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Browser Hijacked and Redirected -- Help!


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6 replies to this topic

#1 MyMachineAndI

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Posted 06 July 2010 - 09:11 PM

This is my first post and Iím not exactly sure what information to relay. What I am sure of is that I desperately need help removing a malicious redirect program thatís hijacking my browser whenever I use the Internet. Consequently, I'll do my best to explain the problem.

Iím running XP and IE8. My only anti-virus was McAfee (more about my security environment in a moment).

The problem first started out as Cyber Security and AV Security Suite fake malware browser takeovers, trying to get me to click links, buttons, and/or to purchase their something. I did none of the above.

What I did do was run a comprehensive McAfee scan, which came up empty. The problem continued. Then I downloaded and ran SpyBot. It claims to have found and removed nearly 50 'infections' from low risk cookies to Trojans and worms, even though McAfee said my system was clean. Still the problem persisted.

Next I downloaded and ran Microsoftís Windows Defender, which was utterly useless. I still canít figure out if it actually did anything. I deinstalled it in frustration.

Next I downloaded Ad-Aware. It claims to have found and removed over a dozen 'infections' from low risk cookies to Trojans and worms. But the problem persists. Even after both McAfee and Spybot said I had a clean system. Go figure.

Finally, I purchased a copy of Spyware Doctor. It claims to have found and removed still more 'infections' from low risk cookies to Trojans and worms. Yet I still have the problem! To top it all off, McAfee, SpyBot, and Ad-Aware all say my system is 'clean'. This is a mess.

Every time I run one of these programs, it claims to have found and rid my computer of all infections, even if I run each one right after the other. But my machine is still slow, and these annoying browser hijacking attacks continue unabated.

Any assistance I can get in tracking down this malicious code and removing it once and for all would be greatly appreciate. I ran a HijackThis scan but it reads like Greek to me.

Any ideas?

Edited by MyMachineAndI, 07 July 2010 - 08:27 PM.


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#2 Orange Blossom

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Posted 06 July 2010 - 09:32 PM

Hello,

I'm moving this topic to the Am I Infected forum.

To start, please follow the two removal guides I shall link to below.

How to remove AV Security Suite <== http://www.bleepingcomputer.com/virus-remo...-security-suite

Remove Cyber Security <== http://www.bleepingcomputer.com/virus-remo...-cyber-security

Please let us know how that works out and provide an updated description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 MyMachineAndI

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Posted 07 July 2010 - 08:17 PM

This particular strain of AV Security Suite is highly resistant to my attempts to remove it. I followed your insturctions and every time I ran rkill, iExplore, or eXplorer they ended with a fake warning with the remove program named as the infection.

I left the fake warning messages open and ran each remove program dozens of times with identical results. I also verified the proxy server settings were unchecked, and they were fine. BTW when I ran rkill the fist time, this malware had the nerve to turn off my command bar (the one with the START button) so I couldn't rerun. I had to start Windows Task Manager and browse to the rkill folder to restart. This all happened in SAFE mode.

So I'm still stuck with the AV Security Suite infection. Any further suggestions on how I can get rid of it?

Edited by MyMachineAndI, 07 July 2010 - 08:28 PM.


#4 Budapest

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Posted 07 July 2010 - 08:22 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 MyMachineAndI

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Posted 08 July 2010 - 03:17 PM

I tried the alternative suggestion made by Budapest and ran TDSSKiller, following the instructions in the link you supplied, and the redirect malware didn't go away. I then followed the link to the preparation guide for using the malware removal tools and requesting help. I followed the instuructions and managed to create the DSS.txt and Attach.txt files. But when I ran the GMER program, it crashed my system with the error; STOP: 0000021a {Fatal System Error}.

Without the GMER report, I was unsure if I shoud move forward with creating a new malware removal topic and only post the DDS logs. Should I do that or is there another course of action I should take?

Edited by MyMachineAndI, 08 July 2010 - 05:37 PM.


#6 Budapest

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Posted 08 July 2010 - 03:48 PM

Just post the logs you have with an explanation that GMER would not work.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Orange Blossom

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Posted 09 July 2010 - 12:04 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/330116/browser-hijacked-and-redirected-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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