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NEW LAPTOP Windows 7 Won't Load


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#1 dcanoli

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Posted 07 July 2010 - 01:23 PM

Laptop from Staples arrived yesterday.

Worked fine all day and night. Customized it with all our programs, etc. Today, it won't load Windows 7 AT ALL....just hangs there.

Did a quick internet search and found this page (scroll to bottom w/replies):

http://social.answers.microsoft.com/Forums...d-22a73b72f6d6/

Seems to be a common problem.

Any idea on how to fix? ...or else I'm returning to Staples pronto...

Edited by dcanoli, 07 July 2010 - 01:24 PM.


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#2 cryptodan

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Posted 07 July 2010 - 02:29 PM

Take it back to Staples and see if they can repair it.

#3 Layback Bear

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Posted 07 July 2010 - 02:49 PM

Customized it with all our programs, what programs.

#4 dcanoli

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Posted 07 July 2010 - 03:03 PM

Didn't mean to say "all" our programs.

Disabled Norton (didn't uninstall it YET); added Avast and CCleaner. That's about it really. Maybe added ATF-can't remember at this point.

Changed the desktop wallpaper and cursor to ones we have on our other computers. Nothing out of the ordinary or odd. All tested, noncorrupted stuff--unless those programs listed above are incompatible w/W7.

#5 MrBruce1959

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Posted 07 July 2010 - 03:17 PM

Just a word of caution about CCleaner, if you use the program un-wisely, it will cause problems for you in the end.

Do not allow any program to make changes to your Windows Registry, or if you do, at least back up the registry and make a restore point, so you can hopefully roll the computer back to the way it was.

Allowing programs such as reg cleaners can delete critical keys that allows Windows to function properly and in the worst case scenario, prevent windows from even booting again.

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#6 dcanoli

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Posted 07 July 2010 - 03:19 PM

I always make a backup when I use CCleaner, but rarely, if ever, does it find (on my systems anyway) registry items that need to be fixed.

I just installed it on the new laptop; never ran it.

#7 Broni

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Posted 07 July 2010 - 04:11 PM

Restore it to factory settings.
If that doesn't work, return it for replacement (since it's 1 day old).

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#8 angstfeardoubt

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Posted 07 July 2010 - 04:23 PM

Disabled Norton (didn't uninstall it YET); added Avast and CCleaner.


Could it have been Norton and Avast? Even if you disable Norton, it still runs services which might conflict with other security software.

#9 dcanoli

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Posted 07 July 2010 - 04:31 PM

Disabled Norton (didn't uninstall it YET); added Avast and CCleaner.


Could it have been Norton and Avast? Even if you disable Norton, it still runs services which might conflict with other security software.



That was my original fear, but since other people are having the same issue w/the same file, I wondered if that could be true. Of course, there is no way now for me to go back and delete Norton now because I can't get into the computer to do it.

Restore it to factory settings.
If that doesn't work, return it for replacement (since it's 1 day old).


I can't. No way to do that since I can't access the computer, and I don't have disks.

#10 dcanoli

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Posted 07 July 2010 - 04:34 PM

Run-In Test failed-HP's live support is saying that means the hdd failed.

#11 dcanoli

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Posted 07 July 2010 - 04:40 PM

So, of course, they offered to replace THE PART ONLY.

No frickin' way I am taking the laptop apart and putting in a new hdd. I mean, I CAN do that, but they need to replace the entire unit for this happening in less than 24 hours of buying. JMHO!

#12 Broni

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Posted 07 July 2010 - 04:44 PM

I absolutely agree. Talk to a supervisor.

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