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#1 tsdarkwolf

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Posted 08 July 2010 - 04:43 AM

I'm the only administator on my Vista laptop.
CMD, Task Manager, regedit, and notepad aren't opening, and my friends say that I must have a deep malware infection.
I've used many malware scanners such as NOD32, AVG, Microsoft Malware finder, but they've all come back with results, supposedly `cleaned` them, but it still happens.
Can someone help?

Edited by hamluis, 08 July 2010 - 08:22 AM.
Moved from Vista to Am I Infected forum ~ Hamluis.


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#2 quietman7

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Posted 08 July 2010 - 10:41 AM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 tsdarkwolf

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Posted 08 July 2010 - 12:59 PM

Hiya, here is my reply (I did this a few days ago). Thanks for your help by the way.
The Log starts as follows:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4274

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18928

04/07/2010 15:35:36
mbam-log-2010-07-04 (15-35-36).txt

Scan type: Quick scan
Objects scanned: 145852
Time elapsed: 13 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{2o3fgpp3-f1g3-t4fd-4u3u-8634ygc8fs57} (Generic.Bot.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{52e4j782-5m2e-4n3d-68r3-o7rkuuqgag0v} (Generic.Bot.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{ontltri0-65o0-h5ox-q677-lqlo2510bb88} (Generic.Bot.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\policies (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\.net framework (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\policies (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\javaupdate (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\SYSTEM32\Userinit.exe,C:\Users\mac\AppData\Local\Temp\svchost.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Microsoft\csrss.exe (Generic.Bot.H) -> Quarantined and deleted successfully.
C:\Windows\System32\Microsoft\Svchost.exe (Generic.Bot.H) -> Quarantined and deleted successfully.
C:\Users\mac\Documents\downloads\unconfirmed 75913.download (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Windows\System32\extract.exe (Tool.EmailCracker) -> Quarantined and deleted successfully.
C:\Windows\server4.exe (Trojan.PWS) -> Quarantined and deleted successfully.
C:\ProgramData\chrtmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\mac\AppData\Roaming\chrtmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\mac\AppData\Roaming\cglogs.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\mac\AppData\Roaming\explorer.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Users\mac\AppData\Roaming\logs.dat (Bifrose.Trace) -> Quarantined and deleted successfully.
C:\Users\Jit\AppData\Roaming\logs.dat (Bifrose.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\launch.vbs (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\logg.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\logstm123.txt (Malware.Trace) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 08 July 2010 - 01:15 PM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

The database in your previous log shows 4274. Last I checked it was 4292.

If you cannot update MBAM through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP,Windows 2000, 2003: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Follow these instructions: How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#5 tsdarkwolf

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Posted 09 July 2010 - 04:14 PM

Here's my full scan log:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4274

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

09/07/2010 21:43:00
mbam-log-2010-07-09 (21-43-00).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 345833
Time elapsed: 3 hour(s), 19 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\mac\AppData\Roaming\explorer.exe (Backdoor.Bot) -> No action taken.



I will do the other SUPER scan now.

#6 quietman7

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Posted 09 July 2010 - 05:11 PM

The last entry in your log indicates no action taken. This usually occurs if you forget to click "Remove Selected" and instead just click "Save Logfile" or save the report before having MBAM remove the threats. To confirm if everything was removed, rescan again in normal mode and check all items found for removal if any are detected again.

Also let me know how your computer is running and if there are any more reports/alerts, signs of infection or issues with your browser.
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#7 tsdarkwolf

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Posted 10 July 2010 - 03:32 PM

Here's the latest log:



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4274

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

10/07/2010 21:18:54
mbam-log-2010-07-10 (21-18-54).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 347206
Time elapsed: 3 hour(s), 55 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\mac\AppData\Roaming\explorer.exe (Backdoor.Bot) -> Quarantined and deleted successfully.





No other problems are occurring, although everything I said in the first question is still happening.

#8 quietman7

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Posted 11 July 2010 - 05:53 AM

Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.
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#9 tsdarkwolf

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Posted 17 July 2010 - 05:42 AM

Hiya
Sorry I was long, I couldn't find enough time to do the scan..
I did the scan, (it started scanning as soon as I opened it), and after a few hours, it found 0 infections/problems.
I couldn't find the log, as it didn't say anything about a log, but as I said before, it didn't find any problems.
Even though it didn't find any problems, my computer still has the same problems, but I noticed that It does work fine in safe mode, as I am able to open cmd, and all the things I wasn't able to before, but it doesn't work normally.
What next?
Thanks for your help.

#10 quietman7

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Posted 17 July 2010 - 06:06 AM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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