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AV Security/ Damaged Windows XP


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#1 gleefulevil

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Posted 07 July 2010 - 01:54 AM

Hi. Saturday my computer was infected with AV security software. i foolishly rebooted in preparation to remove the malware, and found myself in the endless rebooting cycle. I disabled automatic restart and came up with the code STOP:0x0000006f. I used my Windows XP CD to CHKDSK several times. Sometimes it found errors, saying one or more volumes on the drive were damaged, sometimes it said it was fine. I CHKDSK /r twice and still found myself in the rebooting cycle. I used recovery console and rebuilt the boot.ini, used Fixboot, and created a new MBR. I still found myself in the boot cycle so I used the XP CD to do an in-place upgrade to restore the basic files. During this attempt, I received several errors saying that the proper file, typically ending in DLL, could not be found on the disc, and the setup aborted. I tried again, ignoring the error messages this time and the install was more of a success. I was able to load windows. I removed AV security off my computer first by updating Malwarebytes and Superantispyware, d/c from the internet and performing full scans with both several times. That is where my machine is now, up and working, but crippled. I'm getting error messages left and right, typically when i'm trying to open programs. Internet explorer does not work, but Firefox does. Windows firewall no longer exists on my computer. Quicktime is disabled, along with Aol. I'm getting the icon saying "this copy of Windows is not up to date," but I cant update windows through the Microsoft website, or the security center. I'm sure there are other problems I've yet to discover. I'm fairly competent enough to know some of these are registry problems, but I really have no idea how to proceed with correcting these problems. I seek instruction. 0.o M

P.S. I was hoping to post the GMER log with this posting, but the scan has now taken over 7 hours and still not done, and I wanna get this out there.

GMER

Merge posts and remove redundant log attachment. ~ OB

Attached Files


Edited by Orange Blossom, 07 July 2010 - 07:56 PM.


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#2 m0le

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Posted 10 July 2010 - 02:30 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 gleefulevil

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Posted 11 July 2010 - 12:07 AM

Hi. Yes I am here. I've been waiting patiently hoping someone would take pity on me.

#4 m0le

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Posted 11 July 2010 - 04:38 AM

AV Security is the flavour of the month.


Please download and run Combofix so we can finish the clean up first

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 gleefulevil

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Posted 12 July 2010 - 04:08 PM

Combofix log.

Attached Files

  • Attached File  log.txt   21.85KB   5 downloads


#6 m0le

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Posted 12 July 2010 - 04:38 PM

Now please rerun Combofix in the following way

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the box below into it:

QUOTE
File::
c:\program files\Common Files\utimiveta.bin
c:\program files\Common Files\bitigica.sys
Folder::
c:\documents and settings\MIchael\Local Settings\Application Data\hlvnracnc
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Oxezusl]


Save this as CFScript.txt, in the same location as Comfix.exe (called ComboFix.exe in the below graphic)




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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#7 gleefulevil

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Posted 12 July 2010 - 05:04 PM

Received an error code while following instructions.

NirCmd.cfxxe - Entry point could not be found

Procedure entry point SetFile SecurityI could not be located in the dynamic link library MSDART.DLL

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#8 m0le

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Posted 12 July 2010 - 06:38 PM

Don't worry about the warning message, this is a Combofix issue and not connected with the clean-up.


Please visit ESET and scan with their online system

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
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#9 gleefulevil

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Posted 13 July 2010 - 01:08 AM

ok

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#10 m0le

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Posted 13 July 2010 - 05:02 PM

A typical ESET log so don't worry. There's a few on there which are the original infected files. Some are just found in caches.

How is the PC running now?
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#11 gleefulevil

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Posted 13 July 2010 - 06:39 PM

Hmm. Kind of choppy. Folders pause before opening, web browser seems slower. Programs still not starting, getting a lot of " Enrty point not found... in example.DLL"

#12 m0le

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Posted 13 July 2010 - 06:51 PM

Okay, let's do a final checkup to make sure we're clean of malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Next

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#13 gleefulevil

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Posted 16 July 2010 - 12:29 AM

Hi. Took awhile for both scans, thanks.

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#14 m0le

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Posted 16 July 2010 - 06:29 PM

Both clear of malware too. smile.gif

Next time you get the "Entry point not found... in example.DLL" message can you please post the exact text.


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#15 gleefulevil

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Posted 20 July 2010 - 09:54 PM

Hi. Internet Explorer - Procedure entry point SetDLLDirectoryW could not be located in the dynamic link library Kernel32.dll

Windows Defender - Needs Windows installer 3.1 or later.

When i try to update Windows I get the same error message as IE.

Apple Quicktime crashes, gives no error code, and closes

XP Firewall - "Windows firewall settings could not be displayed because the associated service is not running. Do you want to start windows firewall sharing (ICS)" and after clicking "Yes," it says "Service could not start."

Some random program I tried "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem." - It doesn't.

Aol sends up an error message each time I sign on, and when opening each email.

And under system properties, no information about my computer is displayed.

These are a few of the quirks I've discovered and that continue. As a follow up to your previous question, I've noted the fact that the performance continues to suffer. Applications take several minutes to load and begin working, streaming online video is impossible to watch due to lag and stagger. When I Reboot, the machine takes upwards of 10 minutes to restart and show the user selection screen, and a full 15 - 20 to get to the desktop. XD




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