Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AV Security Suite After Effects


  • This topic is locked This topic is locked
2 replies to this topic

#1 mindysue23

mindysue23

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:21 PM

Posted 01 July 2010 - 12:52 PM

I was infected with the AV Security Suite Virus over the weekend on my Windows XP. After much time and frustration, I followed the steps posted on this website and I was able to use Malwarebytes' Anti-Malware while in Safe Mode and get things returned mostly back to normal (Thank You!). However, the next day when I opened my laptop and tried to go online, it said that my internet service was no longer being operated by Microsoft and it said that my AVG Anti-Virus was turned off. I re-started my computer hoping this would resolve things. When it turned back on my mouse cursor was frozen in the middle of the screen. I cannot move it with my touchpad nor if I plug in a wireless USB mouse. It does not even move in safe mode! With much difficulty navigating around without a mouse, I have been able to run Malwarebytes' Anti-Malware and it has found no viruses. Last night I was able to update my AVG Anti-Virus and that was successful in turning on all components of the anti-virus, however it also found no viruses. Also, when I turn on my computer, it says that it has found new hardware for the Multimedia Audio Controller, but when I try to install it (even with the computer set-up disk in the drive), it is unsuccessful. The Device Manager shows errors for both the Multimedia Audio Controller and ALPS Pointing Device Driver. I also tried to re-install ALPS Pointing Device Driver with the computer set-up disk and it still is showing the errors. I have tried everything I can find online to get the mouse cursor moving again: FN F9, adjusting mouse settings, System Restore, removing the battery, running the anti-virus programs, etc... Please help me!! I am at my wits end. It is so difficult to navigate around without my mouse to even be able to successfully try to do these things and I have been unable to access my email for days! Thanks for your help!

BC AdBot (Login to Remove)

 


#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North Carolina, USA
  • Local time:09:21 PM

Posted 05 July 2010 - 11:26 AM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:21 PM

Posted 11 July 2010 - 05:59 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users