However, the computer is experiencing serious issues and I cannot complete the removal instructions. See below for a list of issues:
The computer will not boot in safe mode, safe mode with networking, or safe mode with command prompt. I have tried multiple times. Each time it starts booting into safe mode and then I get a blue screen of death. Screenshot
I cannot run rkill.com and I have tried all of the renamed versions. The window box opens up to run the program then I receive the error:
"Application cannot be executed. The file rkill.com is infected. Do you want to activate your antivirus software now?"
I cannot run nearly ANY programs. I get the same error message as above when I try and run:
rstrui.exe (System Restore)
rundll32.exe (Delete Internet Files)
Internet Explorer does not work, even after disabling the LAN proxy settings as instructed. However, Firefox works without issue.
Please advise. Thanks.
Edited by Peoples-2, 03 July 2010 - 11:47 AM.