Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

redirect virus


  • This topic is locked This topic is locked
6 replies to this topic

#1 tastacy

tastacy

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:09 AM

Posted 03 July 2010 - 10:22 PM

Please help, My husband thinks I should just donate the computer and buy a new one but I'm determined to fix it, with your help of coarse. I've tried all kinds of suggestions but nothing seems to work.

By the way if I somehow manage to fix it I'll go from zero to hero.

Here is my hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:47:26 PM, on 7/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spyware

Doctor\BDT\BDTUpdateService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Intuit\Update

Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common

Files\Motive\McciCMService.exe
C:\Program Files\Common

Files\Motive\McciServiceHost.exe
C:\Program Files\Common Files\Microsoft

Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program

Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Creative\Sound Blaster

X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\Volume

Panel\VolPanel.exe
C:\Program Files\Creative\Shared Files\Module

Loader\DLLML.exe
C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft

Office\Office12\GrooveMonitor.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MozyHome\mozystat.exe
C:\Program Files\Microsoft

Office\Office12\ONENOTEM.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\Pmxmiced.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend

Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet

Explorer\Main,Start Page =

http://www.yahoo.com/?fr=fp-yie8
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet

Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet

Explorer\Search,Default_Page_URL =

www.google.com/ig/dell?hl=en&client=dell-usuk-rel&cha

nnel=us&ibd=1070225
R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Window Title = Windows Internet

Explorer provided by Yahoo!
O2 - BHO: &Yahoo! Toolbar Helper -

{02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program

Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHelperStub -

{18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program

Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter -

{27B4851A-3207-45A2-B947-BE8AFE6163AB} -

c:\PROGRA~1\mcafee\msk\mskapbho.dll (file missing)
O2 - BHO: Browser Defender BHO -

{2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program

Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Search Helper -

{6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program

Files\Microsoft\Search Enhancement Pack\Search

Helper\SEPsearchhelperie.dll (file missing)
O2 - BHO: Groove GFS Browser Helper -

{72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program

Files\Microsoft

Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy -

{7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program

Files\McAfee\VirusScan\scriptsn.dll (file missing)
O2 - BHO: McAfee SiteAdvisor BHO -

{B164E929-A1B6-4A06-B104-2CD0E90A88FF} -

c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector -

{CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program

Files\BAE\BAE.dll
O2 - BHO: MSN Toolbar Helper -

{d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program

Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll (file

missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper -

{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -

{E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class -

{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program

Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance

.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar -

{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} -

c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Yahoo! Toolbar -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: MSN Toolbar -

{1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program

Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll (file

missing)
O3 - Toolbar: (no name) -

{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: PC Tools Browser Guard -

{472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program

Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [ehTray]

C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe

NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program

Files\Creative\Sound Blaster

X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [VolPanel] "C:\Program

Files\Creative\Sound Blaster X-Fi\Volume

Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program

Files\Creative\Shared Files\Module Loader\DLLML.exe"

-1 AudioDrvEmulator "C:\Program Files\Creative\Shared

Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ISUSPM Startup]

C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe

-startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program

Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program

Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [HPHUPD08] C:\Program

Files\HP\Digital

Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd

08.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program

Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program

Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager]

"C:\Program Files\Microsoft\Search Enhancement

Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware

Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher]

"C:\Program Files\Adobe\Reader

9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program

Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program

Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe]

C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater]

C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE

-Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0;

Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET

CLR 1.1.4322; Media Center PC 4.0; InfoPath.2; .NET

CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR

3.5.30729)"

-"http://www.candystand.com/play/straight-pool-mp"
O4 - S-1-5-18 Startup: OneNote 2007 Screen Clipper

and Launcher.lnk = C:\Program Files\Microsoft

Office\Office12\ONENOTEM.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: OneNote 2007 Screen Clipper

and Launcher.lnk = C:\Program Files\Microsoft

Office\Office12\ONENOTEM.EXE (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and

Launcher.lnk = C:\Program Files\Microsoft

Office\Office12\ONENOTEM.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: POWERR~1.EXE
O4 - Global Startup: MozyHome Status.lnk = C:\Program

Files\MozyHome\mozystat.exe
O9 - Extra button: (no name) -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Send to OneNote -

{2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote -

{2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider

'c:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700}

(Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C}

(ContactExtractor Class) -

http://www.facebook.com/controls/contactx.dll
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968}

(Facebook Photo Uploader 5 Control) -

http://upload.facebook.com/controls/2009.07.28_v5.5.8

.1/FacebookPhotoUploader55.cab
O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB}

(EPUImageControl Class) -

http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced

_Picture_Control_v1-0-27-0.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}

(Shockwave Flash Object) -

http://fpdownload2.macromedia.com/get/shockwave/cabs/

flash/swflash.cab
O17 -

HKLM\System\CCS\Services\Tcpip\..\{49394345-A53A-4A15

-B989-0B5B13B89E9C}: NameServer =

68.94.156.1,68.94.157.1
O18 - Protocol: dssrequest -

{5513F07E-936B-4E52-9B00-067394E91CC5} -

c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: grooveLocalGWS -

{88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program

Files\Microsoft

Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore -

{5513F07E-936B-4E52-9B00-067394E91CC5} -

c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Apple Mobile Device - Unknown owner -

C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe (file

missing)
O23 - Service: Bonjour Service - Unknown owner -

C:\Program Files\Bonjour\mDNSResponder.exe (file

missing)
O23 - Service: Browser Defender Update Service -

Threat Expert Ltd. - C:\Program Files\Spyware

Doctor\BDT\BDTUpdateService.exe
O23 - Service: Creative Service for CDROM Access -

Creative Technology Ltd -

C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Google Update Service

(gupdate1c9ec2f53473184) (gupdate1c9ec2f53473184) -

Google Inc. - C:\Program

Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT)

- Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service

(IntuitUpdateService) - Intuit Inc. - C:\Program

Files\Common Files\Intuit\Update

Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter

(JavaQuickStarterService) - Sun Microsystems, Inc. -

C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee,

Inc. - C:\Program

Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McciCMService - Motive Communications,

Inc. - C:\Program Files\Common

Files\Motive\McciCMService.exe
O23 - Service: McciServiceHost - Alcatel-Lucent -

C:\Program Files\Common

Files\Motive\McciServiceHost.exe
O23 - Service: McAfee Services (mcmscsvc) - Unknown

owner - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe (file

missing)
O23 - Service: McAfee Network Agent (McNASvc) -

Unknown owner -

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe (file

missing)
O23 - Service: McAfee Scanner (McODS) - Unknown owner

- C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe (file

missing)
O23 - Service: McAfee Proxy Service (McProxy) -

Unknown owner -

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe (file

missing)
O23 - Service: McAfee Real-time Scanner (McShield) -

Unknown owner -

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file

missing)
O23 - Service: McAfee SystemGuards (McSysmon) -

Unknown owner -

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file

missing)
O23 - Service: McAfee Personal Firewall Service

(MpfService) - Unknown owner - C:\Program

Files\McAfee\MPF\MPFSrv.exe (file missing)
O23 - Service: McAfee Anti-Spam Service

(MSK80Service) - Unknown owner - C:\Program

Files\McAfee\MSK\MskSrver.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc)

- NVIDIA Corporation -

C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner -

C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PC Tools Auxiliary Service

(sdAuxService) - PC Tools - C:\Program Files\Spyware

Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service

(sdCoreService) - PC Tools - C:\Program Files\Spyware

Doctor\pctsSvc.exe
O23 - Service: SeaPort - Unknown owner - C:\Program

Files\Microsoft\Search Enhancement

Pack\SeaPort\SeaPort.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) -

Yahoo! Inc. - C:\Program

Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 14862 bytes

Edited by Orange Blossom, 04 July 2010 - 12:42 PM.
Move to log forum. ~ OB


BC AdBot (Login to Remove)

 


#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:06:09 AM

Posted 07 July 2010 - 12:03 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:06:09 AM

Posted 10 July 2010 - 06:41 AM

Still with me?
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 tastacy

tastacy
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:09 AM

Posted 11 July 2010 - 10:33 AM

According to Geeks to Go I had a Rootkit.win32TDSS.u, Win32/Alureon.F,Backdoor. Tidserv.inf. I followed their directions and was able to get it off my computer. I was excited to get it removed and everything was working fine except for iTunes. So I went back to the help form and it seems they want me to buy a program called error teck. Are you able to help me with the errors? I think they may have occurred when I used their programs to remove the virus. When I try running iTunes I keep getting errors about outdated java or quick time. When I try to reinstall quick time I get the error "A newer version of Quick Time is already installed. This installation cannot proceed while the newer version of Quicktime is installed". I have the new version of Java and the older I removed.

Looking forward to your response.
Terri
busy.gif

Edited by tastacy, 11 July 2010 - 10:35 AM.


#5 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:06:09 AM

Posted 14 July 2010 - 11:36 AM

Hello, tastacy
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 4-5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.


Please explain any problems you still have smile.gif


  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemdrive%\*.sys /90 /md5
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#6 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:06:09 AM

Posted 17 July 2010 - 01:59 AM

Still with me?
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:06:09 AM

Posted 19 July 2010 - 11:10 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users