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Cannot Open User Accounts


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#1 pkrickit

pkrickit

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Posted 04 July 2010 - 12:10 PM

Hi All!

I am trying to add another profile to my computer. However, when I go to Control Panel > User Accounts, nothing happens. I also tried in Safe Mode under Administrator > Control Panel > User Accounts and Pipes (the profile everyone in my house can access) > Control Panel > User Accounts. In all instances, I see the hourglass icon appear for about a second, and then nothing happens or appears after.

I also tried Run > control userpasswords2 both in and out of safe mode under both profiles. The reason I want to add another profile is because my computer became infected with Sysinternals, and I just removed the files via these instructions (http://www.411-spyware.com/remove-sysinternals-antivirus#deletefiles). I was able to remove all registry keys and Sysinternal Files, but I wanted to create a new profile and delete Pipes because earlier this month AV Security Suite got me too. I do have Spyware and Malwarebyte, but only the free versions and for some reason neither were able to remove Sysinternals or AV.

I'm just wondering if perhaps I still have some spyware that is affecting my user accounts. Any help would be greatly appreciated.

Thanks!
- Piper

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 04 July 2010 - 01:25 PM.


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