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Malwarebytes Error


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#1 samuel3

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Posted 04 July 2010 - 12:22 PM

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How do i fix this? I get this when i open MBRAM.

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 04 July 2010 - 02:40 PM

Hello, I think with this error the best choice is to please send an email to support@malwarebytes.org

It's seems an error they want to see and they will take care of this. Thanks for posting.

You can post back the fix to help others here.
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#3 samuel3

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Posted 05 July 2010 - 02:09 PM

Section H

If you're having issues with Malwarebytes' Anti-Malware freezing when scanning or when enabling the Protection Module or Updates being blocked then please try the procedures below

Basic procedures to correct freezing or disappearing program issues with AVG Anti-Virus
Please try this even if you did this with previous versions of MBAM as the new version has new signatures that your Anti-Virus needs to reset to allow again


***Note: These exclusions should be applied to any antivirus application you have and your firewall as well***

Step 1: Show Hidden Files and Folders:

Show Hidden Files and Folders in Windows XP:

* Click Start and select My Computer
* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
* Select Folder Options
* Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
* Next, uncheck the box next to Hide protected operating system files (Recommended)
* Then, uncheck the box next to Hide extensions for known file types
* Click Apply then click OK



Show Hidden Files and Folders in Windows Vista and Windows 7:

* Click on the Start button and select Computer
* Press the Alt key on your keyboard and click on Tools
* Select Folder Options
* Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
* Next, uncheck the box next to Hide protected operating system files (Recommended)
* Then, uncheck the box next to Hide extensions for known file types
* Click Apply then click OK




Step 2: Exclude Files and Folders:

To exclude Malwarebytes' from AVG (8.5):
Note: If not AVG, whatever your resident antivirus software is

* Open AVG and click on Tools and select Advanced Settings
* Click on Resident Shield
* Click on Exceptions then click Add Path
* Exclude the following directories:

* C:\Program Files\Malwarebytes' Anti-Malware
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware

* C:\Documents and Settings\All Users\Application Data\Malwarebytes
Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes

Click on Add List then copy and paste the text inside the CODE box exactly as written into the AVG window. Select the entries appropriate to your version of Windows:

For Windows XP:
CODE
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys


For Windows Vista and Windows 7:
CODE
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys


For 64 bit versions of Windows Vista and Windows 7:
CODE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\SysWoW64\drivers\mbamswissarmy.sys


Click on OK



To exclude Malwarebytes' from AVG (9):

* Open AVG and click on Tools and select Advanced Settings
* Click on Resident Shield
* Click on Directory Excludes
* Exclude the following directories:

* C:\Program Files\Malwarebytes' Anti-Malware
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware

* C:\Documents and Settings\All Users\Application Data\Malwarebytes
Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes


* Click on Excluded Files
* Exclude the following files:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys
Note: For 64 bit systems it would be C:\Windows\SysWoW64\drivers\mbamswissarmy.sys


Click on OK



Step 3: Reset Hidden Files and Folders:

Reset Hidden Files and Folders in Windows XP:

* Click on Start
* Click Start and select My Computer
* Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
* Select Folder Options
* Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
* Next, check the box next to Hide protected operating system files (Recommended)
* Then, check the box next to Hide extensions for known filetypes
* Click Apply then click OK



Reset Hidden Files and Folders in Windows Vista and Windows 7:

* Click on the Start button and select Computer
* Press the Alt key on your keyboard and click on Tools
* Select Folder Options
* Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
* Next, check the box next to Hide protected operating system files (Recommended)
* Then, check the box next to Hide extensions for known file types
* Click Apply then click OK



Special thanks to Exile360 and catscomputer for writing up and testing these setttings



Did not work for me. So BC members will have to help.

Edited by samuel3, 05 July 2010 - 02:09 PM.


#4 Animal

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Posted 05 July 2010 - 02:29 PM

Or you could post in MBAM's Support forums: General Malwarebytes' Anti-Malware Forum, Please post any problems or comments related to Malwarebytes' Anti-Malware in this forum.

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#5 samuel3

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Posted 05 July 2010 - 07:37 PM

I can not even post in there forum

Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.
The error returned was:

Sorry, you do not have permission to start a topic in this forum

#6 boopme

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Posted 05 July 2010 - 08:04 PM

Sorry if this sounds silly but did you register, at MBAM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 samuel3

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Posted 06 July 2010 - 05:04 AM

Yes.

#8 samuel3

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Posted 06 July 2010 - 05:15 AM

Well do you lot use MBRAM? Have you had this error if so how did you fix it?

#9 boopme

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Posted 06 July 2010 - 12:11 PM

Yes I use it .. i do not recognize the error . That is why I wanted you to ask them.
I will ask if someone has another idea.

We can also run these and see if it finds something and then check if MBAM will run after that.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 06 July 2010 - 12:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Animal

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Posted 06 July 2010 - 12:44 PM

Sorry if this sounds silly but did you register, at MBAM.



Yes.

You have not validated your MBAM forums account is why you cannot post. Just like you did here, you need to click the link in the email sent to the address you used to register to validate. Once that is complete you can then use the forums to post.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


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#11 samuel3

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Posted 06 July 2010 - 03:52 PM

Sorry if this sounds silly but did you register, at MBAM.



Yes.

You have not validated your MBAM forums account is why you cannot post. Just like you did here, you need to click the link in the email sent to the address you used to register to validate. Once that is complete you can then use the forums to post.



Nope, i am validated. And still i cant post in the support forum.

#12 samuel3

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Posted 06 July 2010 - 04:00 PM

OK, i can now post.




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