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remove AV Security


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9 replies to this topic

#1 techjunky

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Posted 05 July 2010 - 09:15 AM

I was following the directions on the bleeping computer website to remove AV Security, when it said to start in safe mode, that didn't work , so i tried to force it to startup into safe mode, and now all it does is start up to a windows screen that is vary dim.

this is a dell Inspiron 6000 laptop.

does anyone know how to fix this or do I need to Format, restore the OS

Thanks, TECHJUNKY

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#2 Elise

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Posted 05 July 2010 - 01:26 PM

Hello techjunky, first of all, please let me know if you have an XP CD at hand.

regards, Elise


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#3 techjunky

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Posted 05 July 2010 - 02:15 PM

Any XP CD or the one that came with the computer.

#4 Elise

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Posted 06 July 2010 - 01:50 AM

Doesn't matter very much at this point (assuming you have windows XP installed).
  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open
Type the following line:

bootcfg /rebuild

When you receive a message that is similar to the following message, press Y:
QUOTE
Total Identified Windows Installs: 1

[1] C:\Windows
Add installation to boot list? (Yes/No/All)



You receive a message that is similar to the following message:
QUOTE
Enter Load Identifier

This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER. This is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.


You receive a message that is similar to the following:
QUOTE
Enter OS Load options

When you receive this message, type /fastdetect, and then press ENTER.


When done, type EXIT and press enter to reboot. Reboot normally and see if normal mode loads now.

regards, Elise


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#5 Elise

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Posted 21 July 2010 - 06:25 AM

Hi, are you still there?

regards, Elise


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#6 techjunky

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Posted 24 July 2010 - 07:03 AM

Sorry About the delay in getting back to you, but I had a problum with the computer I was useing to access the internet.



#7 Elise

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Posted 24 July 2010 - 03:06 PM

No problem. smile.gif

Please let me know if you were able to follow my last instructions.

regards, Elise


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#8 techjunky

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Posted 26 July 2010 - 09:22 PM

Yes but I made a misteak, I repaired the windows installation instead of following your instructions. and now it's ok

Thank You for your help


#9 Elise

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Posted 27 July 2010 - 01:00 AM

That should also fix the problem indeed smile.gif

Please make sure you install all latest windows service packs and updates!

Please let me know if you need any more help or if this topic can be closed.

regards, Elise


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#10 Elise

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Posted 16 August 2010 - 07:00 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


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