Posted 29 June 2010 - 07:02 PM
1. When double clicking on the 'my computer' icon, the window pops up, but then the window goes blank and the flashlight starts going back and forth. After around 45 seconds or so, everything comes up and works fine. If I double click on c: drive it comes right up. I don't have any more problems with going through different files or folders unless I close the window. If I double click on 'my computer' again, it does the same thing. It also creates a DCOM 10010 error in the event viewer.
2. If I go to the start menu and click on search, the start menu disappears, but nothing else happens. I don't know if it is related, but if I am saving a file, it doesn't auto fill/complete the file name if it already exists in the folder. It used to do this and would be helpful to have back.
3. I have 2 printers attached to my computer. One is a color laser and works fine. The other is an all-in-one printer/scanner/fax, but I only use it for scanning. When I click on scanners & cameras, it also takes about 45 seconds before it comes up with the window, which does have any devices listed in it. I believe it creates a DCOM 10010 error in the event viewer. Again, it used to scan just fine. We currently have it plugged into a different computer and it works on that computer just fine.
I know some places say to disable Windows Image Acquisition (WIA) service to fix the 'my computer' problem. It didn't seem to change anything when I tried disabling it, but I think I need it active if I'm going to be using the scanner.
I have Windows XP Professional with service pack 3. I do not have any system restore points that I can revert to. I did use you guys to get rid of a rootkit virus on the same computer about a month ago. I started noticing the problems some time after that. If you need any other info from me, just let me know.