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#1 canuckle

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Posted 04 July 2010 - 08:00 PM

Hello, I am having a similar problem as listed above: regardless of the browser I use, (FFx or IE) my search engine queries are redirected. Also I cannot log into my gmail account. If I type a URL directly that works ok. I am using Windows XP, Sv Pack3. I have followed the instructions offered by boopme, without success in removing this malware. I have disabled virus/malware protection while installing additional cleaning tools, and was sure to uninstall each cleaning tool before using the next one, and also to use safe mode and ensure setting were as indicated. I have also used TDSSKiller from whatthetech.com

I will post my scan logs separately - as I didn't copy and paste them the first time - and am therefore rescanning. Or would it be more useful to anyone able to help if I scanned a log from Hijackthis ?

Many thanks,

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#2 canuckle

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Posted 05 July 2010 - 05:11 PM

hi boopme, thanks again for your help. I was able to fix this problem with combofix, everything is back to normal. I appreciate your help yesterday.

#3 boopme

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Posted 05 July 2010 - 06:24 PM

OK, I am glad you are clean and survived using ComboFix. From the authors'd disclaimer.. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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#4 canuckle

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Posted 05 July 2010 - 07:12 PM

Hi boopme,

Thanks for the follow up, I was lucky enough to have someone who is knowledgeable help me through it. He also ensured against reinfection from a system restore. This is a great forum; your thoroughness is rare and commendable. Thanks! All the best,

#5 boopme

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Posted 05 July 2010 - 08:14 PM

Thank you and you are welcome from all of us!! :thumbsup:


Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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