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Blue screen of death persists after reformatting


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6 replies to this topic

#1 Glunn11

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Posted 03 July 2010 - 06:49 PM

Hello BC,

My friend is having quite a problem with her Windows Vista computer. After reformatting, the problem persists. The computer was working fine at first, but then she booted into normal mode. The screen was discolored and eventually the computer froze. After forcing a restart, a BSOD greets her some of the time. Other times, the computer boots normally without any discoloration at all.

Safe mode always works, but she cannot seem to get the Internet in safe mode.

I'm going to have her download memtest and run it for a while to see if the RAM is the culprit. Any suggestions in the meantime? Thank you!

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#2 Broni

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Posted 03 July 2010 - 08:54 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Glunn11

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Posted 03 July 2010 - 09:37 PM

Thank you, Broni, for your prompt reply! Judging from the below file, it's a video card issue. I'm having her update her drivers at the moment:
----------------------------------------------------
==================================================
Dump File : Mini070310-04.dmp
Crash Time : 7/3/2010 9:59:51 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x93306008
Parameter 2 : 0x89bdb240
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+ed240
File Description : NVIDIA Windows Kernel Mode Driver, Version 197.28
Product Name : NVIDIA Windows Kernel Mode Driver, Version 197.28
Company : NVIDIA Corporation
File Version : 8.17.11.9728
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070310-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini070310-02.dmp
Crash Time : 7/3/2010 8:01:50 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x92936008
Parameter 2 : 0x895db240
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+ed240
File Description : NVIDIA Windows Kernel Mode Driver, Version 197.28
Product Name : NVIDIA Windows Kernel Mode Driver, Version 197.28
Company : NVIDIA Corporation
File Version : 8.17.11.9728
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini063010-01.dmp
Crash Time : 6/30/2010 9:09:54 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000001
Parameter 3 : 0x8adcd708
Parameter 4 : 0x00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+2ef1e6
File Description : NVIDIA Windows Kernel Mode Driver, Version 197.28
Product Name : NVIDIA Windows Kernel Mode Driver, Version 197.28
Company : NVIDIA Corporation
File Version : 8.17.11.9728
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini063010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#4 Broni

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Posted 03 July 2010 - 09:55 PM

Yep, it looks like, especially considering discoloration and no problem in safe mode.
Start with reinstalling video driver.

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#5 Glunn11

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Posted 03 July 2010 - 10:00 PM

:huh: Good news! Her computer has booted normally into Normal mode twice after reinstalling the driver.
Hopefully this will keep her problems away for a while.

Thank you so much, Broni! That is some really helpful software.

#6 Broni

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Posted 03 July 2010 - 10:07 PM

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#7 cryptodan

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Posted 06 July 2010 - 12:09 PM

Just to put in my 2 cents here, if you are seeing discoloration I would greatly consider buying another video card. That is called artifacting a sign of a failing video card.




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