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Streaming videos will not load: HijackThis Report Included

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#1 terryarm


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  • Local time:03:10 PM

Posted 01 July 2010 - 08:44 PM

I cannot run streaming videos like Youtube or CBS or NBC videos. Videos on website banners will run. Problem started with videos buffering longer and showing video shorter, escalated to completely not showing the video (this happened about 5 days ago). Just before the video shut down, my entire computer froze up 3 times. After complete cool down, I was able to boot up and have had no other problems. Using Windows XP, Office Professional 2003. Dell Latitude E6500 about 18 months old. Both Firefox and Explorer act the same. There is no problem with internet speed or connection. Have uninstalled and reinstalled Adobe Flash, Adobe Shockwave and made sure Java is updated. Have cleaned cache completely (several times). Use TrendMicro virus protection, regularly run RegCure which picks up 2-3 errors every few days. When the problem started, I installed Registryfix and it cleaned many errors. Installed Malwarebytes, it showed 2 problems: Adware.GameVance registry key infection and registryfix.exe (rogue.installer) file infection. Both were successfully cleaned. Registryfix has assured me it has no rogue installer and that this reading is a false one. I have researched Adware.GameVance and it is not a virus but an ad selection program. Tried setting hardware acceleration to none (no change). Made sure Quicktime and MS media player are not default video players. Recently ran disk defrag and disk cleanup. All windows and office updates are current. Diagostics on the computer hardware (F12 at startup) show no problems. Ran HiJackThis, and have attached the file here for review. Can someone let me know if there is something in this file that can be identified with this problem? Should I take any/all of this off? Any other suggestions? Thanks.

Attached Files

Edited by Budapest, 01 July 2010 - 08:46 PM.
Moved from XP ~BP

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#2 kahdah


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Posted 06 July 2010 - 06:35 AM

Hello terryarm

Welcome to BleepingComputer smile.gif
  • Download OTL to your desktop.
  • Double click on OTL to run it.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /90

  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
Download the following GMER Rootkit Scanner from Here
  • Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  • Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  • It may take a minute to load and become available.
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED
  • Drives/Partition other than Systemdrive (typically only C:\ should be checked)
  • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
  • **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Click OK and quit the GMER program.
  • Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  • Post that log in your next reply.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

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