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Blue screen of death on startup, normal startup on safemode


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#1 juvanya

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Posted 09 July 2010 - 05:30 PM

One of our computers, running Windows XP, has something wrong. I suspect a virus.

When it turns on, it goes to the Welcome screen and then the BSOD.

Being the knowledgeable chap I am, I tried Safe Mode and it starts up perfectly fine.

Other than that, I have no other information unless you want what the BSOD says.

Thanks for any help. :thumbsup:

Edited by boopme, 10 July 2010 - 08:00 PM.


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#2 juvanya

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Posted 10 July 2010 - 06:07 PM

24 hours... *bump*

#3 Blathnat

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Posted 10 July 2010 - 06:34 PM

It is probably loading into safe mode because the driver or drivers causing the BSOD are not active. If you were to provide the information on the BSOD and error number, it could prove useful. What security software are you running? If you believe that you might have an infection, what have you done to resolve that?

#4 hamluis

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Posted 10 July 2010 - 08:05 PM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis




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