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Problem with battery Sony Vaio


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#1 lucaspgm

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Posted 05 July 2010 - 05:40 PM

Hello!
I have a Sony Vaio notebook model vgn-nw130j that came with Windows Vista Home Premium on it and decided to install Windows 7 Ultimate. Once formatted I went to Sony's U.S. site and downloaded all available drivers for this computer, but the computer continues with two unknown devices. Also, when I put the battery in it, a message appears saying that the battery is defective and the computer goes into hibernation. I have the option of making a recovery on the computer and return to the original Windows Vista that came with the computer, but I would be in Windows 7 for it to be much better. :thumbsup:

I will let down the hardware IDs of the two devices.

Unknown device.
ACPI \ SNY5001
* SNY5001

Device Base System
PCI \ VEN_1180 & DEV_0592 & REV_12 & SUBSYS_9056104D
PCI \ VEN_1180 & DEV_0592 & SUBSYS_9056104D
PCI \ VEN_1180 & DEV_0592 & CC_088000
PCI \ VEN_1180 & DEV_0592 & CC_0880

Please help me.
Thank you!

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#2 MrBruce1959

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Posted 05 July 2010 - 05:44 PM

Which version of Windows 7 did you install, the 32 bit or 64 bit version?
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#3 lucaspgm

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Posted 05 July 2010 - 05:46 PM

The original Windows Vista was 64 bits and the Windows 7 is also 64 bits.

#4 MrBruce1959

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Posted 05 July 2010 - 06:13 PM

Please check this link out and reply back and let me know if this helps any.

http://esupport.sony.com/US/perl/swu-list....amp;SelectOS=43
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#5 lucaspgm

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Posted 05 July 2010 - 06:28 PM

I have downloaded all available drivers from this site to configure Windows 7 64 bits but the problem continues with two unknown devices.

#6 MrBruce1959

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Posted 05 July 2010 - 06:48 PM

Please read this information regarding ACPI (Advanced Configuration and Power Interface )

http://www.kb.sony.com/selfservice/microsi...3&stateId=1 0 137580817

Edit: you may have to copy and paste the link above.

Edited by MrBruce1959, 05 July 2010 - 06:50 PM.

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#7 MrBruce1959

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Posted 05 July 2010 - 06:58 PM

If you can not access the link above please read this, this is the information from that page.

This information comes from Sony's web site.

How to remove and reinstall Advanced Configuration and Power Interface (ACPI) BIOS.

IMPORTANT: Do not restart the computer at any time during this procedure unless the computer has stopped responding. Restarting the computer may result in the removal of most of the hardware from the operating system, requiring extensive reinstallation of any hardware removed.

:( Click the Start button, point to Settings , and click Control Panel .
:trumpet: In the Control Panel window, double-click the System icon.
:flowers: In the System Properties window, click the Device Manager tab.
:huh: On the Device Manager tab, double-click System Devices .
:) Under System Devices , click to select Advanced Configuration and Power Interface (ACPI) BIOS .
:woot: Click the Remove button.
:cool: In the Confirm Device Removal dialog box, click the OK button.


WARNING: There is a risk of data loss. Pressing the Cancel button or restarting the system after this point may result in damage to critical operating system files. This may require a format and recovery of the hard drive. A format and recovery of the hard drive will result in a loss of all data.

:inlove: In the System board extension... dialog box, click the Test button.
:cool: In the System Settings Change dialog box, click the No button.
:thumbsup: On the taskbar , click the Start button, point to Settings , and click Control Panel .
11. In the Control Panel window, double-click the Add New Hardware icon.
12. In the Add New Hardware Wizard window, click the Next button.
13. Under Windows will now search for any new Plug and Play devices... , click the Next button.
14. Under Windows will now search for any new devices that are not Plug and Play compatible , click the Next button.
15. Under Windows has finished detecting hardware , click the Details button.

NOTE: In the Detected box, Advanced Configuration and Power Interface (ACPI) BIOS will appear, indicating the hardware is functioning properly.

16. Click the Finish button.
17. Restart the computer.
18. Try to recreate the issue.
NOTE: If the issue is resolved, an incorrect installation of ACPI may have been the cause of the issue.

Edited by MrBruce1959, 05 July 2010 - 06:59 PM.

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#8 lucaspgm

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Posted 05 July 2010 - 07:03 PM

I have downloaded the updates from windows and the problem with Unknown device has disappeared.
ACPI \ SNY5001
* SNY5001
But the other Device Base System still unknown.
I will try to put the battery and see if the problem continues.
Thanks for you help MrBruce1959.

#9 lucaspgm

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Posted 05 July 2010 - 07:34 PM

The Problem with the battery is solved!!
Thank you MrBruce1959
The only problem now is the Device Base System
PCI \ VEN_1180 & DEV_0592 & REV_12 & SUBSYS_9056104D
PCI \ VEN_1180 & DEV_0592 & SUBSYS_9056104D
PCI \ VEN_1180 & DEV_0592 & CC_088000
PCI \ VEN_1180 & DEV_0592 & CC_0880

#10 lucaspgm

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Posted 05 July 2010 - 07:50 PM

I discovered that this problem is with Ricoh R5C592 Memory Stick Bus Host Adapter, but I cant find the driver.
I have tried to download the version for Windows vista 64 bits from sony.com but does not work yet.

Edited by lucaspgm, 05 July 2010 - 08:02 PM.


#11 MrBruce1959

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Posted 05 July 2010 - 08:06 PM

I found your related post on this forum http://www.techsupportforum.com/hardware-s...-sony-vaio.html

Go back to this page and download the file under motherboard where it says chipset drivers at this link http://esupport.sony.com/US/perl/swu-list....amp;SelectOS=43
PCI \ VEN_1180 & DEV_0592 & REV_12 & SUBSYS_9056104D has to do with a Ricoh hardware device. Check out this web site http://www.ricoh-support.com/enduser/home/default.asp

Edited by MrBruce1959, 05 July 2010 - 08:07 PM.

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#12 lucaspgm

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Posted 05 July 2010 - 08:25 PM

I have downloaded and installed the Intel chipset driver but it does not work.
=/

#13 MrBruce1959

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Posted 05 July 2010 - 08:40 PM

Do you know what device you might have that is Ricoh related?

Try checking their web site to see if a device you have is on their web site.

Maybe a camera or web cam? Optical drive?

Edited by MrBruce1959, 05 July 2010 - 08:41 PM.

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#14 lucaspgm

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Posted 05 July 2010 - 09:04 PM

Camera and Optical driver working very well.
I thought it could be the memory stick reader but its not in that list.

#15 MrBruce1959

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Posted 05 July 2010 - 10:33 PM

So basically all your hardware and devices are working like they should then?

Have you tested their functionalities?

Did you make sure all external devices also function like they should?
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