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A sincere plea for some help with my heavily virused laptop [Thank you!!]


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3 replies to this topic

#1 santaxxx

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Posted 06 July 2010 - 03:06 AM

to the most grateful Samaritans out there..

thank you for coming in!! clapping.gif


so i'm a 100% computer idiot, using a 2yr old laptop running on vista. few days ago (when the World Cup started) i tried to watch ESPN3 (which only allows US ip access) by using a proxy, lest little did i know, acquiring proxy through a freeware is so not innocent and there goes the viruses (i think..)

henceforth, there are 3 salient bugs bugging me..

1) firefox google search virus - search results leads to ads instead of the actual link
2) svchost crashes - all kinds of crash
3) blue screen when i try to disable/enable my wireless adapter (intel wireless 4965n, i think)

after weeks of search, antivirusing, i'm still to no avail..


luckily through a forum teaching hijackthis, i found this awesome website.. (almost in tears)


so here are what the software suggested me to post..


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:42:42 AM, on 06/07/2010
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.17037)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\360\360safe\safemon\360tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\360\360SD\360sd.exe
C:\Program Files\360\360safe\360Safe.exe
C:\Program Files\360\360safe\deepscan\DsMain.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\Santaland\Downloads\HijackThis.exe

O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SafeMon Class - {B69F34DD-F0F9-42DC-9EDD-957187DA688D} - C:\Program Files\360\360safe\safemon\safemon.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [360Safetray] "C:\Program Files\360\360safe\safemon\360Tray.exe" /start
O4 - HKCU\..\Run: [360sd] "C:\Program Files\360\360SD\360sd.exe" /autorun
O4 - HKUS\S-1-5-18\..\Run: [bjmbtdia] C:\Windows\system32\config\systemprofile\AppData\Local\xboqvheic\xwjbbdmtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [diwgcyfi] C:\Windows\system32\config\systemprofile\AppData\Local\dgtsbswdh\mqfbjoitssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [sxicefoi] C:\Windows\system32\config\systemprofile\AppData\Local\uhdbtlxda\nmofmmitssd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [bjmbtdia] C:\Windows\system32\config\systemprofile\AppData\Local\xboqvheic\xwjbbdmtssd.exe (User 'Default user')
O9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe
O13 - Gopher Prefix:
O15 - Trusted Zone: http://software.kuaiche.com
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - http://content.systemrequirementslab.com.s...el_4.1.66.0.cab
O23 - Service: 360 ??μ걷?t?? (360rp) - 360.cn - C:\Program Files\360\360SD\360rp.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: spmgr - Unknown owner - C:\Program Files\ASUS\NB Probe\SPM\spmgr.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ??‰ (ZhuDongFangYu) - 360.cn - C:\Program Files\360\360safe\deepscan\zhudongfangyu.exe

--
End of file - 4574 bytes
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


from the looks of it, nothing really suspicious.. but again, what does a noob know..

so, with my utmost sincerity (and a lil bit of desperation), please lend me a hand!!


thank you!!

Edited by elise025, 06 July 2010 - 04:23 AM.
Since a log is posted, I am moving this to the Malware Removal forum ~ Elise


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 09 July 2010 - 10:14 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

I order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.RKUnHooker
      3.let me know of any problems you may have had

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 12 July 2010 - 04:36 AM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 July 2010 - 11:27 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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