Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lost ability to use IE or get online after MWB full scan


  • Please log in to reply
3 replies to this topic

#1 adkis280

adkis280

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeast U.S.A.
  • Local time:03:35 PM

Posted 30 June 2010 - 10:40 PM

I received a bogus security pop-up after clicking a link to a news story from Yahoo, so I immediately closed everything up tried to run Malwarebytes, which I had not updated in several months, but was denied opening the program due to a bogus MBAM "error". I shut the PC down and ran the Malwarebytes quick scan in SAFE MODE, found 1 infection and removed it, and rebooted. I was able to get online and update Malwarebytes, at which time I then was also able to run a full scan. The scan found 6 threats and removed them all successfully. I have not been able to log on to the internet since then despite being connected. Also, I am not being allowed to restore my system to any restore points. How can I find the error and correct it if I can't get online to download any fixes or upload any logs to be reviewed? A start in the right direction would be most appreciated. Thanks

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 02 July 2010 - 06:54 AM.


BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:35 AM

Posted 01 July 2010 - 01:05 AM

Hi -
Try this first - An infection can alter your settings -
  • Open Internet Explorer
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  • Click on Tools at the top and select Internet Options
  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  • Click on the Connections tab
  • Click on the LAN settings button
  • Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  • Click on the OK button to close the Local Area Network (LAN) Settings window
  • Click on the OK button to close the Internet Options window
  • Use this diagram as a guide
  • Try updating Malwarebytes' Anti-Malware
Thank You -

Edited by noknojon, 01 July 2010 - 01:05 AM.


#3 adkis280

adkis280
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeast U.S.A.
  • Local time:03:35 PM

Posted 01 July 2010 - 06:17 AM

Thanks for the response, noknojon. I will try this when I get home today and get back to you. :thumbsup:

#4 adkis280

adkis280
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeast U.S.A.
  • Local time:03:35 PM

Posted 02 July 2010 - 05:09 AM

Okay. the INTERNET OPTIONS tab was not highlighted for me to be able to click on it from the TOOLS tab, so I accessed it from the CONTROL PANEL icon on my START menu. I checked the "automatically detect settings" box, okay'd my way back out and ran MWB scan again. It completed the full scan in just over 3 hours and found 0 infections, threats, etc.

I am still not able to get the PC to acknowledge the internet connection in any way. What information can I relay to you guys to help figure this out? Is there an error/program error check that I can run from Windows that doesn't require me to get online to download or update in order to utilize? Thanks again!

Edited by adkis280, 02 July 2010 - 05:11 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users