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compaq pressario c700


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#1 eyeballs

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Posted 09 July 2010 - 09:52 AM

I have a laptop ( pressario c700) that wont connect to the internet.
I know that it was dropped and want to check if the wireless card is loose.
Question is does anyone know where it is on this laptop?
before I take it apart
thanks
Mick

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#2 dpunisher

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Posted 09 July 2010 - 10:55 AM

Maintenance and service guide 4.0 meg PDF

http://h10025.www1.hp.com/ewfrf/wc/manualC...=reg_R1002_USEN

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

3770K @4.5, Corsair H100, GTX780, 16gig Samsung, Obsidian 700 (yes there is a 700)


#3 eyeballs

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Posted 10 July 2010 - 01:58 AM

Thanks for that. much appreciated.
I dont think it is the wireless card thats the problem.
I can connect to my home network but cant get on the net,
I plugged in the broadband cable but still wont connect to the net.
I've checked the device manager and everything is working fine.
I've also done a system restore to about a month ago but still no connection
Is there anything else I can try?

#4 MrBruce1959

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Posted 10 July 2010 - 08:45 AM

You stated you connected to the broadband cable, but it still does not connect.

Could you please list a block diagram of how your LAN is setup piece by piece.

An example of such is as I have it listed here. "My computer is connected to a router, the router is connected to a cable modem". That will help me understand what is between your computer and the Internet.
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#5 eyeballs

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Posted 10 July 2010 - 02:33 PM

I have the broadband fibre optic cable connecting to the cable modem that then connects to the wireless router and that connects to the desktop.
I'm on another laptop at the moment so its not the router.
I was wondering then if it was a virus that was causing it so I downloaded the dds file and the gmer file, ran the dds but the gmer file keeps crashing and the pc shuts off and gives a blue screen but cant get the code as the pc reboots
I can attach the dds file if you need, wanted to get both so I could ask in the malware sectionto see if it was an infection or else rule that out

#6 MrBruce1959

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Posted 10 July 2010 - 07:05 PM

First you could check your HOSTS file to see if the text in it looks ok.

Example of a safe hosts file is displayed below.


localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost

Second try this.

open the RUN command and type IPCONFIG /ALL

If you know your routers IP address you can ping that IP address and see if you get a response back from the router.

Next try this at the command prompt type the following netstat this will tell you what connections you have via the Internet.

Please post back any irregularities you see in any of the strings I posted above.

Edited by MrBruce1959, 10 July 2010 - 07:09 PM.

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#7 eyeballs

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Posted 12 July 2010 - 04:29 PM

I ran the ping test and the ipconfig and both found the router fine.
The more I sit in front of that laptop the more I think it's an infection.
The windows that are open at anytime are"not responding when you click them, I cant run the norton 360 program, I cant access the task manager.
So I downloaded the dds file and the gmer file with the other laptop and transferred them.
The DDS file ran no problem but when I tried to run the gmer file it would take hours and then crash the laptop. ( Happened 4 times)
I rebooted to safe mode and its scanning now.
Will post back the results
Thanks again
Mick

#8 MrBruce1959

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Posted 12 July 2010 - 05:16 PM

Okay Mick I'll watch for your reply.

If you need help Bleepingcomputer is the best place to be to get help.

If I feel it is needed I will refer you to a section of the forums here at Bleepingcomputer where an expert will help you clean your machine.

I recommend you download and try to running MalwareBytes at this link. http://www.malwarebytes.org/ Make sure you update it before doing a full scan if at all possible.

Bruce.
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#9 eyeballs

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Posted 13 July 2010 - 01:12 AM

I installed that program already, but can't update it without the internet connection( unless theres another way.
I ran the scan and it found 1 Infected file.
cleared the file and rebooted to safe mode and ran it again and it found an infected registry entry.
Am thinking aloud now but if the program is not updated and it found those 2 files then what will the updated program find?
I think there was a problem with the gmer file, I ran the scan and saved it to the desktop but when I opened it there was nothing in the file.
I'll reread the instructions after work and do it again

#10 eyeballs

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Posted 13 July 2010 - 02:48 PM

the gmer file finished and found no modifications
should I try a hjt log? or are there other steps to take?

#11 MrBruce1959

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Posted 13 July 2010 - 03:49 PM

Try this program, update and scan your computer please.

Spybot search @ destroy http://www.safer-networking.org/en/ownmirrors1/index.html

Thanks.

Bruce.
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#12 eyeballs

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Posted 13 July 2010 - 04:08 PM

As with the malwarebytes, I wont be able to update the program without the internet connection, or is there an update I can download to usb and transfer to the laptop?
I tried to install the spybot program but it wont let me, says Error connecting to server.

Edited by eyeballs, 13 July 2010 - 04:26 PM.


#13 eyeballs

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Posted 15 July 2010 - 12:45 AM

Should I go down the road of running a HJT log and posting it in the malware removal section?
As I cant seem to update and security program

#14 MrBruce1959

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Posted 15 July 2010 - 12:54 AM

Yes I advise you to post a HJT log in the proper section of this forum.

Once you get clearance from the person helping you, you can come back here if you need to, but for now, as long as you are active in that other thread, do not take any further advice in this one, it only adds to the confusion.

Good luck!

Bruce.
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#15 eyeballs

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Posted 15 July 2010 - 01:56 AM

No Problem.
Thanks very much for your help and advice.
I'll come back with news as soon as I have some.
once again Thank You




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