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Mcafee help please


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#1 deanrdj

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Posted 05 July 2010 - 08:01 AM

hi not sure if this is the right section but i hope you can help anyway, i've been running a music program on my pc for a few years now and since the last mcafee update (which nearly broke my computer) it keeps removing a file from it flagging it up as a trojan, i know for a fact that its a safe file but cant seem to find anywhere on mcafee to dtop it from removing it????
any help would be great
thanks

Dean

Edited by Orange Blossom, 05 July 2010 - 01:29 PM.
Move to AV forum. ~ OB


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#2 Animal

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Posted 05 July 2010 - 02:06 PM

RE: Is There A Way to Whitelist Files?
hi eliang,

unfortunately with the home versions for mcafee there is no way to whitelist a file...

Quote from: http://community.mcafee.com/message/92630

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#3 deanrdj

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Posted 05 July 2010 - 02:34 PM

hmm, time to change security then i think...

cheers mate

#4 RedDawn

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Posted 05 July 2010 - 03:37 PM

deanrdj

You need to upload the file to McAfee from Quarantine. Then if they deem the file safe, they may email you an extra Dat file to cover the FP while you wait for them to fix it in the next signature update. Or if the file was originally flagged by McAfee's Artemis technology, it could be sorted even quicker.

Alternatively, you could restore the file from quarantine, register with Avert Labs, and upload the file there for analysis.

#5 quietman7

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Posted 07 July 2010 - 01:42 PM

If it is a false positive, then you should also contact and advise the vendor that their program is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection. Most anti-virus vendors have instructions for file submissions posted on their web sites as RedDawn advised. Once a file is received, a technician can examine it in more detail and provide a report letting you know the results.
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