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Aftermath of AV Soft (Suite) Infection


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#1 beechart

beechart

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Posted 01 July 2010 - 07:31 AM

My HP desktop was majorly attacked by the AV Soft virus and thanks to Bleeping Computer I was able to get back to a resemblance of normal by following the removal guide. Unfortunately, I have continued to have problems: when online with Explorer, I'll be directed to a website out of the blue and have frequent lockups (the timer pops up & I'm done until I shut down and wait 10 minutes for everything to come back up). Also, now after one of the many times that I needed to reboot, I can't get into Microsoft Money 07. I get the message that Microsoft Money has encountered a problem and needs to close. The AV Soft attacked while I was on Flightaware.com. I had left the website up and was away from the computer for awhile. When I returned, AV Soft had taken over & I couldn't do anything until following Bleeping Computers instructions from another computer. At the time of the virus, I was using AVG 9 free. Since then, I have switched to Symantec Endpoint protection. Currently, up to date Malwarebytes, Super Anti Spyware, and Symantec do not come up with any issues on their scans although I continue to have debilitating problems. After the AV soft was seemingly removed, AVG continuously picked up new threats. Yesterday, while I was running the recommended Bleeping Computer scans, it locked up twice and I had to shut down & reboot. The first time I rebooted there was a warning that Symantec wasn't on and a Symantec Tamper Protection Alert. On the second reboot, Symantec had a message that traffic for IP address is being blocked for a 10 minute period (SID:23615) HTTPS Tid Serv request 2 detected.

I ran the logs requested by Bleeping Computer on Wednesday, June 30, 2010 and those are posted below. In the meantime, on July 1, 2010 I found a posting on this forum by dkbk titled "Infected with AV Security Suite AND..." which seemed to match my situation so I followed the instructions given to him and downloaded TDSSKiller with results that read, " File "C:\WINDOWS\system32\DRIVERS\pciide.sys" infected by TDSS rootkit. A Malwarebytes scan afterwards did not show anything although Malwarebytes had not been picking up anything before hand either. I followed all of the instructions that were given to dkbk except the new system restore point which I am hesitant to do yet since I still can't get into Microsoft Money. To the knowledgeable experts I ask, do you think the item found by rootkit is what was causing all of my issues or is there still something else that is lurking in the logs? Also, I have tried following Microsofts suggestions in getting MS Money back up and running but nothing has worked so I'm assuming the file is corrupt. I am concerned about losing my data if I remove and reinstall it.

Here are the logs. Bleeping Computer is a valuable & highly knowledgeable community and I appreciate any possible help!!

DDS (Ver_10-03-17.01) - NTFSx86
Run by Administrator at 13:26:00.56 on Wed 06/30/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1173 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\J53AT0A5\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=smb&pf=desktop
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {89A2510A-B4B6-4683-BEC9-1B96700BC7F1} - No File
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\nero\data\xtras\mssysmgr.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDF Complete] "c:\program files\pdf complete\pdfsty.exe"
mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\datavi~1.lnk - c:\windows\dvzcommon\DvzMsgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/mygarmin/m/GarminAxControl.CAB
DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} - hxxp://moneycentral.msn.com/cabs/pmupd806.exe
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.3.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqaio2/downloads/sysinfo.cab
DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} - hxxps://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-29-0.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {7630177B-5761-4187-9ACB-1935B15FD5B0} = 192.168.1.1
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 relog_ap
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-4 14336]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-7-8 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-7-8 108392]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2008-2-12 540184]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-9-17 2477304]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-6-17 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100629.002\NAVENG.SYS [2010-6-29 85552]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100629.002\NAVEX15.SYS [2010-6-29 1347504]
S2 JEPPDRIVE;Smart Modular JeppDrive USB Driver;c:\windows\system32\drivers\JeppD.sys [2008-11-21 28224]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-7-14 23888]
S3 GoogleDesktopManager-093009-130223;Google Desktop Manager 5.9.909.30391;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-3-11 30192]

=============== Created Last 30 ================

2010-06-30 17:22:52 0 ----a-w- c:\documents and settings\administrator\defogger_reenable
2010-06-25 01:58:49 0 d-----w- C:\BBFOLDER
2010-06-25 01:57:40 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-06-17 23:43:00 161920 ----a-w- c:\windows\system32\drivers\wpshelper.sys
2010-06-17 23:41:30 92488 ----a-w- c:\windows\system32\drivers\SysPlant.sys
2010-06-17 23:41:07 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-17 23:41:07 7456 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-17 23:41:07 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-17 23:41:07 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-06-17 23:38:56 0 d-----w- c:\program files\Symantec
2010-06-17 23:38:56 0 d-----w- c:\program files\common files\Symantec Shared
2010-06-17 23:38:56 0 d-----w- c:\docume~1\alluse~1\applic~1\Symantec

==================== Find3M ====================


============= FINISH: 13:27:39.06 ===============

Attached Files


Edited by beechart, 02 July 2010 - 07:04 AM.


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#2 Shannon2012

Shannon2012

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  • Local time:05:48 AM

Posted 05 July 2010 - 06:42 AM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

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Posted 11 July 2010 - 05:58 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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