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Win XP Home - Applications not responding

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#1 kelana


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Posted 07 July 2010 - 01:46 PM

I am typing this on another computer as my own computer is unable to access the internet due to the web browsers not functioning.

When clicking on the shortcut for my default browser, Opera, I am informed that the Shortcut is missing. i.e. "Windows is searching for Opera.exe. To locate the file yourself, click Browse."

I can locate Opera.exe manually by navigating to the D drive. When I double click Opera.exe I am presented with a window stating that "Opera needs to restart."

I have cut and pasted the error report at the end of this message (file size >512 kb).

When I try to open up Internet Explorer and/or Safari, I also receive error messages. These are cut and pasted at the end of this message.

When I try to open up word docs, I am told that the "feature you are trying to use is on a CD-ROM or other removable disk that is not available." Unfortunately this disk was not supplied at purchase. I am not sure if this issue is connected to the previously discussed browser problems.

I am going mad as I need to access the internet etc. for my work. I suspect my son has something to do with the problems as everything worked fine until he was playing around on the laptop. He is OS so I am unable to contact him at the moment and would really appreciate any help/advice.

Internet Explorer Error Message: -

iexplore.exe - Ordinal Not Found
The ordinal 58 could not be located in the dynamic link library iertutil.dll.

Safari Error Message: -


This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.



OPERA-CRASHLOG V1 desktop 10.54 3423 windows
Opera.exe 3423 caused exception C0000005 at address 67537A55 (Base: 400000)

EAX=00000000 EBX=00FB6908 ECX=922E7CD8 EDX=0012F210 ESI=00000000
EDI=010BEBF0 EBP=0012F220 ESP=0012F1D0 EIP=67537A55 FLAGS=00010246
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
FPU stack:
40148ACDC40000000000 400EEA60000000000000 400DDE52115950000000
FFFF0000000000000000 FFFF00FFFFFF00FFFFFF SW=0120 CW=027F

Stack dump:
0012F1D0 0012F218 0012F20C 00000000 00000000 ...........
0012F1E0 0012F208 0012F204 0012F200 00000000 ........
0012F1F0 013C8090 013C8A70 01092184 6757F4AE <p<!.Wg
0012F200 00000000 00000000 00000000 677C1AEE ............|g
0012F210 014B5900 0000002B 00000000 00000000 .YK+...........
0012F220 >0012F2BC 6750CCE1 010BEBF0 01608960 .Pg.``
0012F230 01092028 00000000 0012F278 003D0000 ( .....x...=.
0012F240 003D0000 FFFFFFFF 7C91005D 677E3C02 ..=.].|<~g
0012F250 003D0000 00010000 00013C21 0012F1B8 ..=....!<..

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#2 hamluis



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Posted 07 July 2010 - 02:04 PM

<<I can locate Opera.exe manually by navigating to the D drive.>>

Why is your browser...on D:? On what partition are your installed programs?

How many partitions do you have set up?

What version of IE is installed?


I draw a Google blank on that Sony Vaio data you listed.

Edited by hamluis, 07 July 2010 - 02:06 PM.

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