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Not sure where to start...


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#1 Jolie30

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Posted 10 July 2010 - 03:07 PM

My computer no longer works. My 17 year old admitted to viewing porn, getting some type of virus and going to another site similar to this one, not sure which one and getting help removing the virus. We can no longer access the internet via any browser and I am not sure what to do or where to post. I haven't even been able to do a safe mode startup. I finally put in my Windows XP disk and booted from it and I am running a chkdsk now. I did look at the local services on the computer and everything has been disabled. I can't run any virus scans or malware scans of any kind. Should I just go on the premise that I am infected with something and follow the preparation guide or does this sound like something else. My skills are limited so I am not even sure where to begin. Thanks in advance.

Edited by hamluis, 10 July 2010 - 05:01 PM.
Moved from XP to Am I Infected forum ~ Hamluis.


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#2 MrBruce1959

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Posted 10 July 2010 - 04:57 PM

Sounds to me like the system is seriously infected.

One course of action is wiping the hard drive and reinstalling windows again.

Of course you will lose everything on the harddrive.

If thats not your flavor, it will be tough, but not impossible, to download a scanner and save it to a disk and transfer it to the infected computer.

The problem is getting the updates to install as well.

I have had success in the past running spybot search & destroy after transfering it to the infected computer.

Link http://www.safer-networking.org/en/ownmirrors1/index.html


What I really would suggest is opening a new thread here at Bleepingcomputer in the AII section of the forum, hopefully a trained staff member will help you clean the computer from the infection.

You can jump there by clicking this link and stating a new topic. http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Best of luck to you.

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#3 boopme

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Posted 10 July 2010 - 08:09 PM

Hello Jolie... Let's see if you can do this..

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#4 Jolie30

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Posted 11 July 2010 - 12:32 PM

Thanks for moving my topic to the right place. MrBruce, thanks for your response too.

Ok, boopme before you had responded, I was able to finally boot in safe mode and I was able to get run my virus programs again and learned that I was infected with something called FakeSpyPro. I did a search of the forums and followed the instructions in removing it (incidentally, it was a response by you to someone else infected with the same thing.) I also did all the steps in the Preparation Guide Grinler posted before removing and then actually posting (which I was coming back to do today, but as you have posted, I'll stay here :thumbsup:). The one thing I couldn't do (which I am sure is directly related to the virus) is start the firewall included with Windows. It is no longer an option and has been grayed out.

I've run rkill and I am currently trying to run SUPERAntiSpyware again, however once I updated it, it is no longer responding, so I am sure I am still infected. I am going to reboot again and start over beginning with your instructions here. Thank you for your help.

#5 boopme

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Posted 11 July 2010 - 01:01 PM

Hi, Ok see what we can get here. If nit we can still use the Prep Guide.
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#6 Jolie30

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Posted 11 July 2010 - 03:18 PM

Ok, I did as you asked and here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/11/2010 at 02:31 PM

Application Version : 4.35.1000

Core Rules Database Version : 5182
Trace Rules Database Version: 2993

Scan type : Complete Scan
Total Scan Time : 01:42:13

Memory items scanned : 293
Memory threats detected : 0
Registry items scanned : 7707
Registry threats detected : 0
File items scanned : 159303
File threats detected : 3

Adware.Tracking Cookie
C:\Documents and Settings\jodi\Cookies\jodi@hitbox[1].txt
C:\Documents and Settings\jodi\Cookies\jodi@ehg-eset.hitbox[2].txt
C:\Documents and Settings\jodi\Cookies\jodi@doubleclick[1].txt

#7 boopme

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Posted 11 July 2010 - 08:32 PM

Hi Jolie, now run these and let me know how it is. I think we will be in good shape.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Now an Online scan with ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#8 Jolie30

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Posted 12 July 2010 - 07:11 PM

MBAM Log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4304

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/12/2010 12:59:38 AM
mbam-log-2010-07-12 (00-59-38).txt

Scan type: Quick scan
Objects scanned: 153091
Time elapsed: 11 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Eset Log:

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=20ca3b74323c3c46892cf4d175120798
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-07-12 01:43:17
# local_time=2010-07-12 08:43:17 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1024 16777215 100 0 19113533 19113533 0 0
# compatibility_mode=5891 16776869 100 100 0 8444261 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=160338
# found=1
# cleaned=1
# scan_time=5714
C:\WINDOWS\system32\IEDFix.C.exe probably a variant of Win32/Agent trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

#9 boopme

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Posted 12 July 2010 - 10:46 PM

OK, this is much better,are there still issues??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Jolie30

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Posted 13 July 2010 - 06:16 AM

Going to try to use both IE and Firefox today and see what happens. Usually, it runs ok for a day and then I lose IE again and start having issues. I am going to download one of the free firewall/virus programs recommended here and hopefully that will help. I still can't turn on the free Windows firewall. Thanks for your help!

#11 boopme

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Posted 13 July 2010 - 10:23 AM

Yoou can also now try running SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
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#12 Jolie30

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Posted 14 July 2010 - 06:44 AM

Well, I ran that and it never asked me to put in my XP cd so I guess everything is good. I am able to use IE and Firefox again so it looks like everything is in order. I've loaded COMODO Internet Security with an active virus and firewall so hopefully no more issues.

#13 boopme

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Posted 14 July 2010 - 10:14 AM

Great news!!
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#14 Jolie30

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Posted 20 July 2010 - 06:28 AM

Ok, got it! Thanks for all your help. So far so good!

#15 Jolie30

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Posted 20 July 2010 - 07:02 PM

Spoke to soon...IE is gone again. Double click and briefly opens and immediately closes. Too fast to even see what is going on.




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