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kernal data inpage error


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#1 shaffejs

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Posted 07 July 2010 - 07:39 PM

Hi there. My name is Jason and I recently used your site to get rid of the AV Security Suite from my wife's computer and your instructions worked beautifully. So, thanks.

When I got home from work today, my mother in-law said she 'had some kind of virus' on her computer. [Dell Inspiron 6000, Windows XP Media Center Edition] When I booted it up in safe mode with networking, expecting AV Security Suite, I went into Internet Explorer (not sure which version) and saw that the proxy server was not clicked ... and then I got the blue screen of death. I asked what she had done recently, and she did a Symantec Antivirus live update today, a defrag and disk clean-up because it had started to really slow down in the past few days. Then, she got the blue screen. I tried loading it up again (not in safe mode) and this is the error message I got;

A problem has been detected and windows has been shut down to prevent further damage to your comouter.

KERNEL_DATA_INPAGE_ERROR
Technical Information:
*** Stop: 0x0000007A (0xE1BC7900, 0xC000000E, 0xBF917B4A, 0x7C8CE860)
*** win32l.sys Address BF917B4A base at BF800000, DateStamp 4bdd0c20
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

She told me that she hasn't opened any attachments or install new programs.

I have no idea where to start. Any help would be great. Thanks!

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#2 hamluis

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Posted 07 July 2010 - 08:23 PM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis




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