Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No device drivers found


  • Please log in to reply
12 replies to this topic

#1 oddkaos

oddkaos

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 09 July 2010 - 08:05 PM

I bought Windows 7 upgrade version today and i get an error in the install (custom) it says "No device drivers found. Make sure the installation media contains the correct drivers then click OK.

I dont know what to do.

BC AdBot (Login to Remove)

 


#2 oddkaos

oddkaos
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 09 July 2010 - 09:01 PM

I called windows customer support and i talked for about 30minutes, going through my BIOS and all with the "technician" and we got to the SATA options, he told me to switch it to IDE (two options IDE and RAID) it was allready on IDE, he said it wasnt detecting my hard drive and that hes not trained in hard ware so i i should contact Dell..

#3 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:07:32 PM

Posted 09 July 2010 - 09:01 PM

Did you buy it online and write a copy of the Win 7 installation (ISO) onto a disc OR get a retail 'Win 7 Upgrade' disc?

, he told me to switch it to IDE (two options IDE and RAID) it was allready on IDE, he said it wasnt detecting my hard drive and that hes not trained in hard ware so i i should contact Dell..
Well, is it an IDE or SATA hard disk? Was it working previously?

Edited by ReviverSoft, 09 July 2010 - 09:03 PM.

ReviverSoft - Happy to help!

#4 oddkaos

oddkaos
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 09 July 2010 - 09:02 PM

Thanks for your reply. I bought the Windows Upgrade Home Premium disk.

Edit: Retail

Edited by oddkaos, 09 July 2010 - 09:59 PM.


#5 oddkaos

oddkaos
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 09 July 2010 - 09:57 PM

So i just called dell and they told me that they can help me fix any computers in my home 4 times for $289 plus sales tax or for this 1 incident for $89 plus sales tax i was on the phone for a half hour.. wonderful customer support.. really..

#6 oddkaos

oddkaos
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 09 July 2010 - 09:59 PM

my hard drive is working fine, he said that i needed to switch it to IDE so windows 7 could detect it. Im not really sure wich kind it is.

#7 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:07:32 PM

Posted 10 July 2010 - 04:52 AM

^ Err...If they did say that, it has be to be an IDE drive.

If you could specify the model number of your Dell PC, I should be able to look it up.
ReviverSoft - Happy to help!

#8 oddkaos

oddkaos
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:32 PM

Posted 10 July 2010 - 10:55 AM

It's a Dell Inspiron 530 (Desktop) The motherboard is a Dell 0RY007.

#9 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:07:32 PM

Posted 12 July 2010 - 12:07 PM

well Dell Support documentation is conflicting with the dell technician

It says that you have SATA Hard drive. but IM confuse too
Source what I found: http://support.dell.com/support/edocs/syst...ML/appendix.htm

SATA cable: http://members.lotterypost.com/todd/images.../Sata_Cable.gif
IDE cables: http://www.creativecomputing.net/catalog/i...s/CB-IDE133.jpg

you can open the case to manually check

Edited by coxchris, 12 July 2010 - 12:08 PM.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#10 ReviverSoft

ReviverSoft

    Happy to help!


  • Members
  • 1,552 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Somewhere on this planet...
  • Local time:07:32 PM

Posted 13 July 2010 - 08:11 PM

I had a look at the documentation and am pretty sure it's a SATA drive.
ReviverSoft - Happy to help!

#11 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:32 AM

Posted 13 July 2010 - 10:27 PM

The motherboard only has 4 SATA ports and 1 Floppy Drive Port.

As seen in this image: Posted Image

I believe the red is the floppy drive, and I know the black is the SATA ports.

#12 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:07:32 PM

Posted 14 July 2010 - 12:22 AM

so why did the dell Technician say switch to IDE mode in BIOS. If windows 7 os cant see it

Does the computer recognize the drive? Verify that the drive is enabled in the system CMOS or setup program. If not, select the autodetect option and enable it. If your drive has a problem, it may not be recognized by the system. If the operating system does not recognize the drive, you need to load your host adapter drivers.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:32 AM

Posted 14 July 2010 - 12:26 AM

With SATA you can have AHCI or IDE Set in the BIOS Options:

AHCI

Some installers like to use IDE only unless you have the provided controller drivers on a Floppy.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users