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Help with Hijack Log


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9 replies to this topic

#1 mmurf

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Posted 04 October 2004 - 08:41 PM

I removed a ton of viruses from this PC but still have some stubborn entries that I can't resolve. Please offer whatever advice you can.

Logfile of HijackThis v1.98.2
Scan saved at 4:59:48 PM, on 10/4/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS.0\System32\servicelog.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS.0\System32\wvsvc.exe
C:\WINDOWS.0\System32\vpc32.exe
C:\WINDOWS.0\System32\wuarpc.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS.0\System32\wuauclt.exe
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nufc.premiumtv.co.uk/home/view/...,,10278,00.html
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1.0\APPLIC~1\Setup\Setup.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS.0\System32\msdxm.ocx
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS.0\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\Run: [Starting up] wvsvc.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS.0\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [USB Device] servicelog.exe
O4 - HKLM\..\Run: [Microsoft Update] vpc32.exe
O4 - HKLM\..\RunServices: [Adobe Acrobat Reader CFG] cbmvkkcilt.exe
O4 - HKLM\..\RunServices: [Media Load] msn32.exe
O4 - HKLM\..\RunServices: [Microsoft Update] vpc32.exe
O4 - HKLM\..\RunServices: [Winmon32] winmon32.exe
O4 - HKLM\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\RunServices: [USB Device] servicelog.exe
O4 - HKLM\..\RunServices: [Starting up] wvsvc.exe
O4 - HKLM\..\RunOnce: [USB Device] servicelog.exe
O4 - HKCU\..\Run: [Microsoft Update] vpc32.exe
O4 - HKCU\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\Run: [Starting up] wvsvc.exe
O4 - HKCU\..\Run: [USB Device] servicelog.exe
O4 - HKCU\..\Run: [EPSON Stylus C60 Series] C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS.0\System32\E_SC.tmp"
O4 - HKCU\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\RunOnce: [USB Device] servicelog.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS.0\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

Thanx

mmurf

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#2 Grinler

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Posted 04 October 2004 - 09:24 PM

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button

O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1.0\APPLIC~1\Setup\Setup.dll
O4 - HKLM\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\Run: [Starting up] wvsvc.exe
O4 - HKLM\..\Run: [USB Device] servicelog.exe
O4 - HKLM\..\Run: [Microsoft Update] vpc32.exe
O4 - HKLM\..\RunServices: [Adobe Acrobat Reader CFG] cbmvkkcilt.exe
O4 - HKLM\..\RunServices: [Media Load] msn32.exe
O4 - HKLM\..\RunServices: [Microsoft Update] vpc32.exe
O4 - HKLM\..\RunServices: [Winmon32] winmon32.exe
O4 - HKLM\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\RunServices: [USB Device] servicelog.exe
O4 - HKLM\..\RunServices: [Starting up] wvsvc.exe
O4 - HKLM\..\RunOnce: [USB Device] servicelog.exe
O4 - HKCU\..\Run: [Microsoft Update] vpc32.exe
O4 - HKCU\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\Run: [Starting up] wvsvc.exe
O4 - HKCU\..\Run: [USB Device] servicelog.exe
O4 - HKCU\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\RunOnce: [USB Device] servicelog.exe
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\Setup\
c:\windows\system32\wuarpc.exe
c:\windows\system32\wvsvc.exe
c:\windows\system32\servicelog.exe
c:\windows\system32\vpc32.exe
c:\windows\system32\cbmvkkcilt.exe
c:\windows\system32\msn32.exe
c:\windows\system32\winmon32.exe

Reboot your computer to go back to normal mode and post a new log.

#3 mmurf

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Posted 05 October 2004 - 03:10 PM

This is a tough one! I have updated XP with all updates except SP2 on this PC. I have done what you suggested and removed the entries but the files do not appear in the System32 folder or anywhere else on the drive for that matter. Therefore cannot remove them. I have turned on hidden files and folders. Furthermore, after I ask HiJack This to Fix the selected entries and do another scan, they are right back again!!!
I'm at a loss with this one. Here's the last scan I did after your suggestions:

Logfile of HijackThis v1.98.2
Scan saved at 12:29:56 PM, on 10/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\system32\spoolsv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS.0\System32\wvsvc.exe
C:\WINDOWS.0\System32\wuarpc.exe
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\HijackThis\HijackThis.exe
C:\WINDOWS.0\System32\wuauclt.exe

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS.0\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS.0\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [Starting up] wvsvc.exe
O4 - HKLM\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\RunServices: [Starting up] wvsvc.exe
O4 - HKLM\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\Run: [EPSON Stylus C60 Series] C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS.0\System32\E_SC.tmp"
O4 - HKCU\..\Run: [Starting up] wvsvc.exe
O4 - HKCU\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS.0\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...2b45c5e97cf77e6
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

Any idea how these files are being loaded when they're not there????

Thanks in advance,,

mmurf

#4 Grinler

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Posted 05 October 2004 - 03:46 PM

Nope this is fine...just takes a few times:


Fix these:

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [Starting up] wvsvc.exe
O4 - HKLM\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\RunServices: [Starting up] wvsvc.exe
O4 - HKLM\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\Run: [Starting up] wvsvc.exe
O4 - HKCU\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\RunServices: [Remote Procedure Call] wuarpc.exe

Reboot into safe mode and delete:

c:\windows\system32\wuarpc.exe
c:\windows\system32\wvsvc.exe

Reboot and post a new log

#5 mmurf

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Posted 05 October 2004 - 09:14 PM

I've ran the fix on these entries 5 times but they just come back. The files are not in the System32 folder to delete either. I've even ran a search of the HDD and can't find any of them. They are still trying to access the internet though according to the Sygate firewall messages. ?????????

mmurf

#6 Grinler

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Posted 05 October 2004 - 10:00 PM

Try the same fix within safe mode

#7 mmurf

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Posted 06 October 2004 - 11:11 AM

Will Do; Thanx

#8 mmurf

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Posted 07 October 2004 - 11:11 AM

Didn't make any difference running entirely in Safe Mode but when I disconnected from the Cable Modem and ran HijackTHis I was able to remove the entries ..........finally!
I did this in Normal Mode and then checked for the files in Safe Mode. Seems to be running OK but nothing surprises me now. The following is the latest log.
As always, thanks for all the great input.


Logfile of HijackThis v1.98.2
Scan saved at 1:32:13 PM, on 10/6/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS.0\System32\wuauclt.exe
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://icnewcastle.icnetwork.co.uk/
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS.0\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [EPSON Stylus C60 Series] C:\WINDOWS.0\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS.0\System32\E_SC.tmp"
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS.0\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...2b45c5e97cf77e6
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

#9 Grinler

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Posted 07 October 2004 - 12:21 PM

Just fix this and your good to go:

O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...2b45c5e97cf77e6


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

#10 mmurf

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Posted 15 October 2004 - 10:49 PM

All is OK and staying that way.

Thanks for all your help on this.




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