Posted 30 June 2010 - 07:49 PM
I have had my Dell laptop for just about a week, and I am already infected and it is driving me crazy.
Google redirects, multiple viruses found on scans, multiple pop-ups, seems to be getting worse.
Actions already taken
I tried scans from Mcafee, avira, Microsoft security and just about everything else. Finally I reformatted and it is still here. I am a little worried because I use this for school and my classes are on-line this summer. I also went through the preliminary removal steps on your site.
I know there is certain logs you need to help, can you tell me what they are?
Thank you so much for your help.