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#1 Mariella

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Posted 02 July 2010 - 07:15 AM

A few years ago, I had a problem with one particular program. After numerous attempts to fix it, I contacted the programmer. I gave him remote access to my machine using Log Me In: https://secure.logmein.com/

It worked perfectly, and he was able to fix the program within ten minutes, while I watched.

Just thought I'd pass this on, in case someone has difficulties following the instructions provided by the excellent helpers on this site. Having just experienced a successful interaction with farbar, I realize how complicated these fixes can get. Some people might not feel comfortable enough to follow the instructions. Remote access could fill a gap.

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#2 Animal

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Posted 02 July 2010 - 06:55 PM

While this may be an alternative some may require or even desire. Remember it is the user's responsibility to manage who will be granted access to your computer. Always exercise caution when allowing persons unknown access to your data.

I would have to add that we here at Bleeping Computer would never suggest that course of action. The liability issues alone make it quite prohibitive. However if a member and helper choose to do this that is entirely up the the individuals and in no way should be construed as endorsed by Bleeping Computer.

If someone were to read this as a tip for helping a neighbor or relative this is entirely up to the individuals concerned.

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#3 Mariella

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Posted 02 July 2010 - 09:20 PM

Your point is well taken. Thank you. Liability is indeed a big concern.

Granting a total stranger access to one's computer requires a giant leap of faith that borders on stupidity and/or desperation. I confess to having experienced both extremes of attitude. Remote access is a risk of last resort.




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