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Work Laptop


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#1 Joetech

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Posted 09 July 2010 - 10:05 AM

See my post on my desktop for details on that problem that MAY be resolved soon. Topic referenced is here: http://www.bleepingcomputer.com/forums/t/327750/logs-from-attachtxt/ ~ OB For my work laptop I left it with our IT guy and he could fix it without going to the nuclear option. This is reformat the HD and 'image' it with a generic computer. That is with XP Pro, Windows Office and a few other generic program. Problem is I have some 3D modeling programs and many files associated with those programs that would be lost. I could copy the files but I could also copy the problem. Reinstalling the programs is very time consuming (3 DVD to install each) and then customizing the settings, not something I look forward to.
This laptop will not link to the internet. I have done nothing at this time except scan again with Malwarebyte which found nothing. This was that same version that I scanned with back in May and found so things and afterwards the internet stopped working. I did this with the desktop and the same thing happened. I didn't use it for a week and it was back. Not so luck with the laptop. I could scan with Superantispyware. I have it on a thumb drive.
I will await instruction. I need to get this Laptop up and running be Tuesday 7/13. I have a business trip to go on and need this laptop.

Edited by Orange Blossom, 09 July 2010 - 02:23 PM.


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#2 Joetech

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Posted 10 July 2010 - 09:35 PM

OK, So to get the desktop to work(see my other topic) I needed to use it to make an image of XP pro with SP3 because I kept getting errors on the Desktop. All went well and I was copying that file to a thumbdrive and left for a few minutes. When I can back it had blanked out (like going into standby mode) but I had changed the times of that and hibernation to never when its plugged into A/C, which it was this time. Its always comes back on when I move the mouse or touch any key. Not this time. I get a 'Log on' screen and nowhere to log on. All users are missing. Only users are me and Admin(also me).
I decide to just forget it and reload XP sp2 and if it wiped out some programs and files so be it. I have the programs and the files are backed up. I get an error message. I can't even get in even via Safe mode. Whats the deal? Before everything was working except I couldn't log on the the internet. Now I can't even get to the computer at all.

#3 schrauber

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Posted 12 July 2010 - 01:50 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#4 Joetech

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Posted 12 July 2010 - 02:02 PM

Be glad to do as you asked but:
1. Can't log onto the computer
2. Can't log onto the internet to download anything. Although I could go to another computer and download DDS but... See #1

#5 schrauber

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Posted 14 July 2010 - 01:26 PM

Hi,

Do you have your windows cd handy?
regards,
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#6 schrauber

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Posted 17 July 2010 - 01:51 AM

Still with me?
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#7 Joetech

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Posted 17 July 2010 - 12:47 PM

Got back in town late last night. No I don't have the original Windows CD. Never had it. I assume our IT guy at work has it but I do have a copy of XP sp2 disk that gets an error message (see previous post). I will contact our IT Guy Monday to see if he has the original Windows CD but I doubt that after a year has past he know which one it is or where it is. We have a site license for XP so I don't see why my copy of the same thing won't work. I am starting to suspect the HD could be bad. But I can't sign on in order to run a check. Unless you have any ideas of how I can go about getting into the laptop I probable won't have any more until I can contact our IT guy Monday.

#8 schrauber

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Posted 18 July 2010 - 12:41 PM

Please contact him, I will research something in the meantime.
regards,
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#9 Joetech

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Posted 19 July 2010 - 11:03 PM

Went in today. As I suspected he doesn't know which specific disk he used last year but is sure is was a copy of our site license XP sp 2 disks (I have 2 copies myself and both use the same keycode) We then download SP from the internet or from our network.
He did give me a copy of Windows 7 (30 day trial) If that works OK we have a 30 licenses and I could use one but he would rather use it elsewhere. I could try it but I don't think Autodesk Inventor ( the main thing I use the laptop for) will work but it may be worth a try.
If a do a CRTL-ALT-DEL I get a pop up log on window. User is filled out as "user" and password is blank. I've tried every combination of users and password I can think of and nothing is working. I have an E-mail into him now to see if there is a user/password combo I don't know about.

#10 Joetech

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Posted 20 July 2010 - 10:24 PM

I found the Dell setup disk for the laptop and tried to do a recovery and a repair. I kept coming back to the need for a 'user' password. None had ever been set up. Doing some further research on the net I found that often when an OEM sets up an OS, even though they may leave the password blank it is not in the right location in the registry. So its a catch 22. You can fix the registry because you can't sign on and you can't sign on because the registry is wrong or is corrupted. I found many people on various sites with the same problem some got it to work and most did not. Those that did get it to work had to jump through 14 hoops and stand on their heads. So to cut my loses I just reinstalled XP sp 3 from scratch. My files are gone but surprisingly many of the programs survived. Those that won't work, I have the program disks or can get the program disks.
So thanks for you help but I decided our time is too valuable. I will be making a donation to bleepingcomputer.

#11 schrauber

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Posted 23 July 2010 - 01:35 PM

Thanks for letting me know smile.gif
regards,
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#12 schrauber

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Posted 25 July 2010 - 01:56 AM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
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