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Windows Internet Explorer cannot open


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#1 nosmiley

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Posted 06 July 2010 - 01:29 AM

For the last few weeks when I try to go to usual websites, I frequently get " Windows Internet Explorer cannot open web page". If you run the diagnostic that pops up, it can't find anything. Type in the desired location a second time, and thre's about a 75% chance it will open. The frequency of this has increased to the point of it happening nearly every time I change pages on the same site : E-bay, Bank of America; Exxon.
I don't have any "children's controls" in effect. [ no children ] Avira, Superantispy ware,Malware bytes, find nothing. I'm putting my "keepers" on a MY Book Elite, as I get time, in order to do a completely Clean Install of Windows 7, Ultimate, 32 bit, which is what I clean installed in January.
For now, I'd like to get it running for an hour at a time without these twice a minute notices. I looked into uninstalling Internet Explorer 8, and reinstalling it, but the microsoft site won't let me.
I keep Avira current, the others mentioned, plus Spyware blaster. My hard drive is probably 80% unused or free of stuff. I'm no gamer, or heavy user.
Any ideas would be appreciated.
Thank you.

Edited by hamluis, 06 July 2010 - 04:43 PM.
Moved from XP to Am I Infected ~ Hamluis.


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#2 MrBruce1959

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Posted 06 July 2010 - 02:07 AM

You might want to click your TOOLS tab at top right of IE.

Choose INTERNET OPTIONS then ADVANCE then near bottom you will see RESET, this resets IE back to default.

You may also want to check your ADD-ONs and see if you have too many which are causing you any issues you will find that option under the PROGRAMS tab and its the second button down called manage add-ons.

Make sure your SECURITY zones are not set too high for internet.

Hope this helps.

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#3 cryptodan

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Posted 06 July 2010 - 11:49 AM

Can you update those anti-malware programs and rerun the scans and post them here. You might be infected. Do you have any other browser installed on your machine?

#4 nosmiley

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Posted 06 July 2010 - 11:21 PM

Thanks for the quick reply guys. I had a detailed page, of answers, plus scans, proof read and all, and pushed reply, got that "can't open web page" and it vanished. Doesn't seem to be here.
Let me try again, but not as long.


Avira AntiVir Personal
Report file date: Tuesday, July 06, 2010 20:05

Scanning for 2300671 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista
Windows version : (plain) [6.1.7600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : SKIP-PC

Version information:
BUILD.DAT : 9.0.0.422 21701 Bytes 3/9/2010 10:29:00
AVSCAN.EXE : 9.0.3.10 466689 Bytes 10/13/2009 15:26:33
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 14:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 15:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 14:58:52
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 11:35:52
VBASE001.VDF : 7.10.1.0 1372672 Bytes 11/19/2009 03:12:05
VBASE002.VDF : 7.10.3.1 3143680 Bytes 1/20/2010 03:12:45
VBASE003.VDF : 7.10.3.75 996864 Bytes 1/26/2010 03:12:58
VBASE004.VDF : 7.10.4.203 1579008 Bytes 3/5/2010 03:13:18
VBASE005.VDF : 7.10.6.82 2494464 Bytes 4/15/2010 03:13:50
VBASE006.VDF : 7.10.7.218 2294784 Bytes 6/2/2010 03:14:19
VBASE007.VDF : 7.10.7.219 2048 Bytes 6/2/2010 03:14:19
VBASE008.VDF : 7.10.7.220 2048 Bytes 6/2/2010 03:14:19
VBASE009.VDF : 7.10.7.221 2048 Bytes 6/2/2010 03:14:20
VBASE010.VDF : 7.10.7.222 2048 Bytes 6/2/2010 03:14:20
VBASE011.VDF : 7.10.7.223 2048 Bytes 6/2/2010 03:14:20
VBASE012.VDF : 7.10.7.224 2048 Bytes 6/2/2010 03:14:20
VBASE013.VDF : 7.10.8.37 270336 Bytes 6/10/2010 03:14:24
VBASE014.VDF : 7.10.8.69 138752 Bytes 6/14/2010 03:14:26
VBASE015.VDF : 7.10.8.102 130560 Bytes 6/16/2010 03:14:27
VBASE016.VDF : 7.10.8.135 152064 Bytes 6/21/2010 03:14:29
VBASE017.VDF : 7.10.8.163 432128 Bytes 6/23/2010 03:14:35
VBASE018.VDF : 7.10.8.194 133632 Bytes 6/27/2010 20:13:27
VBASE019.VDF : 7.10.8.220 134656 Bytes 6/29/2010 21:15:30
VBASE020.VDF : 7.10.8.252 171520 Bytes 7/4/2010 18:35:39
VBASE021.VDF : 7.10.8.253 2048 Bytes 7/4/2010 18:35:39
VBASE022.VDF : 7.10.8.254 2048 Bytes 7/4/2010 18:35:40
VBASE023.VDF : 7.10.8.255 2048 Bytes 7/4/2010 18:35:40
VBASE024.VDF : 7.10.9.0 2048 Bytes 7/4/2010 18:35:40
VBASE025.VDF : 7.10.9.1 2048 Bytes 7/4/2010 18:35:40
VBASE026.VDF : 7.10.9.2 2048 Bytes 7/4/2010 18:35:41
VBASE027.VDF : 7.10.9.3 2048 Bytes 7/4/2010 18:35:41
VBASE028.VDF : 7.10.9.4 2048 Bytes 7/4/2010 18:35:41
VBASE029.VDF : 7.10.9.5 2048 Bytes 7/4/2010 18:35:41
VBASE030.VDF : 7.10.9.6 2048 Bytes 7/4/2010 18:35:42
VBASE031.VDF : 7.10.9.16 131072 Bytes 7/6/2010 21:45:21
Engineversion : 8.2.4.10
AEVDF.DLL : 8.1.2.0 106868 Bytes 6/26/2010 03:15:16
AESCRIPT.DLL : 8.1.3.39 1335674 Bytes 7/6/2010 21:45:31
AESCN.DLL : 8.1.6.1 127347 Bytes 6/26/2010 03:15:10
AESBX.DLL : 8.1.3.1 254324 Bytes 6/26/2010 03:15:18
AERDL.DLL : 8.1.4.6 541043 Bytes 6/26/2010 03:15:09
AEPACK.DLL : 8.2.2.5 430453 Bytes 6/26/2010 03:15:06
AEOFFICE.DLL : 8.1.1.6 201081 Bytes 7/6/2010 21:45:27
AEHEUR.DLL : 8.1.1.38 2724214 Bytes 6/26/2010 03:15:01
AEHELP.DLL : 8.1.11.6 242038 Bytes 6/26/2010 03:14:47
AEGEN.DLL : 8.1.3.13 381300 Bytes 7/6/2010 21:45:25
AEEMU.DLL : 8.1.2.0 393588 Bytes 6/26/2010 03:14:43
AECORE.DLL : 8.1.15.3 192886 Bytes 6/26/2010 03:14:41
AEBB.DLL : 8.1.1.0 53618 Bytes 6/26/2010 03:14:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 12:47:59
AVPREF.DLL : 9.0.3.0 44289 Bytes 8/26/2009 19:14:02
AVREP.DLL : 8.0.0.7 159784 Bytes 6/26/2010 03:15:21
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 14:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 19:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 14:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 19:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 12:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 14:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 5/15/2009 19:39:58
RCTEXT.DLL : 9.0.73.0 86785 Bytes 10/13/2009 16:25:47

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, X:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +APPL,+PFS,+SPR,

Start of the scan: Tuesday, July 06, 2010 20:05

Starting search for hidden objects.
'21901' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'notepad.exe' - '1' Module(s) have been scanned
Scan process 'FlashUtil10h_ActiveX.exe' - '1' Module(s) have been scanned
Scan process 'SUPERAntiSpyware.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'SearchIndexer.exe' - '1' Module(s) have been scanned
Scan process 'KHALMNPR.exe' - '1' Module(s) have been scanned
Scan process 'WDDMStatus.exe' - '1' Module(s) have been scanned
Scan process 'SetPoint.exe' - '1' Module(s) have been scanned
Scan process 'cookie.exe' - '1' Module(s) have been scanned
Scan process 'realsched.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'igfxsrvc.exe' - '1' Module(s) have been scanned
Scan process 'igfxpers.exe' - '1' Module(s) have been scanned
Scan process 'hkcmd.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'dwm.exe' - '1' Module(s) have been scanned
Scan process 'YahooAUService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'WDSC.exe' - '1' Module(s) have been scanned
Scan process 'WDFME.exe' - '1' Module(s) have been scanned
Scan process 'WDDMService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'SbieSvc.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'lsm.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'wininit.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
45 processes with 45 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD2
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD3
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights
Master boot sector HD4
[INFO] No virus was found!
[INFO] Please restart the search with Administrator rights

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'X:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '29' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Program Files\The KMPlayer\uninstall.exe
[WARNING] Out of memory! The virus or unwanted program was not deleted!
Begin scan in 'X:\' <Backup&RestorePoints>


End of the scan: Tuesday, July 06, 2010 22:11
Used time: 2:06:16 Hour(s)

The scan has been done completely.

14650 Scanned directories
241517 Files were scanned
0 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
2 Files cannot be scanned
241515 Files not concerned
2201 Archives were scanned
3 Warnings
2 Notes
21901 Objects were scanned with rootkit scan
0 Hidden objects were found

#5 nosmiley

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Posted 06 July 2010 - 11:25 PM

Here's more
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4285

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/6/2010 8:01:00 PM
mbam-log-2010-07-06 (20-01-00).txt

Scan type: Full scan (C:\|X:\|)
Objects scanned: 194267
Time elapsed: 28 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 nosmiley

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Posted 06 July 2010 - 11:35 PM

To try to answer the questions;
1.No other browser.
2.Not too many add-ons; Did disable some excess Java stuff that I didn't put in there. Java did when I updated.
3.>tools>internet options>security>medium> Custom> medium-high. Tried to lower it to medium, and it keeps putting itself back in medium high, even if >reset>ok>apply.
4. Did not reset internet explorer in advanced, because of warning. Do only if unstable ! I guess I'm there now. You lose passwords, and everything else custom. Will try if absolutely necessary.
5 Super antispyware found 6 tracking cookies, deleted, and rebooted. Problem still there. That's why my much better single post dissappeared on me.
Thanks for your help

#7 cryptodan

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Posted 06 July 2010 - 11:55 PM

Here's more
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4285



Please update your malwarebytes definitions and rescan.

#8 nosmiley

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Posted 07 July 2010 - 04:17 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4287

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/7/2010 4:56:21 AM
mbam-log-2010-07-07 (04-56-21).txt

Scan type: Full scan (C:\|X:\|)
Objects scanned: 198664
Time elapsed: 24 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Good luck & thanks. Correct version. Earlier was a repeat. Sorry.

Edited by nosmiley, 07 July 2010 - 04:27 AM.


#9 nosmiley

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Posted 09 July 2010 - 02:08 PM

Here's more
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4285



Please update your malwarebytes definitions and rescan.




I updated two days ago as requested. It updated to 4287 which was posted.
Since I haven't heard back, I removed Avira with Revo, and am trying Avast presently. It hasn't found a thing.

#10 cryptodan

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Posted 09 July 2010 - 02:16 PM

Does it launch via Safe Mode with out any addons?

#11 nosmiley

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Posted 10 July 2010 - 02:50 PM

Hello:
No it doesn't open every time on Safe Mode.The computer starts; But the same "cannot open" message appears most times, but not all times, when trying to open Internet Explorer.

I found out about Microsoft Automatic Troubleshoot Services - MATS. I ran the IE Performance scan. It states that Data Execution Prevention is disabled, & wants to Enable it. I tried that, but it either doesn't enable it, or it does enable,but reverts back to show up disabled on the next scan. I also ran the MATS Add-on troubleshooter; it finds no problems.
I also down loaded and ran a new AT&T Self Support program. It goes through a few motions, and says I have a connection problem. The Motorola modem supplied by AT&T was replaced with a new one from Netgear, before I contacted Bleeping, regarding this problem. The troubleshoot with it, says everything is OK. The Motorola tested OK, as well.

A year or so ago, I contacted Bleeping regarding my wired network adapter needing resetting, repeatedly. I got some suggestions and tried them, but nothing was a 100% fix. Could this intermittent problem be heat related, as the component breaks down? This too was happening before this "Cannot open Windows" stuff came along.

I have found that on this model Gateway GT5438, the wired network adapter is built on, or appears part of the motherboard, according to local techs, that haven't tinkered with anything inside; just looked.

If I'm reading correctly, Gateway will supply a replacement free, if I do as they ask, even though the normal warranty has expired. Unless that network adapter is a plug in, I guess I get a new motherboard ? Seems a little too good.

I'm willing to keep trying program fixes or changes, but if it's best to stop, and start replacing "innards", I don't want to bother the forum anymore. Please advise, and do what you think is best. Thanks.




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