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Windows 7 "please replace battery" error


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#1 mfem6

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Posted 10 July 2010 - 11:42 AM

Hey, running Win7 here (obviously ;) ) and it's on a laptop that's probably about 5-6 months old. The other day I began noticing my battery is only lasting 10-20 musics unplugged, fully charged!! Then yesterday came and my battery symbol changed into a more disturbing one... and it revealed an error saying that I should consider replacing my battery. I did some research, and I am told it may be a driver issue... But I don't know how to fix any of this!

Help greatly appreciated :huh:

(ps heres my power supply logs)

Power Efficiency Diagnostics Report
Computer Name 	MFEM6-PC
Scan Time 	2010-07-10T02:49:12Z
Scan Duration 	60 seconds
System Manufacturer 	Hewlett-Packard
System Product Name 	HP Pavilion dv6 Notebook PC
BIOS Date 	11/12/2009
BIOS Version 	F.41
OS Build 	7600
Platform Role 	PlatformRoleMobile
Plugged In 	true
Process Count 	99
Thread Count 	1211
Report GUID 	{5ecda693-705c-4e5a-8d69-2626192c8ee4}
Analysis Results
Errors
Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance 	HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&19d1a30f&0&0001
Requesting Driver Device 	IDT High Definition Audio CODEC
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name 	\FileSystem\srvnet
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name 	USB Composite Device
Host Controller ID 	PCI\VEN_8086&DEV_293A
Host Controller Location 	PCI bus 0, device 29, function 7
Device ID 	USB\VID_064E&PID_A127
Port Path 	4
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name 	USB Root Hub
Host Controller ID 	PCI\VEN_8086&DEV_293A
Host Controller Location 	PCI bus 0, device 29, function 7
Device ID 	USB\VID_8086&PID_293A
Port Path 	
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 	43.09
Battery:Last Full Charge (%)
The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
Battery ID 	Hewlett-PackardPrimary
Design Capacity 	47520
Last Full Charge 	16934
Last Full Charge (%) 	35
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 	10000
Maximum Timer Period (100ns units) 	156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 	10000
Requesting Process ID 	4172
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\iTunes\iTunes.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 	10000
Requesting Process ID 	5608
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\plugin-container.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 	10000
Requesting Process ID 	1320
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\firefox.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 	100000
Requesting Process ID 	1192
Requesting Process Path 	\Device\HarddiskVolume2\Windows\System32\svchost.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	firefox.exe
PID 	1320
Average Utilization (%) 	24.52
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\QuickTime\QTSystem\QuickTimeMusic.qtx 	9.03
\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\xul.dll 	6.47
\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\js3250.dll 	3.33
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	SearchFilterHost.exe
PID 	5512
Average Utilization (%) 	3.49
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	1.01
\Device\HarddiskVolume2\Windows\System32\rpcrt4.dll 	0.67
\Device\HarddiskVolume2\Windows\System32\nlhtml.dll 	0.56
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	plugin-container.exe
PID 	5608
Average Utilization (%) 	3.43
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll 	2.33
\SystemRoot\system32\ntoskrnl.exe 	0.26
\SystemRoot\System32\win32k.sys 	0.25
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	audiodg.exe
PID 	3712
Average Utilization (%) 	2.35
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\SRSLabs\{176F4E15-8F7C-4833-ADED-81FAE8CCD186}\sltshd64.dll 	1.04
\Device\HarddiskVolume2\Windows\System32\SRSLabs\{176F4E15-8F7C-4833-ADED-81FAE8CCD186}\sluapo64.dll 	0.30
\Device\HarddiskVolume2\Windows\System32\AudioEng.dll 	0.28
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	SearchProtocolHost.exe
PID 	1800
Average Utilization (%) 	2.15
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.72
\Device\HarddiskVolume2\Windows\System32\rpcrt4.dll 	0.50
\Device\HarddiskVolume2\Windows\System32\ole32.dll 	0.38
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	SearchIndexer.exe
PID 	3324
Average Utilization (%) 	1.42
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\tquery.dll 	0.29
\SystemRoot\system32\ntoskrnl.exe 	0.23
\Device\HarddiskVolume2\Windows\System32\mssrch.dll 	0.18
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	DesktopWeather.exe
PID 	3384
Average Utilization (%) 	1.26
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\SysWOW64\Macromed\Flash\Flash10b.ocx 	0.37
\SystemRoot\system32\ntoskrnl.exe 	0.24
\Device\HarddiskVolume2\Windows\SysWOW64\mshtml.dll 	0.19
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	System
PID 	4
Average Utilization (%) 	0.53
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.30
\SystemRoot\system32\DRIVERS\NETw5s64.sys 	0.09
\SystemRoot\system32\hal.dll 	0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	CLMLSvc.exe
PID 	3196
Average Utilization (%) 	0.34
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.30
\Device\HarddiskVolume2\Windows\System32\wow64cpu.dll 	0.00
\Device\HarddiskVolume2\Windows\SysWOW64\KernelBase.dll 	0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	csrss.exe
PID 	512
Average Utilization (%) 	0.34
Module 	Average Module Utilization (%)
\SystemRoot\System32\win32k.sys 	0.20
\SystemRoot\system32\ntoskrnl.exe 	0.08
\SystemRoot\system32\DRIVERS\igdkmd64.sys 	0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	iTunes.exe
PID 	4172
Average Utilization (%) 	0.32
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.09
\Device\HarddiskVolume2\Program Files (x86)\iTunes\iTunes.dll 	0.05
\Device\HarddiskVolume2\Windows\SysWOW64\user32.dll 	0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	dwm.exe
PID 	1272
Average Utilization (%) 	0.30
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 	0.10
\Device\HarddiskVolume2\Windows\System32\igd10umd64.dll 	0.07
\SystemRoot\system32\DRIVERS\igdkmd64.sys 	0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	aim.exe
PID 	3340
Average Utilization (%) 	0.26
Module 	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\SysWOW64\Macromed\Flash\Flash10b.ocx 	0.08
\SystemRoot\system32\ntoskrnl.exe 	0.04
\Device\HarddiskVolume2\Windows\SysWOW64\mshtml.dll 	0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	svchost.exe
PID 	6020
Average Utilization (%) 	0.25
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.17
\Device\HarddiskVolume2\ProgramData\Microsoft\Windows Defender\Definition Updates\{0A27A5DB-AD7F-46B1-A1EF-687FE1B02118}\mpengine.dll 	0.02
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 	0.02
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 	10000
Requesting Process ID 	4172
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\iTunes\iTunes.exe
Calling Module Stack 	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
	\Device\HarddiskVolume2\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
	\Device\HarddiskVolume2\Program Files (x86)\iTunes\iTunes.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 	10000
Requesting Process ID 	5608
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\plugin-container.exe
Calling Module Stack 	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\xul.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\user32.dll
	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\xul.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 	10000
Requesting Process ID 	1320
Requesting Process Path 	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\firefox.exe
Calling Module Stack 	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
	\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\js3250.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 	10000
Requesting Process ID 	1192
Requesting Process Path 	\Device\HarddiskVolume2\Windows\System32\svchost.exe
Calling Module Stack 	\Device\HarddiskVolume2\Windows\System32\ntdll.dll
	Unknown Module
	\Device\HarddiskVolume2\Windows\System32\ntdll.dll
	Unknown Module
	\Device\HarddiskVolume2\Windows\System32\svchost.exe
	\Device\HarddiskVolume2\Windows\System32\sechost.dll
	\Device\HarddiskVolume2\Windows\System32\kernel32.dll
	\Device\HarddiskVolume2\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name 	OEM Balanced
Plan GUID 	{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality 	Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode 	Optimize for Video Quality
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality 	Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode 	Optimize for Video Quality
Battery:Battery Information
Battery ID 	Hewlett-PackardPrimary
Manufacturer 	Hewlett-Packard
Serial Number 	
Chemistry 	LION
Long Term 	1
Design Capacity 	47520
Last Full Charge 	16934
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported 	false
S2 Sleep Supported 	false
S3 Sleep Supported 	true
S4 Sleep Supported 	true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	0
Idle (C) State Count 	3
Performance (P) State Count 	3
Throttle (T) State Count 	8
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	1
Idle (C) State Count 	3
Performance (P) State Count 	3
Throttle (T) State Count 	8


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#2 MrBruce1959

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Posted 10 July 2010 - 12:14 PM

Hello and welcome to Bleepingcomputer.

I know you have a Hewlett Packard dv6 laptop, but could you please post the full model number of your laptop so I can quarry the correct product for support information.

Thanks in advance.
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#3 mfem6

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Posted 10 July 2010 - 12:27 PM

Pavillion dv6.
vm22ua#aba

Tell me if I gave the wrong info or need more, thanks :huh:

#4 MrBruce1959

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Posted 10 July 2010 - 12:41 PM

Please check this link it lists all of the possible pavilion dv6 laptops. One of those is your model number, that is the number I need. There is no VM22ua.

http://h20180.www2.hp.com/apps/Nav?lang=en...=hpr_R1002_USEN
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#5 mfem6

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Posted 10 July 2010 - 01:39 PM

http://h10025.www1.hp.com/ewfrf/wc/product...=hpr_R1002_USEN

1355dx

#6 MrBruce1959

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Posted 10 July 2010 - 01:44 PM

Many thanks for the info.

Be back to you shortly.

:huh:
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#7 MrBruce1959

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Posted 10 July 2010 - 01:53 PM

Please check out this PDF file on Power management http://h10032.www1.hp.com/ctg/Manual/c01886109.pdf

(Note you need adobe reader to view this file)

I believe your battery indicator is telling you your battery has fallen below its required specs and needs to be replaced with a new one of the exactly same specs recommended by Hewlett Packard.
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#8 mfem6

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Posted 10 July 2010 - 02:22 PM

This battery is barely 6 months old? Does that mean my battery is faulty, or is this common for HP batteries?

#9 MrBruce1959

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Posted 10 July 2010 - 02:38 PM

One thing we have to keep in mind about batteries.

Yes they can have manufacturer defects, they can burn out quicker if they are not properly maintained, they can over-heat and even explode or cause a fire.

If your battery is dying sooner than it used too, that is a sign something is wrong with it.

It should charge up and last as long as the manufacture says it should.

Although over time and repeated recharging and discharging, the cycles between full charge and full discharge get shorter and shorter with time.

Yes I do find it strange that your already having problems with the battery after only 6 months, but it does happen. Specially if those batteries get warm or even hot from time to time.

I would call customer support and ask them what they think how long their batteries should last and tell them yours is only 6 months old.
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#10 mfem6

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Posted 10 July 2010 - 03:50 PM

Alright! Thanks a lot for your time... Go ahead and resolve it if you want ;) :huh:

#11 MrBruce1959

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Posted 10 July 2010 - 08:08 PM

You're welcome.

Good luck and hope all goes well.

You can keep us posted if you want too. :huh:
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#12 mfem6

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Posted 15 July 2010 - 10:04 PM

Well my laptop battery is alternating between about a 40 min charge and a 5 min charge. Weird! And When I plug it in and turn it on it says its at 50%? strange methinks




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