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CCleaner Suddenly Dissappear and Antivirus Can't be Activated


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#1 yukito12

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Posted 04 July 2010 - 07:49 AM

When I want to run CCleaner for cleaning up caches in my browsers, it runs for a moment and suddenly dissappear. When I restart my computer, my antivirus isn't active. I use Avira as my antivirus. Here's my HijackThis log. I'm afraid if I fix it by myself, my computer getting worse 'coz I don't know much about computer.

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#2 schrauber

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Posted 07 July 2010 - 12:04 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 yukito12

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Posted 09 July 2010 - 07:28 AM

Thanks for the reply. I could understand why it takes time to respond.

I already follow the steps in your reply but I face some problems. The scan with DDS is work and I attach the log. The problems are I still can't activate my A/V after the scan with DDS and when I scan with GMER, there's a windows open with notification that gmer.exe has encountered problems and need to be closed.

That's all I can report this time.

Attached Files



#4 schrauber

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Posted 10 July 2010 - 08:06 AM

Hello, yukito12
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 4-5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please don't attach the logfiles, just post it here in the thread.



Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#5 yukito12

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Posted 10 July 2010 - 10:09 AM

Here's the log after scanning with ComboFix

QUOTE
ComboFix 10-07-09.02 - user 10/07/2010 21:48:37.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.502.215 [GMT 7:00]
Running from: C:\Documents and Settings\user\Desktop\schrauber.exe
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data\hpeA8.dll
C:\Documents and Settings\user\Application Data\facemoods.com
C:\Program Files\facemoods.com
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoods.crx
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoods.dll
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoods.png
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoodsApp.dll
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoodsEng.dll
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoodssafe.dll
C:\Program Files\facemoods.com\facemoods\1.3.61.3\facemoodsTlbr.dll
C:\Program Files\facemoods.com\facemoods\1.3.61.3\uninstall.exe
C:\WINDOWS\daemon.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_AIC32P
-------\Legacy_MYWEBSEARCHSERVICE
-------\Service_aic32p


((((((((((((((((((((((((( Files Created from 2010-06-10 to 2010-07-10 )))))))))))))))))))))))))))))))
.


#6 schrauber

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Posted 11 July 2010 - 06:17 AM

Hi,

The logfile is incomplete, can you please post it again?
regards,
schrauber

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#7 yukito12

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Posted 11 July 2010 - 07:41 AM

I'm sure that's the log that has been produced and I copied all. Do I need to scan use ComboFix again?

#8 yukito12

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Posted 11 July 2010 - 09:36 PM

I've scanned my computer with local A/V and the result is there are 1030 files infected by Sality. I hope this information is useful.

#9 schrauber

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Posted 14 July 2010 - 12:35 PM

Sality? sad.gif


Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the browse button and navigate to the files listed below in bold, then click Submit. You will only be able to have one file scanned at a time.

c:\windows\explorer.exe
c:\windows\system32\svchost.exe

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/
regards,
schrauber

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#10 yukito12

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Posted 14 July 2010 - 08:08 PM

All files I've made unhide but the problem is I cannot access either Jotti or VirusTotal. I've tried to access other online virus scan like Kaspersky or Bitdefender but it didn't work too.

#11 schrauber

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Posted 16 July 2010 - 01:43 PM

Can you zip the files and upload it?

Please visit this site and follow the instructions for uploading the file.
regards,
schrauber

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#12 yukito12

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Posted 16 July 2010 - 09:37 PM

Sure. I've upload that files.

#13 schrauber

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Posted 18 July 2010 - 12:28 PM

Looks clean.


Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
      Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

regards,
schrauber

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#14 yukito12

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Posted 18 July 2010 - 06:47 PM

It looks like I face another problem. There's a notification that "Server can't be found" when I tried to access Kaspersky Webscanner. Any other way? sad.gif

#15 schrauber

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Posted 20 July 2010 - 11:45 AM

Hi,

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt


But please do not remove the threats found!
regards,
schrauber

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