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Windows Explorer keeps crashing. IE crashing


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#1 brianch

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Posted 03 July 2010 - 07:44 PM

For the past couple weeks Windows Explorer has been closing frequently while I am online. (normally when on my laptop it is for online use). IE 8 also crashes and I've even had a couple issues with other programs, like Picasa. I have Norton Securite suite, Spybot S&D, Malware Bytes' Anti-Malware and Reg Cleaner and use all regularly. Please help me.

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#2 Broni

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Posted 03 July 2010 - 08:46 PM

Registry cleaners are not recommended. Here is why: http://miekiemoes.blogspot.com/2008/02/reg...weaking_13.html
Using registry cleaner may be actually cause of your problems.

Windows Explorer has been closing frequently while I am online

Do you mean Windows Explorer, or Internet Explorer?

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#3 brianch

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Posted 03 July 2010 - 08:49 PM

both close. but Windows explorer crashes more often. The Reg Cleaner (CCleaner) I thought was recommended, but that makes since. I do just click fix all recommended. OK, that's gone

Edited by brianch, 03 July 2010 - 09:02 PM.


#4 Broni

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Posted 03 July 2010 - 09:10 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

===================================================================

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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#5 brianch

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Posted 03 July 2010 - 10:53 PM

I have tried a few time, but VEW is giving me a "Run-time error 75: Path/file access error"

when I first installed it, my Norton sonar detected it as an intrustion. I shut off Norton and tried again, but it still won't wotk.

#6 Broni

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Posted 04 July 2010 - 10:15 AM

Proceed with "sfc" then.

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#7 brianch

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Posted 04 July 2010 - 10:33 AM

I did the sfc. The command prompt box opened, then closed quickly. That was it.

Vew, however, is working for me today. Here is the text:

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 04/07/2010 10:26:17 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 04/07/2010 3:24:24 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 04/07/2010 3:57:03 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 04/07/2010 12:09:34 AM
Type: Error Category: 3
Event: 3013 Source: Microsoft-Windows-Search
The entry <C:\USERS\OWNER\APPDATA\ROAMING\LIMEWIRE\PROMOTION\PROMODB.PROPERTIES> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


Log: 'Application' Date/Time: 03/07/2010 8:45:49 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application iexplore.exe, version 8.0.6001.18928, time stamp 0x4bdfa327, faulting module QuickTime.qts_unloaded, version 0.0.0.0, time stamp 0x4ba1b0eb, exception code 0xc0000005, fault offset 0x5ca7bb69, process id 0x151c, application start time 0x01cb1ad1978104ec.

Log: 'Application' Date/Time: 03/07/2010 6:42:12 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application iexplore.exe, version 8.0.6001.18928, time stamp 0x4bdfa327, faulting module wmploc.dll_unloaded, version 0.0.0.0, time stamp 0x4aa9144e, exception code 0xc0000005, fault offset 0x62f1bb69, process id 0xb38, application start time 0x01cb1acaca76627c.

Log: 'Application' Date/Time: 03/07/2010 6:17:32 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application WLXQuickTimeControlHost.exe, version 14.0.8117.416, time stamp 0x4bc95684, faulting module QuickTime.qts_unloaded, version 0.0.0.0, time stamp 0x4ba1b0eb, exception code 0xc0000005, fault offset 0x5c6fbb69, process id 0xa80, application start time 0x01cb1adbfd36e07c.

Log: 'Application' Date/Time: 03/07/2010 6:17:25 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application WLXQuickTimeControlHost.exe, version 14.0.8117.416, time stamp 0x4bc95684, faulting module QuickTime.qts_unloaded, version 0.0.0.0, time stamp 0x4ba1b0eb, exception code 0xc0000005, fault offset 0x5c6fbb69, process id 0x198c, application start time 0x01cb1adbf9051dac.

Log: 'Application' Date/Time: 03/07/2010 6:12:46 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application WLXQuickTimeControlHost.exe, version 14.0.8117.416, time stamp 0x4bc95684, faulting module QuickTime.qts_unloaded, version 0.0.0.0, time stamp 0x4ba1b0eb, exception code 0xc0000005, fault offset 0x5e1ebb69, process id 0x18c4, application start time 0x01cb1adb51e80c8c.

Log: 'Application' Date/Time: 03/07/2010 6:12:12 PM
Type: Error Category: 0
Event: 33 Source: SideBySide
Activation context generation failed for "C:\Program Files\QuickTime\QuickTimePlayer.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.

Log: 'Application' Date/Time: 03/07/2010 4:09:40 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 02/07/2010 6:56:29 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application iexplore.exe, version 8.0.6001.18928, time stamp 0x4bdfa327, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x6213bb69, process id 0x1708, application start time 0x01cb1a16f0fdfd22.

Log: 'Application' Date/Time: 02/07/2010 6:01:51 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 02/07/2010 5:10:06 PM
Type: Error Category: 0
Event: 8194 Source: VSS
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {58a5a350-9ff7-4d96-b30e-68b22170afc6}

Log: 'Application' Date/Time: 02/07/2010 2:09:23 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 02/07/2010 3:30:58 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 01/07/2010 10:04:30 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 01/07/2010 8:55:20 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 30/06/2010 10:57:58 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 30/06/2010 1:27:13 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Log: 'Application' Date/Time: 29/06/2010 8:03:27 PM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 11/06/2010 8:01:43 PM
Type: Critical Category: 0
Event: 41 Source: Microsoft-Windows-Kernel-Power
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

Log: 'System' Date/Time: 06/06/2010 7:31:50 PM
Type: Critical Category: 0
Event: 41 Source: Microsoft-Windows-Kernel-Power
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

Log: 'System' Date/Time: 04/06/2010 12:22:55 PM
Type: Critical Category: 0
Event: 41 Source: Microsoft-Windows-Kernel-Power
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

Log: 'System' Date/Time: 24/05/2010 9:05:13 PM
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-DriverFrameworks-UserMode
The device E:\ (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

Log: 'System' Date/Time: 24/05/2010 9:05:13 PM
Type: Critical Category: 64
Event: 10110 Source: Microsoft-Windows-DriverFrameworks-UserMode
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

Log: 'System' Date/Time: 14/05/2010 7:43:54 PM
Type: Critical Category: 0
Event: 41 Source: Microsoft-Windows-Kernel-Power
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 04/07/2010 3:24:25 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 04/07/2010 3:57:04 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 03/07/2010 4:09:41 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 02/07/2010 6:01:51 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 02/07/2010 2:09:24 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 02/07/2010 3:30:58 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 01/07/2010 10:04:31 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 01/07/2010 8:55:20 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 01/07/2010 6:52:26 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {C2BFE331-6739-4270-86C9-493D9A04CD38} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 30/06/2010 10:57:59 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 30/06/2010 1:27:13 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 29/06/2010 8:03:27 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 29/06/2010 4:18:36 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 29/06/2010 2:01:18 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 28/06/2010 3:19:14 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 27/06/2010 10:16:11 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 27/06/2010 6:38:21 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 27/06/2010 6:34:44 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {C2BFE331-6739-4270-86C9-493D9A04CD38} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 27/06/2010 2:38:06 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 27/06/2010 2:22:11 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The MCSTRM service failed to start due to the following error: The system cannot find the file specified.



******Thanks for you help, Broni. I'm off to work, but I'll take the next step when I'm off tonight.

Edited by brianch, 04 July 2010 - 10:38 AM.


#8 Broni

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Posted 04 July 2010 - 12:52 PM

I'd like to see "sfc" report.
Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Open it in a Notepad. If for some reason, it refuses to open, copy the file to some other location, like your desktop, and open it from there.
Delete all entries, except for those with today's date (assuming, you ran "sfc" today), save the file as CBS1.log and attach it to your next reply.

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#9 brianch

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Posted 04 July 2010 - 03:55 PM

attached it the CBS1.log file with today's entries.

Attached Files

  • Attached File  CBS1.log   407.39KB   16 downloads


#10 Broni

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Posted 04 July 2010 - 04:01 PM

I don't see much there. System files seems to be fine.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#11 brianch

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Posted 04 July 2010 - 04:07 PM

OK, here is the new topic:

http://www.bleepingcomputer.com/forums/ind...w_post&f=22

#12 Broni

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Posted 04 July 2010 - 04:11 PM

Thank you :huh:

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#13 Orange Blossom

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Posted 04 July 2010 - 08:34 PM

Hello,

Now for the hard and difficult part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :huh:
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