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Vista Explorer and IE7 very slow


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#1 starry

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Posted 30 June 2010 - 06:34 PM

My Acer laptop on LAN with broadband access through a router has not had many problems at all in 3 years. I run an updated Avast! all the time, do scans with it regularly, do Spybot now and then, never found an infection.
Now any Vista Windows Explorer operation, from START, All Programs to Task Manager to boot up to shut down to Display Properties and most especially, loading pages in IE7 are painfully slow. The cursor jerks and pauses and is almost uncontrollable. Highlighting text or scrolling down are a joke.
A look at Task Manager Applications shows nothing suspicious. A look at Processes shows nothing unusual, but the CPU usage at the bottom cycles between 4%, 7%, 58%, 3%, 7%, 47% etc constantly. The slowdown started a week ago after a periodic update of Vista from Microsoft. All 17 available (not IE8!!!) were installed without problem.
I ran ccleaner.exe and it found two little DLL files that it said were probably left over after installation of some software. I deleted them, and no improvement on speed.
I checked the broadband rates with another computer on the LAN running Win7 with IE8 and it is the expected 2.5Mbs down, and 400Kbs for my service level, and are what I have seen for months from AT&T DSL. The Vista and IE7 are still s--l--o--w. The little "connecting" wheel just turns and turns before the cursor arrow comes back.
Did a reverse to System Restore point that is before I did ccleaner.exe install. Vista and IE7 were fine. But Windows Update wanted to do the 17 updates again. Did those fine. Slow Vista and IE7 then came back and painful as ever.
Did HijackThis at suggestion of cousin. Here the log file is attached. I have done nothing to any of the entries in it.
Did Trend Micro free Houscall scan and it found FixCam~1.exe as a Troj_agent.aekr file. But it was installed with my freeware Amcap software for image display and capture from my webcamera and Dazzle video input from USB 2. I don't suspect it and many users of Houscall say they have camera software that needs it. Is this a problem?
Ran RUbotted.exe and it found nothing. Ran updated Spybot and no threats found.
Just ran the TCPview program and did not find any unusual ports or processes or programs that I could recognize as controlling the computer.
Before I did HijackThis, I installed Google Chrome browser and it works just fine, very fast. It is the only reason I am doing this entry in this forum. It would be torture in IE7.
I have a six week old full backup on an external HD and another that I did just last night.
Any suggestions out there? Thanks for viewing.
Gregg

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#2 m0le

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Posted 04 July 2010 - 07:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 m0le

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Posted 10 July 2010 - 02:18 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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