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No Sound - Code38 Error


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#1 kristenjordan

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Posted 09 July 2010 - 01:21 PM

Hi! Recently I received excellent help from this forum on an unrelated malware issue and I am hoping to find another savior.

My issue seems simple, I seem to have lost the sound to my computer. The volume icon at the bottom of my screen is gone and I have a yellow question mark under control panel > system > hardware > device manager next to multimedia audio controller. Also, under control panel > sounds and audio devices it shows that I have no audio device although my speakers are plugged into the correct slot in the back of my computer and they are turned on. I plugged them into another computer and they work fine so I think the problem lies in my computer. I also checked BIOS to make sure that the main sound was turned on and it is. Do you have any idea what might have happened or, more importantly, what I can do to fix this?

I have Windows XP and my computer is a Dell Optiplex. I tried downloading sound drivers for my computer from Dell.com by registering my computer and selecting the recommended product but I have had no luck. Not, sure what else to do?

Any help is greatly appreciated. Thank you so much!

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#2 Broni

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Posted 10 July 2010 - 01:23 AM

What is your Dell Optiplex exact model?
What Windows version do you have?

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#3 kristenjordan

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Posted 10 July 2010 - 09:21 AM

Dell Optiplex 5Y2YG51, Windows XP version 2002, Intel Pentium R: 4 CPU: 3.20 GHz: 3.19 GHz: 1.99 GB of RAM

Let me know if this information is enough, thank you so much!

#4 Broni

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Posted 10 July 2010 - 12:21 PM

That would be OptiPlex GX280, correct?

I assume, you downloaded this driver: http://support.dell.com/support/downloads/...p;fileid=135650 ?

If so, did you follow installation instructions?

Download

1.Click Download Now, to download the file.
2.When the File Download window appears, click Save (Windows XP
users will click Save) this program to disk and click OK. The Save In:
window appears.
3.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4.If the Download Complete window appears, click Close. The file
icon appears on your desktop.

Install

1.Double-click the new icon on the desktop labeled R105155.EXE.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R105155. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R105155 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.

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#5 kristenjordan

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Posted 10 July 2010 - 04:12 PM

Either I am an idiot or you are a magician but either way I now have sound! My ears thank you very, very much!!

#6 Broni

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Posted 10 July 2010 - 04:15 PM

Either I am an idiot or you are a magician

Probably neither. Sometimes, we overlook some obvious things :thumbsup:
Enjoy your sound :flowers:

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