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Unable to log into many websites

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15 replies to this topic

#1 mbec22


  • Members
  • 8 posts
  • Local time:12:50 PM

Posted 30 June 2010 - 08:41 PM


I'll start by stating the obvious. If my issue is that I'm unable to log into many sites, then how is it that I'm authenticated and posting in here. My only response is that I don't know!

Here's what's happening. I am unable to log into my verizon account to check email, and am unable to log into several other sites as well. I have tried multiple times over the course of 5 days using this computer. My caps lock is not on. I'm using the correct case for passwords, and I'm very careful about how I'm typing the text into the fields.

On my computer at work, I can log into all of these sites the very first time. I can use a different computer in my house over the same wireless WEP secured connection and log in without any problems. My fear is that there's some sort of password stealer that is preventing the credentials from submitting correctly. In doing so they are increasing the amount of times a password is entered, and, repetitive entries with the same credentials provide a higher level of validation. These last two items are just my thoughts and are not based on any special knowledge.

Prior to this posting I've downloaded and run updated versions of MalwareBites (free version) and Adaware (free version). I've also run a deep scan using Zone Alarm Pro Antivirus. Other than some cookies and mild threats with a level of around 3, nothing serious has been detected.

Please let me know what, if any, additional information you need, and thanks in advance for looking at this issue.



DDS (Ver_10-03-17.01) - NTFSx86
Run by Mike at 20:43:35.35 on Wed 06/30/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3033.1641 [GMT -4:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\CoffeeCup Software\CoffeeCup Flash Website Search\scheduler.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\System32\svchost.exe -k secsvcs
c:\Program Files\Microsoft Silverlight\4.0.50524.0\agcp.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.drudgereport.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
uRun: [MRC] "c:\program files\pc tune-up\PCTuneUp.exe" /MBRSTART
uRun: [CoffeeCup Web Search Scheduler] "c:\program files\coffeecup software\coffeecup flash website search\scheduler.exe" -min
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [VMware hqtray] "c:\program files\vmware\vmware player\hqtray.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
uPolicies-explorer: NoResolveTrack = 1 (0x1)
mPolicies-explorer: NoResolveTrack = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
LSP: c:\program files\vmware\vmware player\vsocklib.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: {FFBD3237-A840-4D6F-81C3-0EC02493FC79} =
Notify: igfxcui - igfxdev.dll
Hosts: crmapp.ypo.org
Hosts: dev-crmapp.dev.ypo.org
Hosts: CBIA.CBIA.com
Hosts: ACC.IACCHQ.com
Hosts: ATLA.ATLA.com

Note: multiple HOSTS entries found. Please refer to Attach.txt

================= FIREFOX ===================

FF - ProfilePath - c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ge60n2xz.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.drudgereport.com/
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\MozillaDownload.dll
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\MozillaExtensions.dll
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - component: c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ge60n2xz.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc_fireftp.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ge60n2xz.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-6 64288]
R2 ISWKL;ZoneAlarm ForceField ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-10-14 25208]
R2 IswSvc;ZoneAlarm ForceField IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-10-14 476528]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1352832]
R3 icsak;icsak;c:\program files\checkpoint\zaforcefield\ak\icsak.sys [2009-10-14 35448]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2009-11-24 4231680]
R3 O2MDGRDR;O2MDGRDR;c:\windows\system32\drivers\o2mdg.sys [2009-11-24 58528]
R3 O2SDGRDR;O2SDGRDR;c:\windows\system32\drivers\o2sdg.sys [2009-11-24 41504]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2007-3-5 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2008-5-28 235840]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-12-19 249888]
S2 VMUSBArbService;VMware USB Arbitration Service;c:\program files\common files\vmware\usb\vmware-usbarbitrator.exe [2009-10-22 563760]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-3-4 1343400]

=============== Created Last 30 ================

2010-07-01 00:41:16 0 ----a-w- c:\users\mike\defogger_reenable
2010-06-30 02:03:28 65536 --sha-w- c:\users\mike\NTUSER.DAT{e6ddaf4e-836a-11df-b2a2-0ceee6f1590c}.TM.blf
2010-06-30 02:03:28 524288 --sha-w- c:\users\mike\NTUSER.DAT{e6ddaf4e-836a-11df-b2a2-0ceee6f1590c}.TMContainer00000000000000000002.regtrans-ms
2010-06-30 02:03:28 524288 --sha-w- c:\users\mike\NTUSER.DAT{e6ddaf4e-836a-11df-b2a2-0ceee6f1590c}.TMContainer00000000000000000001.regtrans-ms
2010-06-28 01:10:59 80 ----a-w- c:\windows\mapforms.ini
2010-06-24 07:01:23 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-06-24 07:01:23 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-06-24 07:01:22 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-06-24 07:01:22 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-06-24 07:01:22 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-06-24 01:14:35 41 ---h--w- c:\windows\trfntw32.cfg
2010-06-24 01:14:35 108 --sh--w- c:\windows\WSYS049.SYS
2010-06-22 23:29:30 831776 ----a-w- c:\windows\system32\wodFtpDLX.dll
2010-06-22 23:29:30 401484 ----a-w- c:\windows\system32\msvcrtd.dll
2010-06-22 23:29:30 274976 ----a-w- c:\windows\system32\XceedFtp.dll
2010-06-22 23:17:00 13 ----a-w- c:\windows\system32\WinSys32.crc
2010-06-14 10:45:13 13 ---h--w- c:\programdata\3113.sys
2010-06-13 18:07:08 0 d-----w- c:\programdata\CoffeeCup Software
2010-06-13 17:42:29 0 d-----w- C:\LeeAndersenDelete
2010-06-13 17:00:45 0 d-----w- C:\leetest
2010-06-12 01:13:24 13 ---h--w- c:\programdata\113.sys
2010-06-12 01:13:17 1431896 ----a-w- c:\windows\system32\wodFtpDLX.OCX
2010-06-11 02:42:26 2326528 ----a-w- c:\windows\system32\win32k.sys
2010-06-11 02:42:25 67584 ----a-w- c:\windows\system32\asycfilt.dll
2010-06-11 02:42:23 977920 ----a-w- c:\windows\system32\wininet.dll
2010-06-11 02:40:22 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-06-11 02:40:22 293888 ----a-w- c:\windows\system32\atmfd.dll
2010-06-06 23:52:22 168 ----a-w- c:\windows\system32\xpysys.dll
2010-06-06 20:55:46 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys

==================== Find3M ====================

2010-06-19 01:35:56 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-05-21 18:14:28 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-04-23 07:13:36 2048 ----a-w- c:\windows\system32\tzres.dll
2010-04-12 21:29:19 411368 ----a-w- c:\windows\system32\deployJava1.dll
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2002-07-31 23:55:12 108 --sh--w- c:\windows\WSYS049.SYS
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2010-03-20 12:53:12 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2010-03-20 12:53:12 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2010-03-20 12:53:12 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
2010-03-20 12:53:12 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 20:44:20.98 ===============

Attached Files

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#2 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
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  • Location:London, UK
  • Local time:04:50 PM

Posted 04 July 2010 - 07:02 PM


Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 mbec22

  • Topic Starter

  • Members
  • 8 posts
  • Local time:12:50 PM

Posted 05 July 2010 - 08:59 PM

Hello M0le,

Thank you very much for responding to my problem. I haven't installed any new software since my original submission and I will keep in contact with you.

I tried subscribing to "Track this Topic" in the Options drop down. Each time I clicked the link I received an error message saying that I wasn't logged in. I would then repeat the following process:
  1. Click "Track this Topic"
  2. Error message stating that I'm not logged in. (even though the first thing I did was log in)
  3. Successfully log in with immediate redirect to the control panel.
  4. Click "My Topics" to return to my thread.
  5. Click "Track this Topic".

I will try to check the topic in the morning and the evening at a minimum.


#4 m0le


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Posted 06 July 2010 - 03:59 PM

There are two strange drivers with nothing attached which look suspicious.

Please run Combofix and let's see if there is something buried here

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 mbec22

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Posted 07 July 2010 - 05:57 AM


I have downloaded/renamed to comFix.exe. Exited Zone Alarm and Ad Aware, and run the executable. Please see the attached C:\combofix.txt file.

Please let me know if you need any additional information.

Thanks for your help,

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#6 m0le


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Posted 07 July 2010 - 06:50 PM

Please rerun Combofix as below.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the box below into it:

c:\windows\Internet Logs\xDB4AA8.tmp
c:\windows\Internet Logs\xDB44FD.tmp
c:\windows\Internet Logs\xDB40B9.tmp
c:\windows\Internet Logs\xDB4490.tmp
c:\windows\Internet Logs\xDB40F7.tmp
c:\windows\Internet Logs\xDB4DD3.tmp
c:\windows\Internet Logs\xDB4FB6.tmp
c:\windows\Internet Logs\xDB42EA.tmp
c:\windows\Internet Logs\xDB4818.tmp
c:\windows\Internet Logs\xDB51AA.tmp
c:\windows\Internet Logs\xDB585E.tmp
c:\windows\Internet Logs\xDB405C.tmp
c:\windows\Internet Logs\xDB3E78.tmp
c:\windows\Internet Logs\xDB4A1B.tmp
c:\windows\Internet Logs\xDB3D6E.tmp
c:\windows\Internet Logs\xDB4145.tmp
c:\windows\Internet Logs\xDB3FEF.tmp
c:\windows\Internet Logs\xDB3D01.tmp
c:\windows\Internet Logs\xDB3D40.tmp
c:\windows\Internet Logs\xDB3FBF.tmp
c:\windows\Internet Logs\xDB3DAD.tmp

Save this as CFScript.txt, in the same location as Comfix.exe (called ComboFix.exe in the below graphic)

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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#7 mbec22

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Posted 07 July 2010 - 07:24 PM

Hello M0le,

I've done as instructed. Please see the attached file.


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#8 m0le


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Posted 07 July 2010 - 07:35 PM

That looks great.

Please run this online scanner

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.

Let me know how the PC is now performing too
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#9 mbec22

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Posted 08 July 2010 - 05:46 AM

Good morning M0le,

I completed the ESET scan, but no threats were found (see attachment for results screenshot). Unfortunately, I still cannot log into the coffeecup.com and verizon.net websites where I am a registered user. I've been doing this every day for nearly the last week using my computer at work, so I know it's not a problem with the credentials I'm using.

Do you have any thoughts on this?


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#10 m0le


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Posted 08 July 2010 - 09:40 AM

Does this happen with any other login sites or just these two?
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#11 mbec22

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Posted 09 July 2010 - 07:18 PM


sorry for the delay. It happens at at least 3 other sites as well. I haven't tried any financial sites but won't do that until I'm confident that I'm clean.

This is the only site that I am able to log into. I haven't tried registering any new accounts to see if I could get into those. The only thing that may be different with this site is that before I came here I ran a deep scan with zone alarm, MalwareBytes (free) in safe mode, and Adaware free as well. I don't know if that could have had any effect on being able to register here?

Any thoughts?


#12 m0le


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Posted 09 July 2010 - 07:23 PM

Your log showed that Firefox was your browser of choice so let's clear temps/cookies/cache

Please download ATF Cleaner by Atribune.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main "Select Files to Delete" choose: Select All.
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this go
to the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

This could also be Clear Recent History or similar

Then close Firefox and then reopen it.

If that doesn't work it may be the settings in your security programs.
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#13 mbec22

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Posted 10 July 2010 - 06:46 PM

Hi Mole,

It took a little while to remove the Firefox cache and other items. I've got that cleared, as well as clearing all cache and temporary internet files from IE. MY COMPUTER IS NOW BACK TO NORMAL. THANK YOU VERY MUCH!!!

I know that I cleared cache in both Firefox and IE when we started. In your opinion, do you think there was a virus when you first started working on the issue? Remember that I was unable to send email through my thunderbird email client, which I don't think would be affected by anything in browser cache or temporary internet files. I'm hoping that I didn't take up your time for an issue that wasn't really malware.

Thanks again M0le. I greatly appreciate your help!

#14 m0le


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Posted 10 July 2010 - 07:59 PM

The only suspect entry was this one:

It's an unusual driver file, in an unusual folder and without a service to run.

Other than that the PC looked clean. You didn't waste my time at all so don't worry about it thumbup2.gif
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#15 mbec22

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Posted 11 July 2010 - 06:48 PM

Cool! Thank Mole.

Take care buddy,

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