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Black Screen of Death!


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#1 Robsonsp

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Posted 30 June 2010 - 10:46 PM

Windows Xp Professional. Dell. Intel Pentium 4 HT

HI,

I was having an issue with mallware called "Malware Doctor." So I ran Malware Bytes as usual, and after the scan it found 2 Trojans. I removed them and it asked to restart my computer to complete the process. I clicked ok, then when it restarted the normal screen came up then just went black.

I have tried rebooting several times, I am able to hit F2 and F10 and see the setup and boot files. I can also hit F8, but when I make any selection after hitting F8 it either starts again with the black screen or if i select to start it in safe mode I get a bunch of white text saying "multi(0)disk(0)rdisk(0)partition(2)\windows\system32\ntoskrnl.exe" etc...
I have tried hitting ctrl.alt.del with nothing happening.

Please help if you can.

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#2 hamluis

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Posted 01 July 2010 - 07:39 AM

Hi :thumbsup:.

BC Removal Guide, Malware Doctor

If you have already tried all of the above listed steps for removal...then I suggest following the instructions near the bottom of the link...which begin "If you are still having problems...."

Louis

Edited by hamluis, 01 July 2010 - 07:39 AM.


#3 Robsonsp

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Posted 01 July 2010 - 06:16 PM

Hmm, I don't think this is going to work, I can't even get to the desktop so it's impossible to as far as I know to run any programs.

Is it possible that this is not caused by a virus/malware?
Maybe the boot options or system startup could have been changed?




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