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Infected with trojan - cannot run any programs


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#1 oceanview

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Posted 05 July 2010 - 07:02 PM

Hello, I have:

HP Pavillion dv6000 laptop
Vista Home Premium
AMD turion 64X2 TL56 processor
2GB RAM

Many Problems:

1. Cannot run any programs. Get dialog box saying "Security Warning: Application cannot be executed. xxx.exe is infected. Do you want to activate your antivirus software?" ( yes or no buttons)

2. Dialogue box: : Attention! spyware alert. Vulnerabilities found. Your conmputer is infected by spyware - 34 serious threats have been found while scanning your files and registry. It is strongly recommended that you disiinfect your computer and activate realtime secure protection against future intrustions. Upgrade to full version of AV software to clean your computer and prevent new security and privacy attacks. You will be able to download daily updates and get online protection against internet attacks" - then it has two button choices: "activate your AV software" and "Stay uprotected".

3. Pop up lower right hand corner: "Antivrus software alert. Infiltration alert. Your computer is being attacked by an internet virus. It could be a password stealing attack, a trojan - dropper or similar. DETAILS: Attack from: 213.210.30.83, port 51706 ATTACKED PORT: 22078 Threat: BankerFox.A Do you want to block this attack? (yes/no buttons). the numbers change often on this dialogue box.

4. Computer is opening up IE and trying to access www.porno.com and www.adult.com

5.There is a new icon in the lower right tray - when I click it says "AV security suite" and seems to be scanning machine.. it also give pop up note: " Windows security alert. Windows reports that this computer is infected. AV software helps your computer against viruses and other security threats. Click here for the scan your computer. (note the english) Your system might be at risk now.."


I have AVG free edition installed, but did not seem to stop this malware..?

I tried to run (in normal mode) a scanning program from a USB disk and could not do this.

I appreciate any help.

Thanks.

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#2 boopme

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Posted 05 July 2010 - 07:16 PM

Hello and welcome. First I will move this from Vista to the Am I Infected forum.

Let's do this as these are all Fake spyware warnings.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 oceanview

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Posted 06 July 2010 - 10:44 AM

Hello, I am working through this. Can you tell me how to get to MBAM?

#4 oceanview

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Posted 06 July 2010 - 10:50 AM

I ran Rkill and SAS and SAS asked for a reboot which I did. Went to normal mode and still getting the fake pop ups.

#5 boopme

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Posted 06 July 2010 - 12:15 PM

MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's

Teatimer), they may interfere or alert you. Temporarily disable such programs or permit

them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from

    here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection

process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 oceanview

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Posted 06 July 2010 - 03:38 PM

Hello,

When I finished running Rkill and then SAS, SAS asked me to reboot, which I did in normal mode. Unfortunately I am getting the fake pop-ups again.

Should I have rebooted from SAS in safe mode with networking?

Should I start over by running Rkill in safe mode, then SAS with reboot in safe mode, then MBAM?

Thanks!

#7 boopme

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Posted 06 July 2010 - 03:44 PM

If needed rerun RKILL after any reboot,
OR Yes>>>>

Should I start over by running Rkill in safe mode, then SAS with reboot in safe mode, then MBAM?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 oceanview

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Posted 06 July 2010 - 08:50 PM

Hello,

I ran the three programs over again and rebooted in normal mode. So far no more fake warnings! Please let me know if there is anything further I need to do, and also, what type of software should I run for virus/malware protection. The guy at BestBuy said that AVG free edition is not good enough. (which is what I am running)
Thanks..



Here are the logs:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Kate on 07/06/2010 at 21:11:36.


Processes terminated by Rkill or while it was running:


\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Users\Kate\Desktop\rkill.scr


Rkill completed on 07/06/2010 at 21:11:40.

-------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/06/2010 at 08:38 PM

Application Version : 4.40.1002

Core Rules Database Version : 5134
Trace Rules Database Version: 2946

Scan type : Complete Scan
Total Scan Time : 02:17:52

Memory items scanned : 361
Memory threats detected : 0
Registry items scanned : 8925
Registry threats detected : 2
File items scanned : 185256
File threats detected : 0

Rogue.AntivirusSoft
HKU\S-1-5-21-464834257-2462202098-1453551711-1000\Software\avsoft

Malware.Trace
HKU\S-1-5-21-464834257-2462202098-1453551711-1000\SOFTWARE\AVSUITE

------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4286

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18928

7/6/2010 9:03:03 PM
mbam-log-2010-07-06 (21-03-03).txt

Scan type: Quick scan
Objects scanned: 132206
Time elapsed: 7 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\kqsfxibq (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Kate\AppData\Local\hetiqlcoh\siksusatssd.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Kate\AppData\Local\Temp\pdfupd.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#9 boopme

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Posted 06 July 2010 - 09:02 PM

To be sure ,let's do an online scan.
ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 oceanview

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Posted 07 July 2010 - 06:13 AM

Ran ESET. Did not remove the program or the quaranteened files. Here is the log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

#11 boopme

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Posted 07 July 2010 - 11:38 AM

Are you saying you still get the fak AV pop ups??

If so then run FakeAlert Stinger
See Running Stinger
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 oceanview

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Posted 07 July 2010 - 11:43 AM

No, I am not getting any more fake AV popups.

Should I still run the Fakealertstinger?

thanks for your help.

#13 boopme

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Posted 07 July 2010 - 12:04 PM

No, if alls good here then ... Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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