I'm helping a friend with her computer as it was running "slow". HP Laptop running XP service pack 3.
The computer was running Norton, with Uniblue Power suit and Malware bites all instaled.
I have come up against a couple of issues I can't fix by myself can anyone help.
Using Filehippo I was able to download Node 32 and UnhackMe.
I found 9 trojans on it which I have removed with Node32 but is has left one behind "win32\Olmaik" which it is unable to clean.
Also "TDSSser.sys" is discovered at boot by Unhack Me I have not been able to clean this from the computer.
The problems they are causing:
All websites which are usefull for removing and or scanning for infections are redirected in the browser.
E.g. I can surf You Tube, but if I try to access Eset.com or any similar site I recive a can not load page message please try again later.
Even using the link from this site for SDFix is blocked.
I can't install new virus software on the computer, downloaded for a diffrent computer, it either does not install it or will not allow it to run after it has been installed.
The computer is still hanging and unable to peform some tasks wich in turn is causeing it to crash.
I have removed Norton as it was a cracked pirate copy.
Installed a new copy of malwarebites but it is beign block when I atempt to run it.
This is the same for UniBlue Powers suit Spyeraser the Regbooster and Speed up facility both run properly.
SDFix has been copied of my computer and placed on the desktop but it will not install.
As I said above I can't access many web sites but I did manage to download and run:
UnhackME: finds the TDSSser.sys imediatly on boot but I can not stop Clean or Remove it, I have tryed several time.
Node 32 finds Win32\Olmik Trojan but can not clean it from system.
Can not install SDFix, there is a great tutorial on this site on how to use it but I need help getting it unpacked before I can use it.
Can anyone help?
Edited by Orange Blossom, 07 July 2010 - 07:45 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB