The symptoms are these:
The browsers (both IE and Firefox) take you to URLs when they are typed directly into the Address field, but when you click on a link within a page, you are redirected to one of many different seemingly random advertisement sites. I am not getting pop-up windows, however.
The computer is not allowing a log-in script to map network drives on the computer; the same log-in script worked recently in the past, and the same network shares can be navigated to using start>run>\\path\folder
At unpredictable times, and somewhat rarely, there is a standard Windows error message pop-up saying something about a Win32 app has experienced problems and needs to close (send report, don't send, etc.). I will get the exact message if it is needed.
I have used Spybot S&D, Malwarebytes, SUPERAntiSpyware, none of which have removed the infection completely, if at all. I have switched from McAfee to free avast! AV software and run a full scan and it finds no malware. I have tried all of this from both standard bootup and while in safe mode; same problems occur.
I humbly request some help from your experts. Please advise how to proceed (i.e. what software logs you need first, etc). Thank you!
Edited by Orange Blossom, 06 July 2010 - 06:08 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB