Please note the message text in blue
at the top of the Am I infected? What do I do?
forum. No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Please read the pinned topic ComboFix usage, Questions, Help? - Look here
With that said, there are circumstances ComboFix will hang
or stall at various stages
due to malware interference, failure to disable any other real-time protection tools
and CD Emulators
, Alchohol 120%
) so that it does not complete successfully. While that is not normal behaviour, it is not unusual. In such cases, it is helpful to know at what stage CF stalled and to provide that information to the Helper who is assisting you so they can investigate.
If you need assistance with your malware infection, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
". If you cannot complete a step, then skip it and continue
with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log.
When you have done that, post your log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.