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"Setup has detected that another program requires the computer to reboot..."


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#1 ippudo

ippudo

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Posted 05 July 2010 - 09:52 AM

UPDATE: Problem sorted! THANKS!

Hi guys,

I'm really glad I found this forum and hope you can help.

I was infected with AV Security Suite, ran all the recommended programs such as GMER, TDDS Killer, rkill and malwarebytes and my PC seems to be clean now. When I ran Combofix, I didn't manage to disable Avast!, so I decided to uninstall it. On re-installing the program, I repeatedly encountered the following prompt:

Setup has detected that another program setup requires the computer to reboot. You must reboot the computer before installing avast!. Once the system reboots, you need to restart setup. If you decide to continue, application may not work correctly. Do you want to continue?

Yes No


Of course I said no each time, and I'm now wondering what that "other program setup" could be. I disabled the Windows firewall, finished the Windows Update Manager, all to no avail. An Adobe Acrobat Reader Update icon that appears on my taskbar during startup seems kinda genuine (when I move the cursor over it or right click it actually says the name and I can close it, so I doubt that's the problem but I'm not sure. Any idea what that other program setup that requires the computer to reboot could be?

On the web I found the following help for this problem ("Modifying the Windows Registry"), but I don't want to mess with the registry unless absolutely necessary, even though I have done a back-up with ERUNT:

Method 1: Modify the Windows Registry
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager

3. In the right pane, right-click PendingFileRenameOperations, and then click Delete.


Would you recommend this action?

Many thanks in advance,
Michael

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

UPDATE: Problem sorted! THANKS!

Edited by ippudo, 05 July 2010 - 06:44 PM.


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