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PC w/Vista continually freezes up


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33 replies to this topic

#1 tobyo

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Posted 08 July 2010 - 03:32 PM

Greetings. My daughter's machine always freezes up on her while she uses it so I thought I would post a topic to see if I could get some help in figuring out why. It's an HP desktop running Windows Vista. I'm not sure what other details I need to supply so please let me know on that.

Many thanks!

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#2 Guest_Jayson201_*

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Posted 08 July 2010 - 04:02 PM

You could tell us what she does on the computer?
Well, my mothers computer would freeze up alot too, when Norton 360 says she had no viruses. Try downloading and installing Malwarebytes AntiMalware and update it, then do a full scan.

if your daughter doesnt have an Anti Virus program, put Microsoft Security Essentials on her computer. you can get that here:

http://www.microsoft.com/security_essentials/?mkt=en-us

also do a full scan with Microsoft Sec. Essentials.

Edited by Jayson201, 08 July 2010 - 04:02 PM.


#3 tobyo

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Posted 09 July 2010 - 08:48 PM

she watches alot of youtube videos and goes to sites like nick.com and others where there are games. you've given me a good idea. I had downloaded a malware software for my machine, I think I'll do that on hers and see if it helps. thanks much!!

oh yea, the machine is protected by Norton something or other and I have Super Antispyware on there as well. but I haven't been terribly good at running those scans so.....some tasks for the weekend!

Edited by tobyo, 09 July 2010 - 08:50 PM.


#4 boopme

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Posted 09 July 2010 - 09:08 PM

OK so DO NOT Install MSE, 2 AV's will conflict.
has Norton ?? been updated ? Is it out of contract?

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Update and scan with SAS:
Open SUPER from icon and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 tobyo

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Posted 11 July 2010 - 09:12 PM

boopme, I saw your note after I already downloaded Malwarebytes antimalware software. attempted to run the complete scan and it stopped twice. so then I ran the quick scan, it found 3 malwares and I removed them. I updated Norton via live update but didn't run that scan. my daughter was using the PC tonight and so far, no freezing going on.

should I do your other steps? should I start over using your steps? I did not install MSE since I do have Norton on that machine. I believe it's Norton internet security.

maybe I wait and see if just running the Malwarebytes anti-malware cleaned it up? or what would you recommend?

thanks much!!

#6 boopme

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Posted 11 July 2010 - 09:31 PM

Hi, Yes please post the MBAM log so I can see what wea re dealing with.. Then do the ATF/SAS scans and tell me how it's running.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 tobyo

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Posted 12 July 2010 - 10:26 AM

Can I get into safe mode on Vista the same way as XP? I will have to do that scan later today.

here is the MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4300

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

7/10/2010 3:39:29 PM
mbam-log-2010-07-10 (15-39-29).txt

Scan type: Quick scan
Objects scanned: 128405
Time elapsed: 8 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Zugo (Adware.Zugo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\$Recycle.Bin\S-1-5-21-1958212256-621840648-1785884901-1000\$RCL5O41.exe (Rogue.AntiMalwarePro) -> Quarantined and deleted successfully.

#8 boopme

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Posted 12 July 2010 - 02:14 PM

Yes enter it the same way.. what about your Antivirus?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 tobyo

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Posted 12 July 2010 - 02:22 PM

Yes enter it the same way.. what about your Antivirus?


OK, will do.

not sure what you mean about my anti-virus? just run it? or.....what? (I did do the live update but didn't run the scan.)

thanks.

Edited by tobyo, 12 July 2010 - 02:23 PM.


#10 boopme

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Posted 12 July 2010 - 02:49 PM

has Norton ?? been updated ? Is it out of contract/expired?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 tobyo

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Posted 12 July 2010 - 08:29 PM

has Norton ?? been updated ? Is it out of contract/expired?


yes....I wrote that up there....

Norton has been updated as of yesterday, yep. not expired.

#12 boopme

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Posted 12 July 2010 - 10:51 PM

Ooopps, I missed that.. Ok run Norton now,let me know if it finds anything and how is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 tobyo

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Posted 13 July 2010 - 11:59 AM

here's the Norton scan results (will do SAS a bit later and post that when I have it):

Scan Stats:
Scan Time: 5296 seconds
Scan Options:
Scan Targets: C:\, D:\
Counts:
Total items scanned: 360,855
- Files & Directories: 353,597
- Registry Entries: 303
- Processes & Start-up Items: 5,438
- Network & Browser Items: 1,508
- Other: 5
- Trusted Files: 6,086
- Skipped Files: 12,763

Total security risks detected: 47
Total items resolved: 47
Total items that require attention: 0

Resolved Threats:
47 Tracking Cookies
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy)
Categories: Cookie
Status: Fully Resolved
-----------
47 Tracking Cookies
Cookie:maggieo@doubleclick.net/ - Deleted
Cookie:maggieo@content.yieldmanager.com/ - Deleted
Cookie:maggieo@247realmedia.com/ - Deleted
Cookie:maggieo@serving-sys.com/ - Deleted
Cookie:maggieo@go.com/ - Deleted
Cookie:maggieo@burstnet.com/ - Deleted
Cookie:maggieo@insightexpressai.com/ - Deleted
Cookie:maggieo@doubleclick.net/ - Not detected
Cookie:maggieo@quantserve.com/ - Deleted
Cookie:maggieo@revsci.net/ - Deleted
Cookie:maggieo@apmebf.com/ - Deleted
Cookie:maggieo@ad.yieldmanager.com/ - Deleted
Cookie:maggieo@ad.yieldmanager.com/ - Not detected
Cookie:maggieo@content.yieldmanager.com/ak/ - Deleted
Cookie:maggieo@adecn.com/ - Deleted
Cookie:maggieo@advertising.com/ - Deleted
Cookie:maggieo@pixel.rubiconproject.com/ - Deleted
Cookie:maggieo@adbrite.com/ - Deleted
Cookie:maggieo@ad.yieldmanager.com/ - Not detected
Cookie:maggieo@myroitracking.com/ - Deleted
Cookie:maggieo@tribalfusion.com/ - Deleted
Cookie:maggieo@casalemedia.com/ - Deleted
Cookie:maggieo@rubiconproject.com/ - Deleted
Cookie:maggieo@www.regnow.com/ - Deleted
Cookie:maggieo@bs.serving-sys.com/ - Deleted
Cookie:maggieo@2o7.net/ - Deleted
Cookie:maggieo@pubads.g.doubleclick.net/ - Deleted
Cookie:maggieo@adserver.adtechus.com/ - Deleted
Cookie:maggieo@insightexpressai.com/ - Not detected
Cookie:maggieo@counter.surfcounters.com/ - Deleted
Cookie:maggieo@trafficmp.com/ - Deleted
Cookie:maggieo@at.atwola.com/ - Deleted
Cookie:maggieo@atwola.com/ - Deleted
Cookie:maggieo@statcounter.com/ - Deleted
Cookie:maggieo@specificclick.net/ - Deleted
Cookie:maggieo@azjmp.com/ - Deleted
Cookie:maggieo@fastclick.net/ - Deleted
Cookie:maggieo@intellitxt.com/ - Deleted
Cookie:maggieo@realmedia.com/ - Deleted
Cookie:maggieo@overture.com/ - Deleted
Cookie:maggieo@tap.rubiconproject.com/ - Deleted
Cookie:maggieo@tv.disney.go.com/ - Deleted
Cookie:maggieo@tacoda.net/ - Deleted
Cookie:maggieo@ads.pointroll.com/ - Deleted
Cookie:maggieo@atdmt.com/ - Deleted
Cookie:maggieo@www.burstnet.com/ - Deleted
- Deleted




Unresolved Threats:
No unresolved risks

#14 boopme

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Posted 13 July 2010 - 12:35 PM

OK, looking good after we see SAS we will mop this up.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 tobyo

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Posted 13 July 2010 - 03:06 PM

having trouble booting it in safe mode. should I just run SAS anyway?

thanks.




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