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My Toshiba Laptop completely shuts itself off at windows log-in/password page


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#1 Angelque

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Posted 01 July 2010 - 04:15 PM

Hello :thumbsup:

I apologize if this is in the wrong category, I wasn't sure what this issue might be.

I Have a Toshiba Satellite A135-S4407 Laptop with Vista Home Premium, 2 gigs ram and I think I have service pack 2, but I'm not positive.....I usually just leave settings to update whatever needs updating on its' own.

About three days ago, I left my laptop on before I went to bed and the next morning I noticed it was off. I turned it on and as soon as it started booting up there was a loud beep, (I know that beep usually happens when I'm low on battery juice, but my laptop was plugged in to an outlet...I rarely use the battery), anyway, a page came up that stated my computer was not shut down properly and I was to either choose to start in safe mode, MS/Dos mode (I think that's what that option was called, I'm not sure though) or just start windows normally and if I didn't choose, it would just start normally, which I just let it do. It continued to boot up but when it got to the windows sign-in page, it completely shut off by itself. So, thinking something might be wrong with the battery (because of the beeps), I unplugged the laptop power supply cord from the outlet, removed the battery, plugged the power supply cord back in and turned it on again. This time, a windows error recovery screen came up and asked if I wanted to launch start up repair, so I clicked on yes. It checked for problems, then attemped repairs then prompted me to restart so it can finish the repairs, which I did. It booted up ok, but got to the windows sign-in page and shut itself off again. I turned it on again, launched the start up repair program, but this time, it was at "attempting repairs" when it shut itself off.

My power supply cord appears to be fine, but I think that if the cord was the problem, it wouldn't go on at all without the battery in it, right?

So can someone please tell me what could be wrong and if there is anything that can be done to fix this?

Thank you in advance for your time :flowers:

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#2 the_patriot11

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Posted 02 July 2010 - 02:20 AM

Have you tried booting into safe mode? press F8 on boot up and choose boot into safe mode, and post the results.

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#3 Angelque

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Posted 03 July 2010 - 02:01 PM

Hello the patriot09,

Thank you for your reply. No, I didn't try that because I don't know anything about safe mode or what to do with it......I'm not sure if I should still even try that now as while I was waiting for a reply here, I ended up turning the laptop on one more time and let it do the whole start-up repair program again......this time, it was able to go through the entire process, but when it was done it stated:

7/1/10 4:45pm

"Windows Cannot repair this computer automatically......If you have recently attached a device to this computer such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance"

Then, there was a link near the bottom of that message that I clicked on:

Startup Repair Diagnosis and repair log

Last Successful boot time: 6/30/2010 12:32:39 AM (GMT)
Number of Repair attempts: 2

Session Details
-------------------
System Disk =\Device\Harddisk0
Windows directory = c:\windows
Autochk Run = 0
Number of root causes = 1

Test Performed:
------------------------------------------------
Name: Check for updates
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: System disk test
Result: Completed Successfully, Error Code = 0x0
Time Taken = oms

Test Performed:
------------------------------------------------
Name: Disk failure diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 249ms

Test Performed:
------------------------------------------------
Name: Disk metadata test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 47ms

Test Performed:
------------------------------------------------
Name: Target OS test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 125ms

Test Performed:
------------------------------------------------
Name: Volume content check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 203ms

Test Performed:
------------------------------------------------
Name: Boot manager diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: System boot log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Event log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 780ms

Test Performed:
------------------------------------------------
Name: Internal State Check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 31ms

Root Cause Found:
------------------------------------------------
Unspecified changes to system configuration might have caused the problem

Repair Action: System Restore
Result: Completed Successfully, Error Code = 0x0
Time Taken = 124084ms

Repair Action: System files integrity check and repair
Result: Failed, error code = 0x2
Time Taken = 965474ms

----------------------------------------------
----------------------------------------------

Session Details:
---------------------------------------------

System Disk = \Device\Harddisk0
Windows Directory = c:\Windows
Autochk run = 0
Number of root causes = 1

Test Performed:
------------------------------------------------
Name: Check for updates
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: System disk test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Disk failure diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 344ms

Test Performed:
------------------------------------------------
Name: Disk metadata test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 46ms

Test Performed:
------------------------------------------------
Name: Target OS test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 125ms

Test Performed:
------------------------------------------------
Name: Volume Content Check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 187ms

Test Performed:
------------------------------------------------
Name: Boot Manager Diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: System boot log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Event log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 780ms

Test Performed:
------------------------------------------------
Name: Internal state check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Boot status test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 32ms

Test Performed:
------------------------------------------------
Name: Setup state check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 1466ms

Test Performed:
------------------------------------------------
Name: Registry hives check
Result: Completed Successfully, Error Code = 0x0
Time Taken = 5242ms

Test Performed:
------------------------------------------------
Name: Windows boot log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Bugcheck Analysis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 1497ms

Test Performed:
------------------------------------------------
Name: Access Control Test
Result: Completed Successfully, Error Code = 0x0
Time Taken = 32074ms

Test Performed:
------------------------------------------------
Name: File System test (chkdsk)
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Test Performed:
------------------------------------------------
Name: Software Installation log diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = oms

Test Performed:
------------------------------------------------
Name: Fallback diagnosis
Result: Completed Successfully, Error Code = 0x0
Time Taken = 0ms

Root Cause Found:
-----------------------------------------------
Unspecified Changes to System Configuration might have caused the problem.

Repair Action: System Restore
Result: Completed Successfully, Error Code = 0x0
Time Taken = 124084ms

----------------------------------------------
----------------------------------------------

Ok, so after copying all of that down by hand (I also re-typed it here above, word/number for word/number except that I may have been off with capitalization here and there....I couldn't find the log again to cut & paste it), I clicked on the restart option and my laptop booted up ok and I was able to sign-on at the windows sign-on page and all has been good since then :thumbsup:

However, I would still very much like to know what happened and what I can do in the future if this ever happens again.......

Regarding the initial diagnosis message about "recently attaching a device......", two days before this trouble began, my niece had come over with a fairly new ipod and needed my daughter to show her how to put music on it.....my niece and her mom had already tried on their own computer, but couldn't figure it out, so my daughter plugged my niece's ipod into my laptop to show her how. The ipod was removed immediately after they put music on it, but could that of been what caused this problem in the first place?

Also, as far as this log stating that "Unspecified Changes to System Configuration might have caused the problem.", I have not even gone into the system configuration program AT ALL, and neither has my daughter as she knows that if she ever does anything to mess my laptop up, she won't be able to use it, so she stays away from everything she's unfamiliar with.

Does the log I posted above give you enough information to let me know what happened or should I still try booting into safe mode and post those results?




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