

Please follow these instructions.

Click the link below, this will bring you to the proper section of the Bleepingcomputer forum where you can post your log, do not post here in this thread.

Please follow instructions listed at the top of that page on how to post your topic, in that topic you create give a brief description of what your experiencing and what you have already tried and then post your entire HiJackThis log into the post and submit it and be patient, someone with special training will assist you as soon as they can.

Good luck.

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

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#4 rbharpjr

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Posted 10 July 2010 - 05:29 PM

Thank you for your assistance. I have posted in the correct area.

#5 boopme

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Posted 10 July 2010 - 05:39 PM

You're welcome!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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